I stayed at the Ambassodors for 3 nights during July although I must compliment the area inwhich this hotel was located, on arrival they encountered a challenge relating to my booking, the way inwhich the front staff handled the challenge was unwelcoming and potrayed a clear picture to me that they were doing me a favour for staying in their hotel. They then charged me more than what was promised on my arrival than what was indicated on their website bearing in mind my room reservation had not changed.
They seem to also be more focused on trying to make additional money from you during your stay and less about good customer experience as I was charged for accessing their wifi for the 3 days which most hotels offer complimentary, they also charged me for holding my bag for less the 12 hours, not a great experience.
- Official Description (provided by the hotel):
- Modern hotel with multilingual staff, comfortable rooms situated close to Gloucester Road. Ambassadors Hotel is just a 5-minute walk from Earl’s Court Underground Station, and Harrods is a 20-minute walk. Hyde Park and the Royal Albert Hall are just a 15-minute walk away. ... more less
- Reservation Options:
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- Also Known As:
- Ambassadors Hotel London