Overall experience positive but a few issues that should be mentioned, one being the front desk:
-Nadine: front desk lady that did our checkin was friendly as a prison guard, which should be really her next job. I made the reservation two weeks prior. She had to scramble to find two rooms with twin beds. We checked in at 5:00 pm. I guess that they could be a little better organized. She did not like my comment and got frumpy when I made the remark that the rooms should have been ready; it is not that we checked in at 11:00 am. We made the reservation for two premium rooms, one with view and the other one on the back of the hotel. The one with the view was very small and with a shower (no bath) and the view was none as there was a tree blocking the view; they should specify view from November until March when the leaves are down. The room in the back was with a view on a/c units but of a larger size with a bath tub. Both rooms however were well equipped and modern with free internet service. What was 5 stars in this hotel was the floor staff. The rooms were clean, the staff coming on a regular basis to change towels and they were all very nice. Breakfast was average; nothing to write about and I would not qualify it as a 5 star breakfast. In conclusion, it could be a great hotel if they had picked a couple of nice staff at the front desk (major faux pas as the first impression is always the most important) and if they were improving their breakfast. I did not have dinner or lunch so I won't be able to judge the restaurant. The lobby and the sitting area are pleasants and nicely decorated. The value was ok for London which is one of the most expensive city in the world.
- Official Description (provided by the hotel):
- This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more less
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- Also Known As:
- The Royal Horseguards Hotel London
- Royal Horseguards London