Room booked for 3 adults - 16 year old daughter, full time education, they insisted she was to pay adult rates. The room had a child 'zed bed' // put you up bed for her - not an adult bed that they insisted we paid for.
Room for 3 - only 1 robe
Room for 3 - only 2 mugs
No lock on glass bathroom door - no toilet privacy
Asked to speak to manager when checking out - dealt with receptionist lady Chris - to be told that all managers were in a meeting (8am???) and that there was nothing she could do to help me and no one could deal with my complaint !
This I class as poor service and not willing to listen to customers dissatisfaction
I would not bother booking for the 'Sherlock Holmes' factor - absolutely nothing at all to do with it - and they couldn't care less about customer satisfaction !
I would be happy for the hotel to contact me directly to discuss this further - if they can be bothered !
- Official Description (provided by the hotel):
- Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more less
- Reservation Options:
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- Also Known As:
- Park Plaza Sherlock Holmes London Hotel London
- Park Plaza London
- London Park Plaza