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“London Holiday”

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Park Plaza Sherlock Holmes London
Ranked #291 of 1,069 Hotels in London
Certificate of Excellence
Limassol, Cyprus
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“London Holiday”
Reviewed 31 July 2014

Excellent Location Friendly Staff Stayed in the loft suite. Room was big enough for whole family 2 adults 2 kids (8 + 6). Descent breakfast.Not many things to choose from but you could order from menu most of the things at no extra charge

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSherlockHolmes, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 26 August 2014
Dear Guest,

Thank you very much for taking the time to write a review.

I am glad to hear that you found our location to be most useful with regards to navigating your way through London and equally so pleased to read that all staff was able to leave a most pleasant and lasting impression upon your departure.

Please do reach out to us at ppshres@pphe.com when you are next planning a visit to London.

Kind Regards,
Catarina Santos
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,380 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
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Sao Paulo, Brazil
Level 1 Contributor
4 reviews
Reviewed 30 July 2014

Stayed a week for vacations with the family (4 kids) and could not be happier with the hotel (clean, excellent location). Many places to eat within max 10 minutes walking, underground 5 minutes, hop on hop of bus 5 minutes - definitely a perfect location for a sightseeing tour in London, with the benefit of being located in a residential area with a much nicer atmosphere than other hotels near the main attractions. Will certainly be back!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Ricardo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSherlockHolmes, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 26 August 2014
Dear Guest,

Many thanks for your excellent review of Sherlock Holmes Hotel following your recent stay.

I was delighted to read that not only our very convenient location met your needs but that also the room you have stayed in was so enjoyable and made your stay as comfortable as it could have been.

I truly appreciate hearing from satisfied guests like you, and look forward to your return!

Kind Regards,
Catarina Santos
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
riyadh, Saudi Arabia
1 review
Reviewed 29 July 2014

excellent stay value for money and convenient location, could do with discount packages for local attractions e.g madame tussards london zoo and royal academy of music. Approach to the hotel is a little subdued - near a bus stop but would highly recommend

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSherlockHolmes, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 26 August 2014
Dear Guest,

Many thanks indeed for your lovely comments following your recent stay with us.

I am delighted to hear that you enjoyed your visit so much and that you could take such good use of our central location.

I do hope you elect to stay with us again and thank you once again for sharing your valued feedback with us.

Kind Regards,
Catarina Santos
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 28 July 2014

My friend booked at this hotel through Travelocity. The price that he was billed was 80£ Per night more expensive than the price the internet showed he should pay. He tried to cancel the booking but travelocity refused and told him to ask the hotel for a refund. The hotel also refused. Very bad service all round. Would definitely never recommend.

Stayed July 2014, travelled solo
Helpful?
Thank Angry544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 6 Contributor
578 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed 28 July 2014

This was our second stay at this hotel, which is conveniently located about 25 minutes' walk from Lord's cricket ground. When we stayed last year, I commented on the frosted glass door to the bathroom, which offered little privacy. The first room we were given on our latest visit was much worse than last year's, as the bathroom door was right next to the bed and you could definitely see through the door. We asked to move to another room, which was slightly better, as the door to the bathroom was in the small foyer on the way into the room, but the bathroom was tiny, with a small corner shower. And the sliding door to the bathroom left quite a big gap, so it still wasn't very private.

When we checked in we were offered pre-booked breakfast for £10 per person, but we had to take this option on both days, rather than just the Sunday morning, which is what we would have preferred. A little flexibility on this would have been good. The breakfast was nothing special - a hot buffet that looked good, but was all lukewarm and with strangely thick scrambled eggs. I ordered freshly cooked poached eggs, which tasted really strongly of vinegar. The fruit salad also had a strange, overpowering taste of something odd, which I couldn't quite put my finger on. The coffee was okay, but not really hot enough and the orange juice was cheap stuff made from concentrate. On the second day I opted for cereal and toast rather than 'hot' food. I would recommend eating breakfast in Paul, just along Baker Street.

Service at the bar was quite good and the reception staff were reasonably friendly (particularly Aguta, I think, who showed us to a different room when we weren't happy with the first one).

This hotel is really conveniently located, but we would be reluctant to stay again.

Room Tip: All rooms seem to be different, so if you are not happy with the first one, ask to see others.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Bluesprout61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSherlockHolmes, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 26 August 2014
Dear Guest,

Thank you for sharing your feddback regarding your recent stay with us.

I am glad to hear that you found our location to be most useful with regards to navigating your way through London and also pleased to read that Agata was able to leave a most pleasant and lasting impression upon your departure.

Equally, I am sorry to hear that you were not satisfied with our Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review has been shared with our F&B Supervisor and I am confident he will address your concerns with the attention it so rightfully deserves.

I do hope you elect to stay with us again and thank you once again for sharing your valued feedback with us.

Kind Regards,
Catarina Santos
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Appleby, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 July 2014

A quality hotel which was great base for our weekend in the capital. A short walk from baker st station it was only minutes before we were at Oxford st/ regent st, and the normal tourist attractions. The hotel itself was very clean and comfortable, the bed in our room was very comfortable although view was a little bit disappointing, but this didn't matter, as we weren't there to look out the window of the hotel room. There was good lively bar and what looked like a nice bistro on the ground floor along with a very helpful concierge service.

Good all rounder, I would certainly use again.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank David436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSherlockHolmes, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 29 July 2014
Dear Guest,

Thank you very much for this delightful feedback.

The whole team was thrilled to hear that you enjoyed every aspect of your stay and we certainly hope to have the chance of welcoming you back in the very near future.

Please feel free to email me directly on jsobral@pphe.com before your next visit, so I will be able to allocate you a room with a nice view.

Kind Regards,

Joana Sobral
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london, United Kingdom
1 review
Reviewed 27 July 2014

Be aware that you will be charged twice on booking in and departing when a credit or debit card used, reason when booking in you need to create a credit on the room! policy of hotel i was informed after checking bank account, staff were not helpful nor was any of the above confirmed on pre-booking or departing from the hotel would not recommend at all, stayed there prior and this has never happened.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSherlockHolmes, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, 26 August 2014
Dear Guest,

Thank you for sharing your feddback with us.

I apologise for the inconvenience you experienced during your stay due to the inability of reception staff to explain the Pre Authorisation. I would also like to take this opportunity to explain that we take the authorisation of £25 per room per night in addition to the room charge is firstly, to create a credit on your room account therefore you are able to post any charges during your stay directly to the final bill e.g. Bar, Restaurant, Minibar etc and secondly this is also a security for the hotel in-case of damages to the hotel property, I hope this explanation helps.

Please contact me directly if you require additional assistance in this matter.

Kind Regards,
Catarina Santos
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Sherlock Holmes London

Property: Park Plaza Sherlock Holmes London
Address: 108 Baker Street, London W1U 6LJ, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#57 Spa Hotel in London
#201 Business Hotel in London
#211 Luxury Hotel in London
#229 Family Hotel in London
#242 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Plaza Sherlock Holmes London 4*
Number of rooms: 124
Official Description (provided by the hotel):
Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more   less 
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Also Known As:
Park Plaza Sherlock Holmes London Hotel London
Park Plaza London
London Park Plaza

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