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“Fantastic hotel, fab location, would definitely stay there again”

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The Royal Horseguards
Ranked #103 of 1,063 Hotels in London
Certificate of Excellence
Wales
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic hotel, fab location, would definitely stay there again”
Reviewed 30 March 2009

Just returned from a weekend in London. Booked using special offer. Hotel was fantastic. Location was outstanding only needing to use tube to get to and from Paddington. Trafalger Square, Covent Garden, Leicester Square and West End all within easy walking distance.

Only had breakfast at the hotel however this was excellent, catering for all tastes and needs. Staff were friendly and helpful. Nothing was too much trouble.

Bedrooms were spacious and extremely clean. No view from our room but this was no problem as room was so comfortable.

Would definitely recommend this hotel and hope to stay there again sometime.

  • Stayed March 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WalesGirlsontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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staffordshire moorlands
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 March 2009

Having read all previous reviews we felt more than happy with hotel choice , even more so after actually seeing pictures of it on the internet!
We had booked on a "special package offer" which included B& B and dinner on the first night at a reallly good rate.
However, upon arrival found some mix up and our stay should have been 1 month earlier!! But the reception staff were very good about it and upgraded us!
Our rooms were Awesome, looking out over the Thames and London eye,
Every need catered for, Very good service all around, from reception , to ordering taxis, the bellman just whistles and one appears!! Waiters, every member of staff pleasant and not "stuffy" Evening meal was fabulous, very well cooked and presented.
Breakfasts excellent, can't speak highly enough of everything,
Very clean , sumptious pillows and duvets, everywhere sparkled!
But the very best is the Location!!! its the only time we have visited London and not had to use the underground! Which is a marvelous way to get around but so much nicer just doing t(nearly ) all by foot ( and taxi- sharing x 4) because its all so very near !!
Drinks extremely expensive is the only down side of this hotel

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bwendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
honiton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2009

My husband & I stayed for two nights weekend 20th -22nd Mar using Tesco Vouchers! The hotel is located right by the Embankment Tube Station and there are buses round the corner in Whitehall our room only had a street view there must be river view ones on the front. The standard of the room was excellent and everything worked, lovely welcome tray lots of hot water bath+shower easy to set heating.Breakfast was good plenty of choice nicely spaced tables helpful waitresses nice decor. Overall a really good experience which we hope to repeat when we get some more vouchers!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DONKEY2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julibob
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2009

We booked a standard double room from the hotels website on a Winter Offer of £140 inclusive of breakfast and VAT.

We arrived early, and were told that we had been upgraded to a Royal King room with a river view, and "Wow, what a view!". We were looking right over the River Thames at the London Eye!!! What we expected to be a king sized bed, turned out to be 6ft wide. Beautiful decor, spotlessly clean, light and spacious.

The staff were kind and courteous, and the breakfast was lovely with the waitresses making sure you always had a full cup of coffee or tea.

We did not have an evening meal in the restaurant, but vegetarians are very well catered for on the menu.

A stones throw from Embankment Tube station, and Charing Cross.

We had a wonderful weekend, and would definately use the hotel again.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank julibob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mayo
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 March 2009

the hotel is ideally located for touring around london. its only a 2 min walk from Trafalgar square and 100 yards from Embankment tube station. hotel is very clean, excellent staff but our room wasn't the best; the bed was like a rock and our window looked into a central type tunnel so there was no natural light or a view from the room. the bed was only a double also. some excellent features in the room though besides like a iPod player, LCD and a bathroom telly which is lovely for when you are having a bath. we didn't eat in the restaurant but had breakfast on 2 mornings in our room which was very good; couldn't knock the breakfast.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HusbandOfTheBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westlake Village, California
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 March 2009

As the Royal Horseguards Hotel has re-opened after a massive, £16 million renovation, I thought a detailed review of our six-night stay last week may be of value.

The £16 million was well spent and upgrades are evident everywhere you go. Each room, each door, each handrail has been painstakingly replaced, repaired or renovated. The result is a hotel that provides you with modern amenities, virtually new furniture and a location to die for. It certainly is a great value.

But, make no mistake about it. The Royal Horseguards is a business hotel. Located a few blocks from Parliament and key ministries, the primary clientele are persons doing business with the British government or surrounding embassies. Therefore, the hotel staff is appropriately professional, occasionally to the point of indifference, (but more about that later).

