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“Good hotel, delayed check in”

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London Marriott Hotel Regents Park
Ranked #302 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 7 December 2013

I stayed there last month as a delegate for a conference. The hotel is clean, very nice room, comfortable beds and clean linen and towels. My room was on the first floor, overlooking the road, which was noisy at night with all the police and ambulance sirens. The A/c int he room was quite noisy and I had to switch it off. But I cant complain, as the room was quite comfortable. There was a big delay in in checking in. I am unsure whether this was because we were conference delegates, given last priority by the hotel to check in. I received my room keys only at 4pm. I found this extremely inconvenient as I wanted to freshen up in between the conference. I also noticed the door leading to the balcony couldnt be locked. i felt uneasy as anyone could enter room through the balcony door from the next room balcony.

The staff were very friendly and they even provided popcorn and juice at the hotel lobby for all the guests on the house.

This hotel is about a mile away from the Swiss Cottage tube station which is on the Jubilee line. This is not one of the easily accessible lines from central London. There maybe a few changes to be made depending where in Central London you are .

Room Tip: Ask for a room not facing the road.
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  • Stayed: November 2013, travelled on business
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Thank bipshayl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONRP_General_Mgr, Manager at London Marriott Hotel Regents Park, responded to this reviewResponded 17 December 2013

Dear Guest,

Thank you very much for reviewing your stay at the London Marriott Hotel Regents Park. We are delighted to read that you found the hotel and the room clean and comfortable. Thank you also for your kind comments regarding our team – we are very glad that you enjoyed the treats in the lobby!

We apologise that you could hear some sounds from the nearby road at night. We are planning to address this matter by adding secondary glazing to the windows of the rooms overlooking this road next year to minimise any disturbance to our guests’ stay. Regarding the balcony doors, for the safety of our guests all doors are lockable. If you are unable to lock the door, please do contact our team who will be pleased to assist you.

With regard to checking in, please rest assured that we do not differentiate between or give preference to individual bookings. Although we try our best to check in guests as they arrive to the hotel, check-in is only guaranteed from 15:00hrs. However, we apologise if you came to the desk after this time and the room was still not ready.

Concerning our location, Swiss Cottage underground station is just a third of a mile, or a 3 minute walk from the hotel. It is, as you mention, on the Jubilee line, which is the only underground line that intersects with every other line on the system, making it very convenient and accessible when travelling around London.

Thank you once again for your review and we hope to have the pleasure of welcoming you back in the future.

Best regards from the team at the London Marriott Hotel Regents Park

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1,200 - 1,206 of 2,262 reviews

Reviewed 4 December 2013

We selected this hotel because I had 7 nights at a premium Marriott with rewards. The choice was this hotel or another one (can't recall the name, but also on the edge of town). This hotel did have great service, but everything else was average at best. Hotel room was a standard Marriott, no bells and whistles, breakfast was okay, again, very average, except for the coffee which was the worst coffee I have ever had anywhere. I gave it a try for five days in a row hoping it would get better, but didn't. Bed was springy, but again, average. The staff was really great. From the front desk, to the concierge, to the pub and restaurants, all excellent stars. This is why I have rated the hotel a.

My biggest beef was the location. Although Regents park is a rich area, it is several blocks to any eating outlets. They were Subway, McDonald's, KFC. Not my idea of a great dinner out. There was a pub farther up, as much as 8 blocks away, and if we had gone in another direction slightly up hill, there were more traditional cafes, restaurants and pubs, but again, a long way away for people who had been up in the city since 6 am and walked everywhere. As to the nearby station of Swiss Cottage, its was on the Jubilee line, and far from everything. On Saturday, it took 1 hour by underground to reach the Notting Hill exit on the red line for Portobello Road, and 1 hour on a Thursday to reach Victoria Station by 8am.

We had family traveling with us, one of whom stayed in Piccadilly, the other close to Green park. Either area would have been better for touring. Our hotel seemed to cater much more to business people.

  • Stayed: November 2013, travelled as a couple
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Thank gmjpeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONRP_General_Mgr, Manager at London Marriott Hotel Regents Park, responded to this reviewResponded 16 December 2013

Dear Guest,

Thank you very much choosing to book the London Marriott Hotel Regents Park and for taking the time to review your stay with us. We are disappointed to read that you found our offerings to be only average as it is our aim to make your stay with us exceptional in every way. Nevertheless, we were thrilled to read your comments regarding our staff: it is very rewarding for all the team to receive such positive feedback from our guests regarding the service we deliver.

