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“Service seems to be central” 4 of 5 bubbles
Review of London Marriott Hotel Regents Park

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London Marriott Hotel Regents Park
Ranked #294 of 1,086 Hotels in London
Certificate of Excellence
Minnetonka, Minnesota
Level Contributor
235 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Service seems to be central”
4 of 5 bubbles Reviewed 7 January 2014

Very recently, we stayed a couple nights here in an Executive Lounge King room and while the lounge was attended very well attended (easily one of the best serviced lounges for Marriott properties that I have stayed in), I don’t feel the additional cost was worth it. The room did not appear to be special in any way. It was a standard and good Marriott hotel room with a cozy and comfortable bed. Our room did have a balcony which was unusable due to the cold weather but I imagine could be quite nice on warmer days. It is a much better value to get a non-Executive level room.

The lobby area was spacious and warmly inviting. We ate breakfast here every morning and it was excellent and fresh with appropriate service. We snacked and drank in the bar one evening and while the drinks were decent, the food was rather bland.

The health club facilities were fantastic, which included an indoor heated pool water and a well-appointed gym.

The Oxford Street shopping area was maybe 15 min (and about £15 one-way) from the hotel. While there is a tube stop a few minutes away, it was not operating during our stay.

This property really shines through its service as almost everyone was very friendly, prompt and helpful throughout our stay.

I recommend this hotel.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bt_mpls_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony O, General Manager at London Marriott Hotel Regents Park, responded to this review, 14 January 2014
Dear Guest,

Thank you very much for taking the time to review your recent stay at the London Marriott Hotel Regents Park and for recommending us to the TripAdvisor community. We are delighted that you were pleased with many aspects of our hotel and we especially appreciate your kind comments regarding our staff and the service they delivered, comments which we have passed on to the entire team.

Thank you also for your feedback regarding your experience in the bar; we apologise that the food fell short of your expectations on this occasion. We are keen to find out more about your comments and would be very grateful if you could find the time to respond to our private message with your feedback to help us improve our products.

Regarding our executive rooms, these are indeed similar to our standard rooms in terms of layout. The difference is that they are located on our highest floors and benefit from executive amenities, large balconies, complimentary in-room internet and access to the Executive Lounge which serves complimentary continental breakfast, refreshments and snacks throughout the day with canapés and bar service in the evening. We are sorry that you felt the upgrade was not good value for money. Nevertheless, we are delighted that you were very pleased with the Executive Lounge which we had recently extended for the comfort of our executive guests.

We are sorry to read that, due to planned engineering works on the Jubilee line, our nearest underground station Swiss Cottage remained closed during your stay. On such occasions, and for guests who are happy to walk a little further, Chalk Farm underground station on the Northern Line is about a 10 minute walk from the hotel. Alternatively, there are very frequent buses travelling directly to many central London attractions which stop near the hotel.

Thank you once again for your detailed comments and feedback, and we hope to have the pleasure of welcoming you back to the hotel in the future.

Kindest regards from the team at the London Marriott Hotel Regents Park
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2,088 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (346)
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Buckinghamshire
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 4 January 2014 via mobile

We used the hotel for an overnight stay in London. We were greeted by friendly helpful staff, and soon had our car-parked in the hotel car-park. Our room was very comfortable and clean with a king sized bed and sofa & chairs. The hotel is well situated with easy access to city centre attractions with the Swiss Cottage underground station only a 5 min walk, then a short ride and your in amongst the city. Ideal for business, shopping or sight seeing. The staff were very helpful and pleasant to talk too. Very nice reception and bar area to sit and enjoy a drink away from the city scene. The buffet breakfast was well presented with freshly cooked eggs, omelettes, waffles and pancakes. Good choice of continental meats, cheeses and pastries. Would definately use this hotel again, wish we had another night.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank HongKongPhooey28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony O, General Manager at London Marriott Hotel Regents Park, responded to this review, 6 January 2014
Dear Guest,

Thank you for your very kind comments following your recent stay at the London Marriott Hotel Regents Park and for awarding us five stars! We are delighted that you found the hotel comfortable and conveniently located, and that you were pleased with the breakfast and our staff.

Thank you again for your fantastic review and we look forward to welcoming you back in the future.

Best regards from the team at the London Marriott Hotel Regents Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

We stayed at the Marriott Hotel Regents Park, London for a week in early December. We had a twin room for 2 adults and 2 kids. We could not truly fault this Hotel. The Staff were all very friendly and extremely helpful. From the Front Desk to the Housekeeping Staff, the Concierge, the Restaurant Staff. Our room was large enough and furnished well. The Zaike Restaurant was lovely, the food good, and so also in the Bar meals area (when the Restaurant was closed from Sundays to Wednesdays). Bottle of water were available anytime in the Hotel Lobby. The area around the Hotel was a nice suburb, with Swiss Cottage train station about a 5 minute walk away. Very convenient. There were also quite a few convenience shops and restaurants on the High Street nearby. The only downside I can think of is that the heating in the Hotel rooms may have been a little too warm, even though there was a thermostat you could control yourself, we felt that at night, the heat was controlled from somewhere else. Also, a fan was badly needed in the bathroom, as it was very hot after using the shower. We would definitely stay there again though.

