I booked a short stay at this hotel for a surprise theatre break for my fiancée's birthday. The price, although not cheap, was reasonable (£127/night room only) considering the distance to central London, which was easily accessible via the Jubilee line from Swiss Cottage underground station (a 5 minute walk away from the hotel).
Having arrived on an early train into Euston, we reached the hotel at 8:30am, expecting to leave our luggage with the concierge and check in later that day. However, we were pleasantly surprised when the woman at reception informed us that she would find us an available room so that we could check in immediately, which she then did. She then proceeded to engage us in friendly coversation and, upon learning that it was my fiancée's 21st birthday that day, offered her congratulations and asked which wine we preferred so that she could send some up to our room later on, courtesy of the hotel for the occasion, which was a nice touch.
We received quite a large modern room on the 5th floor (room 528), which was immaculate inside and had a very comfortable kingsize bed, along with all the usual amenities. The bathroom too was immaculately cleaned, however it was very small which might be an issue if you were staying for longer than a couple of days, but it didn't really impact on our own stay. The only real issue with the room was the traffic noise, which we found to be excessive despite having stayed in London on several occasions and hence expect this in advance.
Although we never did receive the wine promised by reception, the guest relations team sent up a birthday card, plate of chocolates, and a box of rather nice cupcakes for my fiancée's special birthday, which we thought was exceptionally good customer service, so a big thank you to the staff for that.
I cannot comment on the hotel's restaurants as we were out during meal times, and chose not to pay the rather excessive breakfast price as this was not included in our room rate, nor did we have time to use the leisure facilities. Wi-Fi is free in public areas but expensive to have in the rooms which was disappointing as you do expect free Wi-Fi in this day and age in good hotels.
We found the general customer service especially good during our stay, with each and every member of staff from check in to check out being friendly and welcoming. All in all we had a very nice stay at the Marriott, and would definitely consider staying again during future trips to London.
- Official Description (provided by the hotel):
- The London Marriott Hotel Regents Park provides a convenient base for the astute business traveller and leisure guest. This 4 star North London hotel offers spacious facilities and competitive rates combined with a close proximity to the city centre. Located a short walk from Swiss Cottage underground station on the Jubilee Line, the hotel is perfect for shoppers, visitors to the city and sports fans alike with direct connections to Wembley Stadium, Lord's Cricket Ground, Bond Street, Buckingham Palace, Parliament Square and Canary Wharf. In addition, the lively markets of Camden Town, Primrose Hill with its chic shops, quaint cafes and panoramic views across London, and ZSL London Zoo in Regent's Park are all just a short walk or bus ride away. The hotel has 304 spacious bedrooms. The Leisure Club's extensive onsite facilities benefit from a 15m swimming pool, sauna, steam room, solarium, gym and hair and beauty salons. Additional services include an Italian restaurant Carluccio's, 24 hour room service and on-site car parking. ... more less
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- Also Known As:
- London Marriott Hotel Park
- Marriott London