We would like to take this opportunity to respond to the points you raised regarding our location. As you mention, the hotel is located close to Swiss Cottage underground station on the Jubilee line. From Swiss Cottage, you can travel to the heart of London in just 7 minutes (Bond Street station), with direct connections to Wembley Stadium, Lord’s Cricket Ground, Baker Street, Bond Street & Oxford Street, Green Park & Buckingham Palace, Parliament Square, Big Ben and the London Eye, to name but a few. Notting Hill Gate station is normally less than 15 minutes on the underground from Swiss Cottage and Victoria station takes on average 18 minutes. In addition, the hive of activity that is Camden Town, the chic shops, cafés and restaurants of Primrose Hill and London Zoo in Regent's Park are all just a short walk or bus ride away.

Thank you again for your feedback and comments and we hope to welcome you back on a future visit to London.

Kindest regards from the team at the London Marriott Hotel Regents Park

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Reviewed 2 December 2013

We arrived to a warm welcome from Reception and although we were too early to book in our bags were taken from us to be looked after. Check in was swift and the luggage was soon brought to our room which was spotless, perfect for our one night stay. Breakfast was extremely good with plenty of choice. After check out, our bags were again looked after so that wee could enjoy our day luggage free

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Galahotels.com
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONRP_General_Mgr, Manager at London Marriott Hotel Regents Park, responded to this reviewResponded 16 December 2013

Dear Guest,

Thank you very much for your very positive review of the London Marriott Hotel Regents Park and for giving us top scores! We are delighted that we could make you feel welcome and we truly appreciate your comments regarding your check-in experience, room and breakfast.

We hope you enjoyed your weekend away in London and hope to welcome you back on your next visit to the city.

Warmest regards from the team at the London Marriott Hotel Regents Park

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Reviewed 2 December 2013

We were looking for a hotel, in London, outside of the Congestion Zone, not too far from the West End, with parking, that wouldn't cost an arm and a leg. We found the Regents Park Marriott. It sort of fulfilled most of those criteria, but still had a surprise or two up its sleeve.

I must admit that many of those hotels I checked out, closer in and lower in price, didn't come out well in reviews here on TripAdvisor and many reviewers' photos of them revealed things that left a lot to be desired. So, slum it or stump up? We chose to stump up.

The Marriott is situated at the North end of Regents Park, between the Finchley Road and Swiss Cottage Tube stations, around a five minute walk away, unless you're in heels, in which case double that. From there by train it is just over 8 minutes away from Oxford Street.

We had arrived by car though, and so were grateful that the hotel has its own off-road forecourt where you can unload and enter to check in without having to worry about traffic wardens. The car park is under the hotel and seem to have sufficient free spaces.

Our room was on the 5th floor (504). Well maintained; tastefully decorated; adequately furnished, including *two* double beds! That aside, everything else was fine for our needs and, had we been staying longer than just one night, would have proved a good, though expensive base for exploring London.

The bathroom was "cosy", though no more so than most hotels. I could have done with one less bed and bit more bathroom. Equipped with a bath and with shower over, the shower curtain *didn't* wrap itself around you as soon as you turned the shower on, which is good.

The the bed was a little soft for my taste but the room was well insulated from traffic noise and from the animals at the nearby London Zoo and we got a good night's sleep after our night out.

In the morning we were surprised to discover that breakfast wasn't included; the booking confirmation was unclear about that; I hadn't factored in the additional cost of a rather exorbitant £17 each for just the Continental Breakfast! The choice was good though and we certainly made sure we got our full money's worth!

The basic room was £178, paid in advance and the parking another £28. I suppose that this is pretty much in line with London's inflated room rates, especially for a hotel that could be described as better than your average. We recently paid around the same amount for a so called "budget" chain London hotel.

Be that as it may, I will think twice about staying here again. The search goes on for a decent London hotel at a reasonable price.

  • Stayed: November 2013, travelled as a couple
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Thank grahamft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONRP_General_Mgr, Manager at London Marriott Hotel Regents Park, responded to this reviewResponded 16 December 2013

Dear Guest,

Thank you very much for reviewing your recent stay at the London Marriott Hotel Regents Park. We are very glad that you were pleased with your room and that our facilities suited your needs; thank you for your kind comments.

Regarding breakfast, when booking a room on our website, the room package, including any breakfast element, will be displayed above the relevant rates. You can also click on ‘Rate rules’ alongside each rate for more details on the rate package; these will also be displayed in the confirmation email. Breakfast, as you know, can also be paid for separately: our full English breakfast buffet is charged at £19.50 per adult and our continental breakfast buffet at £15.50 per adult. Breakfast can also be ordered à la carte, which will be charged as taken.

Thank you once again for taking the time to review your stay and we hope to have the opportunity to welcome you back in the future.