Room Tip: In winter ask for heating to be turned down?
See more room tips
  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank deedee88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony O, General Manager at London Marriott Hotel Regents Park, responded to this review, 6 January 2014
Dear Guest,

Thank you for your very positive review of the London Marriott Hotel Regents Park. It is wonderful to read that you were pleased with our hotel and that you would definitely stay with us again! Thank you for all your kind comments regarding our staff, Zaike NW3 restaurant and bar, and also for your feedback regarding the heating in the bedroom and heat in the bathroom which we have passed on to our maintenance and housekeeping teams.

We hope you had a lovely time in London with your family and we look forward to welcoming you all back on your next visit to the city.

Kindest regards from the team at the London Marriott Hotel Regents Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 2 January 2014

Great hotel the location was great. My husband took me there for my birthday and we had an amazing time the two nights we stayed. The room was very clean and comfortable. The staff were really amazing and friendly always ready to help, specially all the ones working in the executive lounge in particularly Pablo a charming gentleman. Will definitely stay again.

Room Tip: Avoid rooms facing the main street as they are quite noisy.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharmila2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony O, General Manager at London Marriott Hotel Regents Park, responded to this review, 6 January 2014
Dear Guest,

Thank you very much for your kind words. It was really a pleasure to serve you and I would be delighted to welcome you again to our Executive Lounge in the near future.

Kind regards,

Pablo
Executive Lounge Host at the London Marriott Hotel Regents Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keighley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 January 2014 via mobile

Our room in Marriott Hotel was excellent the beds were very comfy. The bathroom was vey clean room service was excellent we had delicious breakfast. The tv was nice mot dusty we had no hairs or dust in our room. I went with family we stayed a few nights. The staff was lovely. If you wanted to read a book they was a light at the side. Great hotel. Very good price.

Stayed October 2013, travelled with family
Helpful?
1 Thank Sadia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony O, General Manager at London Marriott Hotel Regents Park, responded to this review, 3 January 2014
Dear Guest,

Thank you very much for your great review of the London Marriott Hotel Regents Park. We are so pleased that you found our hotel excellent and good value. Thank you for your lovely comments regarding our rooms, room service, breakfast and staff.

We wish you and your family a very happy New Year and we hope to welcome you all back soon.

Best regards from the team at the London Marriott Hotel Regents Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

Rooms not up to standard expected.Showers slow, not power showers. Beds too soft.
Pool area very good.
For the price i paid £150 per night for the superior family room, have had a better nights sleep at travel lodge.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dissappointed693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony O, General Manager at London Marriott Hotel Regents Park, responded to this review, 2 January 2014
Dear Guest,

Thank you very much for taking the time to review your stay at the London Marriott Hotel Regents Park. We are very sorry that your stay with us was disappointing and concerned about your comments regarding your room. Your feedback is very valuable to us and we would be very grateful if you could respond to our private message so that we can learn more about your experience in order to improve our products.

Nevertheless, we are glad that you were able to enjoy the swimming pool and that you were pleased with this aspect of your stay.

Thank you again for your feedback and we truly hope that you will find the time to respond to our message.

Kind regards from the team at the London Marriott Hotel Regents Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leven, null, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 December 2013

Great location, 5 minutes walk from Swiss Cottage Underground. Really friendly staff who went out of their way to help us. Great rooms, very clean and comfortable. Will definitely stay again. We got a good deal on room only, but when we got there, we were told we had a winter package of £25 per night to spend in the hotel, so we spent it on our breakfast! Nice touch!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony O, General Manager at London Marriott Hotel Regents Park, responded to this review, 2 January 2014
Dear Guest,

Thank you very much for your fantastic review of the London Marriott Hotel Regents Park and for awarding us top scores for every aspect of your stay. We are delighted that you had so many positive things to say about the hotel and that you will be staying with us again. We are also glad that you enjoyed our Winter Package promotion!

Thank you once more for your review and we look forward to welcoming you back to the hotel in the near future.

Warmest regards from the team at the London Marriott Hotel Regents Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Regents Park

Property: London Marriott Hotel Regents Park
Address: 128 King Henrys Road, London NW3 3ST, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#204 Business Hotel in London
#216 Family Hotel in London
#216 Romantic Hotel in London
#217 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — London Marriott Hotel Regents Park 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
The London Marriott Hotel Regents Park provides a convenient base for the astute business traveller and leisure guest. This 4 star North London hotel offers spacious facilities and competitive rates combined with a close proximity to the city centre. Located a short walk from Swiss Cottage underground station on the Jubilee Line, the hotel is perfect for shoppers, visitors to the city and sports fans alike with direct connections to Wembley Stadium, Lord's Cricket Ground, Bond Street, Buckingham Palace, Parliament Square and Canary Wharf. In addition, the lively markets of Camden Town, Primrose Hill with its chic shops, quaint cafes and panoramic views across London, and ZSL London Zoo in Regent's Park are all just a short walk or bus ride away. The hotel has 304 spacious bedrooms. The Leisure Club's extensive onsite facilities benefit from a 15m swimming pool, sauna, steam room, solarium, gym and hair and beauty salons. Additional services include an Italian restaurant Carluccio's, 24 hour room service and on-site car parking. ... more   less 
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Also Known As:
London Marriott Hotel Park
Marriott London

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