When I arrived here this morning after an 8 hour flight from Toronto, I was told by the check in clerk that the hotel didn't have my reservation, that it was cancelled. Luckily I had a copy of my e- confirmation. He still refused to honor the confirmed rate and told me the only room he could offer me was a smaller one at $150 Canadian HIGHER THAN THE CONFIRMED PRICE. He said he would check with Starwood reservations and confirm my story. I told him I was a Starwood gold member, he refused to believe me, he said that his computer system said I had yet to achieve this status
Basically gold status gives you free Internet.
I had the clerk call Starwood where my Gold status was confirmed. He never apologized. I guess I'll have to update the system. I said that perhaps you can now give me my room at the agreed upon price. No can do was the reply. I called for the day manager -Drew- he was excellent. He got me into a room right away, sent me up a fruit plate, honored the price and told me that he would send up a bottle of wine the following day. I told him there was no need but thanks for the offer. That night I woke up freezing. It seems that the heat was off and at midnight the Mainteance people were off and would be back untill the morning. I was offered a room heater. I asked for a room change and the night manager said he couldn't do that. The heater was my only option. I'm paying the equivalent of $400 a night here and they couldn't care less. I asked for something to make me happy and the night manager said he had no authority. Why call yourself a
Manager then? You might as well say you're just a clerk and can't help.
In the morning I'm off to the Langham. I should have gone there in the first place. I've never had a bad experience there and the night manager there has the ability to actually please his guests
- Official Description (provided by the hotel):
- Le Meridien Piccadilly is set in the heart of the West End one of London’s most fashionable destination, and only moments away from London’s cultural attractions, including Piccadilly Circus, Leicester Square, and Covent Garden. The hotel features many amenities including meeting facilities and banqueting suites, the Piccadilly Health Club and one of London’s largest indoor swimming pools. ... more less
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- Also Known As:
- Le Meridien Piccadilly Hotel London
- Le Meridien Hotel London
- Le Meridien London
- London Le Meridien