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“Friendly service-minded hotel”

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Park Plaza Sherlock Holmes London
Ranked #296 of 1,064 Hotels in London
Certificate of Excellence
1 review
“Friendly service-minded hotel”
Reviewed 25 June 2014 via mobile

We stayed at this hotel for 7 days and was very impressed of the cheerful and friendly staff of everyone working there, except from one person maintenace or housekeeping that looked and acted pretty fed up most of the time, but still managed to say hello some of the times we met him in the hallway.
Everyone was very service-minded, but we were especially impressed with the indian-looking woman that mostly handles the dining room at breakfeast. She was everywhere, remembered us and our special allergy needs and was very friendly and professional. Fantastic!
On the one day she wasn't there however my girlfriend got eggs fried in butter and got very sick for two days right after breakfast (she has milk and gluten-allergy).
Even though my girlfriend got sick because of one mistake with the food one of the days, we would probably choose this hotel again because of the friendly staff, ok rooms and great location. We would however probably stay away from the breakfast next time because of the low variety and small amount of food for gluten and milk allergics (and the poisoning of course). Most days she got two fried eggs and two slices of gluten-free toast (and as much fruit as she wanted), not much to live on, but she also got some potatoes two of the days we stayed.
The dinner at the hotel (Sherlocks Grill) was however very good and they adjusted nicely for gluten and milk allergy.

To sum up:
Would probably stay there again in the near future, but will then stay away from the breakfast.

Stayed June 2014, travelled as a couple
Helpful?
Thank Ole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 4 July 2014
Dear Guest,

Thank you very much for taking the time to write a review.

I was delighted to read your comments, which I will share with all the team. Sangita is indeed a great member of our team and I am very proud to read she made such a wonderful impression.

Equally, I truly apologise for the inconvenience your girlfriend experienced due to the poisoning food and I hope she is feeling better after your trip.

I do hope this incident do not prevent you to come back. Please do let me know next time you plan to stay with us and I will definitely ensure you have a most enjoyable stay.

Kind Regards,

Catarina Santos
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (266)
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English first
Cairo, Egypt
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 June 2014

This is the second time i have stayed in Sherlock Holmes park plaza on baker street. i go there for business and leisure. it is conveniently located within walking distance from baker street tube probably 1-2 min walk and walking distance to shopping area oxford street...if you don't want to walk there is a bus stop outside the hotel with 2-3 stops you are there probably 5 min. The staff are great, the service is great and they go the extra mile, they remember your name when coming in and out. its a very cheerful place with its old decor but with modern facilities, the bar lobby is always packed and the English lounge area is very convenient to do meeting which they gladly reserve for you.
breakfast is ok...im sure there is always room for improvement of menu but they cater for individual needs.
in honesty the rooms are spacious in comparison to many londons hotels which for many are cupboards sizes. i stayed on the Mezanine floor , room M14 its a decent size room the only draw back now is that outside there is construction work going on so the noise factor does bother, the parquet floors need attention as they squeak and some have significant spaces in them.
i would definitely go again

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 June 2014

I stayed here early 2014 and was very pleased with the hotel. The room was spacious, with high quality furnishings and decor. The desk was a useful size for getting work done. The bed was massive and also very comfortable. There was a slight issue with the room which the staff were incredibly helpful and responsive in dealing with. The guest services manager, Catarina S., was particularly helpful and I am grateful for her caring attitude. Overall, I strongly recommend this hotel on the basis of its location, high standards of accommodation, and great staff.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tristan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 4 July 2014
Dear Mr Elby,

It is always a great pleasure to read such a great feedback.

Do not hesitate to contact me directly when you plan a returm visit to London!!

