The location is excellent, tube nearby and attractions within easy walking distance. The building is very impressive. The Concierge greeted us in a polite and friendly manner. Alas, after the initial good impressions there came disappointment.
Reception staff gave no eye contact and raced through breakfast times for the two nights my partner and I were staying. Our room was very small, very little space, with drape/blind part hanging from the window. There was a dark short hair in the bed, a tear at the side of the duvet cover that revealed a shabby duvet with long hairs attached.
We rang reception who said, they would get back to us with regard to changing our room. 3 hours later nobody called us. As we had to get ready for our meal and theatre we got ready to go out. We went to reception, again, on the way out and was informed, if we packed our things back into our bags they would move us, but as we were going out and time was short we had to decline. We decided just to ignore these issues and try to enjoy our time in London. English breakfast was very greasy and all plates were cold. Except for the concierge I found staff very unfriendly. We will not go back to this hotel or recommend it. We visit London at leased four times a year and will re visit other more caring hotels.
- Official Description (provided by the hotel):
- We are delighted to present The Principal London which will open in stages throughout the course of the summer, and will fully launch in September 2017. The Principal London is an iconic establishment nestled in the heart of the city. Whether you wish to indulge in a spot of shopping or want to host a conference at one of London's most exclusive addresses, The Principal London is the perfect base for business or leisure. ... more less
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- Also Known As:
- Russell Hotel London
- Hotel London Russell
- Russel Hotel London