We stayed in a 5th floor executive king room overlooking the Thames (unless you are on the top two floors, your view will be partially blocked by trees). The room was quite beautiful and quite spacious - easily fits three (we had a rollaway for our daughter). Wonderful linens on the king size bed and GIGANTIC towels for the tub.

Of special delight are TWO reclining chairs that allowed us to relax our feet after a day of cobble-stoning it. In addition to two desks - one in the spacious entrance way, there are two double closets, free Internet, a French press coffee maker with all the supplies replenished each day, flat screen t.v., iPod plug in and many, many other “extras.” As I said, it really is a value.

The one major drawback of the room is that that although the riverfront rooms have two sets of French doors - none of the doors can be opened and there are no windows! According to our bellman, the terrace of this 125-year-old structure is so unstable that the government authorities forbid guests to walk out. That is perfectly understandable, but if so, why install french doors? Why not widows that let in even a bit of fresh air? Perhaps they will reinforce the terrace in the near future.

There were some other quirks. The delicious bathtub (separate from the shower) has a good sized television set above it. However, as the selection of channels in the hotel is minimal - catering to the business traveler, you will probably end up watching nothing but news or news/talk during your bath. The lights are also a bit quirky - you must refer to the instructional diagram several times before their sequence become familiar. (If you plan on coming in late from a pub crawl, I suggest you leave them on before departing, otherwise, it may be an eventful evening stubbing your toes in the dark).

The buffet breakfast each morning (included in our room rate) was first rate. Plenty of choices including fresh fruit, juices, freshly baked pastries, eggs, sausage, cereal, potatoes and more. On weekends, they serve until 11:00 AM, so you can eat enough to hold you until dinner with just a pint for lunch. We enjoyed a light dinner our first evening which was quite nice and reasonably priced.

There are plenty of sitting areas throughout the ground floor of the hotel - large comfy chairs make it ideal to sit and quietly plan your day or just relax and read. A small gas fireplace in the lobby is surrounded by a couch and chairs.

As has been mentioned in the previous reviews, the highlight of the Royal Horseguards is the location. It truly is perfect for a tourist. A ten-minute walk gets you to Covent Garden, the Strand, Trafalgar Square, Big Ben, Parliament and Westminster Abbey. The hotel, is literally around the corner from the Embankment Tube stop where trains takes you anywhere in central London in 15 minutes. Cabs are not plentiful at the hotel entrance, so if you do require one at a specific time, advance notice to the doorman is strongly recommended.

Finally, about the staff. Frankly, the service is uneven and that is my only complaint. Check in was efficient, but not the least bit gracious or welcoming. Breakfast service staff, however, were universally efficient, gracious and welcoming. And the breakfast hostess who managed the large, busy buffet breakfast dining rooms was a true delight - greeting each guest personally and warmly.

Ben, the doorman remembered our names the first day, and could not do enough for us. When Ben was not around, his replacement chatted with colleagues, failing to open the door even though we had packages.

Our bellman upon arrival was delightful and helpful. Our bellman upon departure looked throughly inconvenienced.

The rooms were serviced promptly, but each day, the empty drink glasses from pub downstairs were left in the room. Despite our request, no newspaper was ever delivered to the room.

The head concierge could not be bothered at all. I guess unless you are an MP, or dignitary, he sees no purpose in assisting you. His colleague, however, made a special effort to get my wife and daughter a BBC tour and recommended an outstanding Thai restaurant near our theatre.

There are many other examples, but as you can see, the service was consistently inconsistent. Nothing egregious, but definitely room for improvement.

In summary, by staying at the Royal Horseguards, you are enjoying a brand-new property within an historic building. It's not the Dorchester, but the value is probably as good as you will receive in London at this time. The breakfast will keep you fortified and the bar is intimate and warm. If you can ignore the inconsistency within the hotel staff, you can look forward to a great stay at the Royal Horseguard.

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ferbdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southport
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 March 2009

I and the wife stayed here for one night on the 15th March 2009. Simply the location is fantastic you are 5 minutes from the major attactions like Big Ben, The Houses of Parliament, and Downing Street.
The Hotel sits opposite the London Eye so i would suggust a room at the front of the hotel as the views are impressive.
The hotel itself is great the rooms are spacious and fairly new as a i believe the hotel has recently undergone a massive refurb.
We enjoyed it that much that we have already booked to stay again in July 09

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BPASouthport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Horseguards

Property: The Royal Horseguards
Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#91 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London

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