Americana is a useful hotel in terms of location (near Baker St) and price. Beyond that, it's a bit of a mess.
Here are things it has going for it:
- Under a five-minute walk from the tube station
- Around the corner from Sherlock Holmes attractions, Regent's Park, some restaurants and shops (Tesco express, e.g.), and a rail line (Marylebone)
- Private rooms with ensuite bathrooms
- Breakfast included
- 24hr access to a coffee/tea/hot chocolate machine, and an ice machine
- Free passworded wifi with a strong signal.
Here are some issues:
- The hotel is run down. Before booking, I read on Trip Advisor about the carpet, for example. People said the carpet was dirty. "Who cares?" I thought, "I'm not in London to see pretty carpet." But the carpet's dirtiness DOES impact you directly (where I put my feet while getting into/out of bed was sticky), and also indirectly (it suggests general maintenance issues with the hotel).
- And maintenance was indeed an issue. A couple of days in, we got a call from the front desk stating that water from our shower was dripping into the bedroom below us. Nothing wild was happening in/around our shower... just a regular shower caused it to rain below. The person on the phone said that the owners are aware of the problem, but do nothing, so could we put some extra towels down? And so for the rest of our stay our bathroom had a carpet of towels while showering. At least that carpet was clean.
- Which brings me to cleanliness. The cleaning staff didn't actually clean. They made the bed and arranged/changed the towels... but nothing else. The bathroom clearly went uncleaned, the soap dispenser got dangerously low, etc.
- The breakfast was pretty boring and simple. I'd rather have been charged a lower daily rate at the hotel and bought a yogurt at the Tesco Express down the block. Most of the breakfast was carbs (bread, pastries, croissants, cereal, etc.).
- The people at the front desk were mostly unhelpful. One guy seemed great, and everyone else was very reluctant to help with anything that required actual work. Our safe needed to be reset (something that would have taken 30 seconds after looking up the reset code), but over the course of a week it was never reset despite our asking. We asked for a few more hangers since we were missing some, but over the course of a week we never got more despite our asking. Etc.
- The room had a No Smoking sign on it, but clearly smelled like smoke.
In sum, my feeling is that if you're staying just one or two nights, the hotel will likely be fine for you. Beyond that, the issues above start to wear on you. I'm not sure I'd have wanted to pay much more to be in another hotel (again, we booked this one for price and location), but I'd certainly consider it.
- Official Description (provided by the hotel):
- We are centrally located and thanks to our close proximity to Baker Street Underground Station guests staying at the Americana have easy access to London's business district as well as its many tourist attractions, shops and theatres. The Americana Hotel has a friendly welcoming atmosphere and our staff is available 24 hours per day to take care of your detailed requirements and maintain a safe environment during your stay. ... more less
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- Also Known As:
- Americana Hotel London