I booked this hotel for a really special occasion, I contacted the hotel in advance of our stay to arrange for some champagne in our room upon arrival. I promptly received a reply promising a bottle of complimentary prosecco, chocolates and a late checkout. When I received my e-mail a few days before arrival it confirmed our check out was 12pm not 2pm - I emailed back to confirm it's 2pm and they replied saying no. Eventually I had this late check out confirmed.
We arrived to check in and were told me hadn't booked a rate including breakfast - even though we had! I had a show an email on my phone to prove this, which they requested to forward on from my phone to their e-mail address. Once we were in the room the bottle of prosecco and chocolates were no where to be seen. i emailed the twitter team who flagged this with the hotel and still no prosecco showed up....
The room was tired with bits of paint missing on the wall, the bed felt like it could fall apart at any minute, didn't look like the pictures on the website of a studio room and we didn't have any towels in the bathroom my fiance had to go on a hunt for cleaning staff! Our view was into someone's office on both sides! The room didn't even have bedside tables!
If you are looking for a Park Plaza hotel in the central location go to Westminster or county hall I promise you won't be disappointed, they are simply amazing!
- Official Description (provided by the hotel):
- Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more less
- Reservation Options:
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- Also Known As:
- Park Plaza Sherlock Holmes London Hotel London
- Park Plaza London
- London Park Plaza