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“Truly bad”
Review of Commodore Hotel

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Commodore Hotel
Ranked #891 of 1,076 Hotels in London
Reviewed 19 August 2014

Rooms tiny. Service very awkward and unfriendly. Wifi didn't work for full day. Booking a hotel with wifi was critical for me, and yet this hotel seems to have no access to support staff to make sure that what is promised is available. When asked, no offer of refund or compensation was available. Told to "Ask in morning". Will do, but an important Skype call missed because of this. Wifi down all day apparently. Avoid.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
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    • Service
2  Thank Boblir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 August 2014

My company gave me this hotel for 3 nights as it was close to Victoria Station.
The hotel est near to Hyde Park in a very posh and clean location. The hotel is clean but the style is quite old, no modern at all and kind of "too much british". Rooms are very small and old decorated and the bathroom is smaller but modern.
I was on first floor and you can hardly sleep as you can hear all the noises from kids next door.
I didn't eat in the hotel. The lift takes ages to come.
Good information to know: some rooms (4th and 5th floor) are in a next building, so you need to take lift till 6th floor, then cross 2 doors, go down the stairs till 4th floor, then go up and down again. It was quite a nightmare for one of my colleague as she has a knee problem. She asked to change room and the reception managed to give her a better located room.
I would not go back to this hotel if i need to choose myself. Rooms and corridors are small and sometimes I felt I was in a horror manor.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
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3  Thank feendia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

The Commodore hotel is very old. The most disrupting is the noise in some of the rooms. We had a room just in front of the old lift machinery, very noisy. Then we were proposed a room in the basement, just in front of a compressor, you can imagine the noise. We could even hear the tube underneath, very distinctively.Through the windows, we had a view on a range of rotten engines and pipes ! The carpet and the wall paper are covered with stains. The bathroom is very tiny and the water in the sink falls directly into a large hole, no drain. The door handle in the bathroom was broken. I would recommend to avoid this hotel, and we still wonder why it is a 4 stars one. The staff is very helpful though, the location near Kensington gardens, and Notting Hill is very enjoyable.Not far from Oxford Circus station.

Room Tip: Avoid the rooms called L9, L10 etc in the basement, and be careful about the ones in front of the li...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Corinne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

On the positive side:
* The location is great and near a tube stop and the park.
* The staff are very helpful and welcoming.
* Breakfasts are pretty decent.

On the negative side:
* Rooms are small
* Our room looked out over a water heater and a dumpy little courtyard.
* The carpets in the basement where our room was are filthy.

Room Tip: Be sure to ask for a room in the upper floors. Not the basement.
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
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1  Thank paulcolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

The exterior of this hotel gives a nice initial appearance however upon entering things start to go downhill. The stay in this hotel was the most unpleasant of a 5 week trip to the UK. Our initial allocated room greeted us with ripped and stained carpet, holes in the walls, leaking taps and half finished bathroom repairs. We were then kept up all night from the noise generated by people in rooms above. If you want a goods night’s sleep this is not the hotel to stay in as every footstep from above vibrates the entire floor. It is old, very noisy and in need of major renovations. A request was made for a room change to the upper level to escape the thunderous noise from above. The room change was accommodated however 4 doors away from where we were staying on the same level when guaranteed a move to the top floor that morning. Enter this room to find broken chairs and furniture and more stained carpet similar to a crime scene. The desk staff were of no assistance and answered our concerns with blank looks and no consideration for guest satisfaction. Several requests were made to speak with the manger however he was always unavailable. It was ironic that nearly every day other guests were heard at the front desk expressing their desire for a room change. The only saving grace was an employee by the name of Alex who went out of his way to assist in any way possible. Don’t be fooled by the exterior or the convenient location of this hotel it is a very tired, old and worn building in need of a major renovation and a new management team.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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5  Thank Matthew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Basically, the hotel is in a great location right near the Lancaster Gate Station, and Kensington Garden, with lots of bus routes in close vicinity. It is also a very quiet area with beautiful buildings/mansions and an entrance to Hyde Park about 3 minutes away. We were also about 10 minutes from Queensway Road where you could find almost any type of cuisine you fancied, from Pizza Hut to Moroccan or Chinese. The staff were very friendly although at times a bit nonchalant about our troubles. Breakfast was nothing fancy, comprising mainly of cereal, toast, croissants, cheese, ham etc. and tea, coffee or juice.

As we were 3 guests, the room was a nice size with one big bed and an extra trundle bed added at the bottom for my granddaughter (Room 208). When we arrived at the hotel and tried to use our card to open the door, it would not open. The malfunction turned out to be a fault with the actual door mechanism and could not be fixed immediately. After many promises that this would be taken care of, unfortunately, it was not and we ended up having to go to and from the Reception desk to ask for someone to open our door each time we left the room. They offered to switch us to another room, which was much smaller and would not have been able to facilitate another bed, however, the air conditioning was not working and the room was around 39 degrees!!! As there were no other rooms available, we opted not to move, but had to go through the process of presenting ourselves at Reception and being accompanied by a hotel staff member to open our door each time we left the hotel –very frustrating, especially with a small child. For a €200 a night hotel, more attention should have been given to solving these problems immediately.

We also had problems with our second room (double – room G3) where the evening just before departure, the bathroom flooded with water coming down from the ceiling. This caused the electricity to short circuit and there was no light, air conditioning or facilities available through the night. It was extremely frustrating to have to use the toilet in utter darkness!!

Overall and problems aside, I think that because the area was very nice, the hotel was quaint and cosy and the staff friendly, I believe that if the issues we encountered were dealt with in a quick, more hands on manner, I would recommend this hotel to a friend.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank DILIA2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

The rooms were well small and AC unit doesn't work and is always fixed to 1 temperature. The room was clean and the staff were very friendly who gave us complementary late check out. Location wise it is situated right next to Hyde Park and a stones throw away from Lancaster Gate Underground Station. The TV in the room was small and hidden away in the cupboard which made the viewing angle quite restrictive. Note that the pictures for the rooms are not accurate and can be misleading onto the room you expect and one you get.

Room Tip: Try to get a room on floors 2 and above, ground floor and basement rooms are rubbish
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Harnam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Commodore Hotel

Address: 50 Lancaster Gate | Hyde Park, London W2 3NA, England
Region: United Kingdom > England > London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#402 Luxury Hotel in London
Price Range: £68 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Commodore Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
Townhouse Hotel situated in quiet Victorian Square, just steps from Hyde Park and five minutes by bus to Oxford street and Marble Arch. Paddington station is a walk away. Commodore is renowned for it's tranquil setting, offering a homely and welcoming atmosphere in the bustling city. Originally, three Victorian Town houses, Commodore is unique in its combination of styles with traditional Victorian romantic elegance coupled with modern interior design. Its quirky charm and great location see customers returning again and again. There is also a small fitness studio. Room service is available 24 hours. ... more   less 
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Also Known As:
Commodore Hotel London

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