Having really looked forward to our 3 night stay at this hotel and having booked and paid for it several weeks ago ,and upgraded to an executive double room we were very disappointed when shown to the room.The room was well appointed but it was an inside room and the windows faced a brick wall a few feet away .As we were on the first floor this afforded us no natural light at all into the room.You could not tell whether it was day or night and you needed the room lights on at all time as it was just like being in a black hole .This made it feel claustrophobic,dreary,and depressing .Not a great start to our holiday.
Having asked if we could change rooms being prepared to either upgrade again or even downgrade so that we could have a room with natural light ,we were informed this was not possible as they had no other rooms available .Really !!!! hard to believe they could not have done something .We were told that if we wanted a room with natural light we should have made a special request when booking .Really !!!! one normally would expect an executive room to have some natural light .We have travelled extensively all over the world staying in 5star hotels and never have had to make a request for a room with natural light before .We were also asked did we intend spending much time in the room !!
On our second day we got talking to Mitch one of the young managers who asked if we were enjoying our stay .We told him about our room and he said he would see what he could do .He was charming but was unable to resolve the issue although he did treat us to a glass of champagne as a gesture of goodwill.
We got the feeling that having booked early. Paid ahead of time that the attitude was that it did not matter where they put us ,they had already had our money .Also annoying to later find out that we could have waited till nearer the time and got a better deal on the price of our room.
All very unfortunate as we were actually there in part to investigate the hotel with a view to using it next year for a group of friends for a reunion .Afraid it looks like we shall now have to look elsewhere .
Don't believe all the rooms are like those posted on their website .
Having said all this the hotel is in a very good position for sightseeing .The staff were all very pleasant .Breakfast was good.
So in conclusion if you don't mind 1)being fobbed off 2) sleeping in a room the equivalent to an inside cabin on a ship (something we would never chose ) then room 116 is the room for you our rating for the hotel would have been 5 if the room issue had been resolved.
- Official Description (provided by the hotel):
- This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more less
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- Also Known As:
- The Royal Horseguards Hotel London
- Royal Horseguards London