We stayed at this hotel for 7 days and was very impressed of the cheerful and friendly staff of everyone working there, except from one person maintenace or housekeeping that looked and acted pretty fed up most of the time, but still managed to say hello some of the times we met him in the hallway.
Everyone was very service-minded, but we were especially impressed with the indian-looking woman that mostly handles the dining room at breakfeast. She was everywhere, remembered us and our special allergy needs and was very friendly and professional. Fantastic!
On the one day she wasn't there however my girlfriend got eggs fried in butter and got very sick for two days right after breakfast (she has milk and gluten-allergy).
Even though my girlfriend got sick because of one mistake with the food one of the days, we would probably choose this hotel again because of the friendly staff, ok rooms and great location. We would however probably stay away from the breakfast next time because of the low variety and small amount of food for gluten and milk allergics (and the poisoning of course). Most days she got two fried eggs and two slices of gluten-free toast (and as much fruit as she wanted), not much to live on, but she also got some potatoes two of the days we stayed.
The dinner at the hotel (Sherlocks Grill) was however very good and they adjusted nicely for gluten and milk allergy.
To sum up:
Would probably stay there again in the near future, but will then stay away from the breakfast.
- Official Description (provided by the hotel):
- Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more less
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- Also Known As:
- Park Plaza Sherlock Holmes London Hotel London
- Park Plaza London
- London Park Plaza