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“Good place to stay in London”

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Park Plaza Sherlock Holmes London
Ranked #295 of 1,088 Hotels in London
Certificate of Excellence
Chelmsford, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good place to stay in London”
5 of 5 bubbles Reviewed 23 March 2013

Stayed for one night. All staff very polite and helpful. Food very good. Very clean and comfortable. Room size adequate with large screen television and free Wi Fi. Excellent location for Oxford Street, and good transport links for rest of London. I would recommend this Hotel.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 24 March 2013
Dear Guest,

Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed your accommodation, the Location and the hotel in general.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,

Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,262 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (264)
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English first
Birmingham, UK
Level Contributor
55 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed 21 March 2013

Stayed here for one night on business. Check in was quick and staff all around the hotel (check in, bar, breakfast) were very polite and friendly.
The room as very clean albeit a little small. The view out of the window was pretty much a brick wall but to be honest I wasn't that bothered as only there for one night. What was a pain was the temperature of the room. It was stifling hot and the thermostat didn't seem to work in any way to be able to turn it down. TOP marks however for the FREE wi fi in the room. Easy to log on and no breaks in service. Shower powerful and bathroom clean with plenty of towels. The hotel is in a great location just a short walk from Baker Street tube and a short walk to Marlybone High Street where there are lots of restuarants and bars.
Would definately stay again.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silvergirlracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 24 March 2013
Dear Guest,

Thank you for taking the time to share your detailed review on Tripadvisor. We were all delighted to know that you had a wonderful experience with us and that we managed to provide exemplary service your entire stay.

I apologies for the inconvenience you experienced during your stay due to the comments mentioned. I have forwarded your feedback to the relevant management with-in the hotel for their immediate attention and action.

Please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,

Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 March 2013

We went here for a hen party for an afternoon tea, at £19.90 per head (including a glass of bubbly) it was incredibly good value. There were lots of sandwiches, fresh warm scones, carrot cake, victoria sponge cake and clotted cream and jam. A selection of Twinings teas, in a little box so you could choose what you wanted, and unlimited hot water to make as many cups as you fancied. The really special thing was that one of our group can't eat gluten, so in advance we had told the hotel this. To their credit they produced a huge gluten free version for my friend, consisting of a variety of gluten free sandwiches and cakes. We are all v impressed by this and would recommend it to anyone.

  • Stayed March 2013, travelled with friends
    • Value
    • Service
Helpful?
1 Thank LottieTomS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 24 March 2013
Dear Guest,

Thank you for taking the time to share your detailed review on Tripadvisor. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest.

We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience Thank you very much once again, and please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,

Kriti Talwar
Guest Relations Manager
Park Plaza Sherlcok Holmes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 19 March 2013

The Sherlock Holmes Hotel at 108 Baker Street , London is a very friendly and excellent value for money hotel in the middle of Marylebone.
The staff, particularly, Patrick, Joanna, Philippe, Kriticalm, Evalina, Abu, Ivan, Salvatore, Ron, Jorge,Kostas, Chris,Sangita, Anna, Anita, Danora,The reception team are all extremely efficient and considerate.A stay at this establishment is a pleasure. The hotel is run by an excellent, hands on manager, Michelle Wells. She clearly steers the hotel in favour of the guest. The rooms are of a good size and are always clean and welcoming. The housekeeping team, headed by Marianna and Constantine are very good and always try to meet with expectations. Jerome and Yusef in maintainance are great, if anything does go wrong, they are on to it. The restaurant and bar are great value as is the bar food.I have no hesitation in recommending this hotel for both business or pleasure. Why not see for yourself?

Room Tip: All rooms are good value and the studios are reasonably spacious. All are clean and comfortable.
See more room tips
  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank celia r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 24 March 2013
Dear Celia r,

Thank you very much for your recent review. I am delighted to hear that on your visit to us here at the Park Plaza Sherlock Holmes hotel you feel welcomed and that you will recommend us. It is always a pleasure to share such positive comments with our team, and It will be my pleasure to do so on this occasion.

I am certain that I will be seeing you again very soon. Please do reach out to me directly at ktalwar@pphe.com should you need any further assistance.