Kindest regards from the team at the London Marriott Hotel Regents Park

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Reviewed 2 December 2013

The hotel is very nice , excellent service quite location surrounded with numbers of restaurants and nice place for night life the only way is far from airports , I would advise to use the club rooms as there many value every day

Room Tip: value for money
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  • Stayed: November 2013, travelled on business
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Thank Abumonassar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONRP_General_Mgr, Manager at London Marriott Hotel Regents Park, responded to this reviewResponded 10 December 2013

Dear Guest,

Thank you very much for your lovely review of the London Marriott Hotel Regents Park. We are delighted to learn that you were pleased with our service, location and facilities, as is reflected in the great scores you have awarded us.

As you mention, we are not situated near an airport, since we are close to central London while the airports lie on the outskirts of the city. Nevertheless, compared to many central hotels, our location offers easy and direct access to many London airports, including Heathrow Airport which is just 19 miles away.

Thank you again for your kind comments and we hope to welcome you back soon.

Kind regards from the team at the London Marriott Hotel Regents Park

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Reviewed 1 December 2013

I chose to stay at London Marriout Regents Park since I was an Elite Member of the Hotel and also with the Good term that i have with the Hotel. And this dint dissapoint me as well.

A marriot hotel, friendly staff and were very helpful at all the time.

The location of the hotel is very good. The Undergound station is just 5 minutes walk (Swiss Cottage) which is on the jubilee line.

If you need to go for an evening walk the nearby areas are so good to walk around. You can also find some bangla 24 7 shops to buy some petty things and also lots of good restaurants from chines to Indian at finchley road.

Behind u have primrose road where u have upmarket restaurants too.

A thumbs up for having Indian restaurant which has indina chefs. So mostly in the Lounge i used to get Indian hot food..

All in all a very good stay.. The room have balcony too which a plus point when u stay for a long duration.

Room Tip: I would suggest u to take the back side room as we get more privacy.
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  • Stayed: October 2013, travelled on business
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Thank Sandeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONRP_General_Mgr, Manager at London Marriott Hotel Regents Park, responded to this reviewResponded 2 December 2013

Dear Guest,

Thank you for your fantastic review of the London Marriott Hotel Regents Park. It is great to read that you had an ‘awesome’ stay with us and we really appreciate your positive comments regarding our staff, location and Zaike NW3 restaurant.

Thank you very much once again for your review and we hope to welcome you back on your next visit to the city.

Best regards from the team at the London Marriott Hotel Regents Park

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Reviewed 28 November 2013

It's nice to have that Marriott feel when you walk in ! Check In was most welcoming, room was fine although the Adelaide Road side has traffic noise , club lounge had a very good selection of hot and cold snacks and breakfast was even better although a tad crowded. Dined at Chats both nights , nothing too special but again fine for business travel (noise of the TV for a soccer game Monday night was irritating , I mean West Brom against Aston Villa...really ! Looking forward to returning next week and will try for a room on the King Henry Road side.

Room Tip: Select a room not facing Adelaide Road
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  • Stayed: November 2013, travelled on business
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Thank Eugene1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONRP_General_Mgr, Manager at London Marriott Hotel Regents Park, responded to this reviewResponded 2 December 2013

Dear Guest,

Thank you very much for taking the time to review your stay at the London Marriott Hotel Regents Park. We are thrilled to read that you enjoyed your first stay with us, and delighted that you have chosen to book with us again! Thank you for your positive comments and feedback; we have noted your comments regarding the sound from the television in Chats bar and your room preference.

Thank you once again for your positive review and we look forward to welcoming you back for your upcoming stays.

Kind regards from the team at the London Marriott Hotel Regents Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Regents Park

Address: 128 King Henrys Road, London NW3 3ST, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#204 Business Hotel in London
#216 Family Hotel in London
#216 Romantic Hotel in London
#219 Luxury Hotel in London
Price Range: £113 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — London Marriott Hotel Regents Park 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
The London Marriott Hotel Regents Park provides a convenient base for the astute business traveller and leisure guest. This 4 star North London hotel offers spacious facilities and competitive rates combined with a close proximity to the city centre. Located a short walk from Swiss Cottage underground station on the Jubilee Line, the hotel is perfect for shoppers, visitors to the city and sports fans alike with direct connections to Wembley Stadium, Lord's Cricket Ground, Bond Street, Buckingham Palace, Parliament Square and Canary Wharf. In addition, the lively markets of Camden Town, Primrose Hill with its chic shops, quaint cafes and panoramic views across London, and ZSL London Zoo in Regent's Park are all just a short walk or bus ride away. The hotel has 304 spacious bedrooms. The Leisure Club's extensive onsite facilities benefit from a 15m swimming pool, sauna, steam room, solarium, gym and hair and beauty salons. Additional services include an Italian restaurant Carluccio's, 24 hour room service and on-site car parking. ... more   less 
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Also Known As:
London Marriott Hotel Park
Marriott London

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