Kind Regards,

Catarina Santos
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 June 2014

We have stayed twice at the Park Plaza Sherlock Holmes, and both times been very impressed by the cleanliness and service. I would particularly like to single out Sangita in the restaurant, Agata at the front desk, and Ivan for their willingness to help and cheery disposition. We've made both trips a combination of business and family travel. The location is terrific, too, very near Baker Street tube station, city (and other) buses virtually right at the front door, and Marylebone High Street and Paddington Park out the back door. The rooms are a good size, too, and the breakfast buffet, while not breaking any records for inventiveness, provides a hearty English breakfast and strong coffee that will get the day off to a great start. We are very happy with our experience last summer and this summer, and plan to stay there again in the future.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 4 July 2014
Dear Guest,

Many thanks for sharing such a great feedback following your recent stay with us.

I will definitely pass your compliments to Sangita, Agata and Ivan. Thank you for giving us the opportunity to recognize them for job well done!!

Looking forward to welcome you back again.

All the best,
Catarina Santos
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ljubljana, Slovenia
Level Contributor
4 reviews
Reviewed 18 June 2014

We were in hotel just for one night as we missed our plane. We found this hotel and were satisfied with selection. Good location, nice service, good bar and breakfast. Rooms are clean and not too small.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomaz1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 24 June 2014
Dear Guest,

Thank you for staying at the Park Plaza Sherlock Holmes Hotel and taking the time to give us a superb review here on Tripadvisor.

We are very proud to read that you enjoyed our services, location and facilities.

On behalf of myself and my team we look forward to welcoming you back in the very near future.

Warm Regards,

Joana Sobral
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 June 2014

Khan, the bartender makes the BEST Cosmos!!!! Was so nice to have one properly made and not have to tell the staff how to do it. ;0D THANKS

Good hotel, good location. Very hot in London while we were there. AC didn't work in our room, had to call twice before someone came to check on it. Was told there were 3 other rooms we could move to but were never contacted back. Returning to our room the following day, spoke at reception and were told maintenance had fixed the ac. Room was still as hot as the day before, finally got moved to another room, concierge brought the new keys immediately commented on how hot the room was - yep, and that's it fixed.

Ate dinner in hotel one evening, great food! Huge crab salad starter!!! Enjoyed a lovely sea bass for main. Waiter and maitre d' were very friendly and helpful with selections and service was excellent.

Heard that renovations were going to be done and the entranced moved to the other side of building. Would be a shame to move the entrance from Baker Street.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ratmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 23 June 2014
Dear Guest,

Thank you for taking the time to leave us your glowing feedback regarding your recent stay with us.

Our staff work very hard so positive feedback such as yours is always a pleasure to read. I am so pleased that you found the cocktails excellent and I will pass on your compliments to Khan.

Please accept my apologies for the inconvenience you experienced during your stay due to the room temperature. I have forwarded your feedback to the relevant management with-in the hotel for their immediate attention and action.

I hope to be able to welcome you back at the Hotel and in the meantime should you require any further assistance please do not hesitate to contact me.

Yours sincerely,

Joana Sobral
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 June 2014 via mobile

Had the pleasure of staying here over the weekend! The location is superb with plenty of different food options to avail of all within walking distance! The room was very nicely decorated. The beds AND pillows are extremely comfortable! (Always a huge plus). We weren't really familiar with the area but were assisted by the concierge. He was extremely friendly, accommodating and very helpful! Great hotel all round!

Stayed June 2014, travelled as a couple
Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 23 June 2014
Dear Valued Guest,

Thank you for taking time in leaving a great feedback regarding your recent stay at our property.

I am extremely glad to hear that you had a lovely time with us and I have passed your good comments to the rest of the team here at the hotel.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

With warm regards,

Joana Sobral
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Sherlock Holmes London

Property: Park Plaza Sherlock Holmes London
Address: 108 Baker Street, London W1U 6LJ, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#55 Spa Hotel in London
#201 Business Hotel in London
#219 Luxury Hotel in London
#229 Family Hotel in London
#242 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Plaza Sherlock Holmes London 4*
Number of rooms: 124
Official Description (provided by the hotel):
Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more   less 
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Also Known As:
Park Plaza Sherlock Holmes London Hotel London
Park Plaza London
London Park Plaza

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