My friend and I have just returned from staying at the Russell hotel, we had a junior suite (705) all I can say is what a pic and mix of a hotel. Reception area is beautiful but rooms are not what to be expected. Carpets torn, horrendous bathroom, scratched wooden flooring, awlful paint jobs, wonky plug sockets, bathroom taps that move, light bulbs blown and very noisy. We we're on the 7th floor and views of Central London were amazing but the noise level was loud even at that height, I can't imagine what it's like lower down.
The hotel is in a perfect location for exploring Central London with Russell square tube station just behind it, I just feel a little conned to be honest with the rooms. I have personally stayed in suites before but the Russell seem to have there own understanding of what a suite should be, maybe it's just me and my expectation but I certainly didn't expect to see the things listed above in such a high end hotel. Another disappointing factor was the suite bathroom, nothing like advertised (roll top) instead a small pokey area where you couldn't swing a cat. Personally I think the Russell had a refit a few years back and hasn't been touched since as it's started to get dated in certain areas. The bar area was lovely full of potential but was disappointed to see it cheapened by some dodgy Budweiser merchandise on the shelf above the bar and the fact that the open fire wasn't working. drinks we're pricey £5 for pint of coke but customer service did not match the price tag.
Overall a disappointing visit to the Russell full of pros and cons, pros based mainly on the location and interior of the lobby, cons based solely on the degrading decisions made but management to cheapened the hotel and not deal with areas which need updating.
- Official Description (provided by the hotel):
- We are delighted to present The Principal London which will open in stages throughout the course of the summer, and will fully launch in September 2017. The Principal London is an iconic establishment nestled in the heart of the city. Whether you wish to indulge in a spot of shopping or want to host a conference at one of London's most exclusive addresses, The Principal London is the perfect base for business or leisure. ... more less
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- Also Known As:
- Russell Hotel London
- Hotel London Russell
- Russel Hotel London