Kind regards,

Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 16 March 2013

We stayed at The Sherlock Holmes the night before and the night of our wedding and had a fabulous stay. We booked a loft suite, which was amazing. We were with our 17 month old son and this room provided him with lots of space to run around and provided a seperate sleeping area, to the living area but also gave us the luxury that we were looking for.

The staff and the general manager were excellent and so friendly, they were very welcoming and accomodating, especially towards our son. We were made to feel very comfortable and very special regarding our wedding day.

All in all, we would definately recommend this hotel and will use it again.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karenmc83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, General Manager at Park Plaza Sherlock Holmes London, responded to this review, 17 March 2013
Dear Guest,

Thank you very much for taking the time to write your feedback following your recent stay with us. From me and staff here at the hotel we wish you congratulations on your wedding and hope you have a great day!

I am delighted that you had such a pleasant stay at our hotel. In particular, I am very happy that our team were able to make this experience even more memorable, and also that you and your family were able to enjoy the comfort and space of your room.

It is always a pleasure to share such positive comments with our team, and I will be my pleasure to do so on this occasion.

I do hope that we will have the opportunity to welcome you back to The Park Plaza Sherlock Holmes London in the near future.

Kind regards,

Kriti Talwar
Guest Relations Manager
ktalwar@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 11 March 2013

Multiple stays in the month of November/December 2012 and had a variety of rooms, all very different. It's a very nice hotel to stay at. The rooms are definitely not cookie cutter designs but are all pretty well appointed and comfortable. Part of the fun is having a diferent room each time. The ameneties are good. The facilities too, are good and the location is excellent.The buses run from outside and the tube is a mere 5 minute walk away. The hotel bar is great but you're also surrounded by all sort of cafes/restaurants/fast food/Boots/Tesco and shops with ready made food (not to mention that you're a 10 min slooow walk from Selfridges and Marks and Spencers)The hotel is a converted building and you need to bear this in mind as some rooms may have a creaky floor board or two. The staff are pleasant,cheerful,helpful and accomodating (and some of the help required was very late at night). Probably my only major complaint is that this a centralised heating/cooling system. In the summer this is great as the air-con is very efficient. This stay in the winter, it was too warm. Fortunately, they had given me a fabulous room for the longest part of my stay and since it didn't face anyone, the windows were open,the heating was off and the room was more than cool enough. I loved the studio room given and also the rear facing room on the 4th floor. Some people may prefer the rooms facing Baker Street as it allows you to people watch but i'd recommend the rear-facing rooms if you'd like a quiet night. If you take a high floor, there's a nice view towards Marylebone High Street and if you take an executive or the studio room, there's ample space to spread out. If you like baths, would suggest you specify as they have rooms with either baths or showers though some rooms have both. Managed to leave stuff behind and their concierge very kindly sent it on to me promptly. All in all, a very nice place to stay,a big thank you to the staff!

Room Tip: Rear facing. The executive rooms are better because they have that much more space
See more room tips
  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank c c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 17 March 2013
Dear Guest,

Thank you for taking the time to share your detailed review on Tripadvisor. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest.

We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience Thank you very much once again, and please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,

Kriti Talwar
Guest Relations Manager
Park Plaza Sherlcok Holmes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire, United Kingdom
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 10 March 2013

Fantastic hotel, having stayed at the Park Plaza, Westminster Bridge hotel I was intrigued by the Sherlock Holmes as it is certainly more of a twee place to stay. The Americans will certainly love the decor as it is certainly very British. Good clean rooms, I had a superior room and it was very small, I actually questioned this at reception as I was sure I had been given the wrong room, I would certainly stay here again. Fantastic selection choice for breakfast.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnlegend73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 17 March 2013
Dear Guest,

Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed the Location, the sevices and the hotel staff in general.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,

Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Sherlock Holmes London

Property: Park Plaza Sherlock Holmes London
Address: 108 Baker Street, London W1U 6LJ, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#57 Spa Hotel in London
#201 Business Hotel in London
#218 Luxury Hotel in London
#229 Family Hotel in London
#242 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza Sherlock Holmes London 4*
Number of rooms: 124
Official Description (provided by the hotel):
Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more   less 
Reservation Options:
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Also Known As:
Park Plaza Sherlock Holmes London Hotel London
Park Plaza London
London Park Plaza

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