You should never be able to check into a five star hotel and find the remains of someone else's dinner in your mini bar, here you can.
You should never be able to check into a five star hotel and find the maids dirty cleaning cloth dumped over your tea tray, here you can.
When you bring the above points to the attention of the staff you expect there to be an apology and a fuss to fix it. Not here.
You should never have to queue in a five star hotel for twenty five minutes in the corridor outside the restaurant to get in and get a table for breakfast. Here you do.
When someone drops scrambled egg on the tiled floor at breakfast you expect the multitude of stuff to deal with it quickly an efficiently. Not here. Here they walk round it for ten minutes each telling the other about it but doing nothing.
The glass you lift at breakfast in a five star hotel should not have someone else's lipstick on it already. Here it can. When you lift a second one in this hotel it can be exactly the same as the first one. Fortunately third time lucky.
With three waiting staff on duty in the bar and seating area in a five star hotel, after fifteen minutes of trying to get some attention and service you shouldn't have to give up. Here you will.
On leaving when the receptionist asks if everything has been good and you say not great, you expect to be asked what the problems were. Not here. Not interested in anything other than which card you want to pay with.
A five star building with two star staff who lack attention to detail, and any sort of sense of being there to look after customers. They do charge five star prices though. I am a Hilton gold member who travels a lot and stays in Hiltons a lot but I have never stayed in one where customer care was as unimportant as it was here.
The positives - great location and the doormen stood out from the rest of the staff. Very helpful and informative any time I asked them for any information. Concierge staff also quite helpful.
- Official Description (provided by the hotel):
- The Waldorf Hilton has one of the chicest addresses in town bridging the West End and the Square Mile to provide an excellent base for access to the City by day and the cultural delights of Covent Garden by night. Homage Restaurant pays tribute to the grand cafes of Europe, incorporating Good Godfrey's Bar and Lounge and the famous Palm Court. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Ebookers, Priceline, Traveltool, S.L.U., HotelQuickly and Cancelon so you can book your The Waldorf Hilton London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Waldorf Hilton Hotel London
- Hilton Hotel London
- Hilton Hotel Waldorf
- Hilton London Waldorf
- London Hilton
- Waldorf Hotel London
- Waldorf Hilton London