Arrived at the the hotel in a bad mood for reasons not relevant to the review.So the sight of 8 people at reception presumably waiting to check in did not help the situation.However it turns out they were waiting for housekeeping to sort out their rooms and rather than take a seat in the fantastic lobby they just decided to camp at the reception desk.
I had requested an early check in of 2pm and I guess the room was ready for then as it was ready at approx 2.40 pm when I arrived.
Check in was dealt with very professionally and politely. I explained to the gentleman checking me in that my wife was meeting me later. He very kindly offered to keep a room key card for her when she arrived.
I then proceeded to go to the room on the 6th floor. I took the lift and my heart sank.It was filthy with stains all up the sides and I thought to myself where on earth have I come.I then realised that like an idiot I had somehow taken the service lift and not the residents lift!
Anyway the room. Wow. Fantastic. Terrific view over the river just opposite the London Eye.The room was spotlessly clean and bathroom, as you would expect, stacked with goodies that people like me tend to forget.Razor, toothbrush etc.
The bed was amazing very comfortable and particularly large.
The Breakfast the following morning was excellent if you like a good traditional english however my wife who prefers fresh home cooked breads and pastries and a wide range of yoghurt and cereals was a little dissapointed.
Only niggle we can honestly say we had was that we were not offered any toast.What all that was about I have no idea. We found it most odd.We may well have declined but it would have been nice to be asked. So sorry, young serving person, you have prevented us giving the hotel an excellent rating.
Would definately come back though and would not hesitate in recommending to others.
Unfortunately as the stay was brief we are unable to comment on the restaurant or the helpfullness of the concierge etc.
- Official Description (provided by the hotel):
- This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more less
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- Also Known As:
- The Royal Horseguards Hotel London
- Royal Horseguards London