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“Vastly Improved Since Last Visit in '07”

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The Royal Horseguards
Ranked #113 of 1,068 Hotels in London
Certificate of Excellence
Arlington, Virginia
Level 6 Contributor
146 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Vastly Improved Since Last Visit in '07”
Reviewed 7 September 2009

My husband and I have stayed at The Royal Horseguards on a number of occasions during the past 10 years. When we first encountered it in the late '90s, it was sorely in need of upgrading and repair. During our most recent visit, we noted that the hotel is under new management and perhaps the nicest place we've stayed in central London. The Royal Horseguards now boasts a full range of modern amenities to include air-conditioned rooms (all rooms are now non-smoking), flat screen TVs in both room and bathroom, WiFi and newly refurbished appointments throughout. Under the previous proprietorship the service and attitude of the hotel staff left a lot to be desired, but the change in management appears to have done wonders for the quality of the establishment and the level of service. Our room overlooked the Thames and the London Eye as requested by email (although this was not guaranteed). Breakjfast was included and consisted of standard English fare and, while not spectacular, was more than adequate for the business traveler. (The staff was gracious enough to allow us to conduct small business meetings during breakfast.) The location has always been excellent for travelers doing business with the UK government, as well as for tourists. Based upon this experience, we will be choosing The Horseguards again for our next trip.

  • Stayed September 2009, travelled on business
    • Value
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    • Service
Helpful?
1 Thank Mai G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Kettering
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2009

Cannot fault this hotel at all, perfect location, clean, attentive and genuinely friendly staff. We stayed for the first night of our honeymoon and can safely say we made a great choice of hotel, on a quite street but right on the action, Trafalgar square two minutes walk away. Perfectly clean and spotless hotel and with a great buffet style breakfast....... you will not be disappointed with this hotel. 10/10

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
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    • Cleanliness
Helpful?
Thank MrCeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
1 review
Reviewed 1 September 2009

My husband and I have traveled to london before but this hotel really made a difference on this trip. We took our 29yr old son and his friend. The accomodations were fantastic. The staff very nice and the location was great. We will definitely stay here again. My son had a junior executive suite with 2 twin beds.It was perfect!!! We travel quite a bit and I know a great hotel.....this is one! The view my husband and I had from our suite was beautiful!!!!We were directly looking over The River Thames with London eye across from us.We loved it!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank priddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2009

While the hotel was in a good position and offered excellent accommodation we felt it was more of a 4 star than a 5 star. The bedroom was well fitted but the breakfast was very disappointing and let the place down.
There were paper napkins instead of linen napkins usually found in 5 star hotels, the orange juice was the cheap concentrated variety rather than fresh juice. While the pats of butter looked pretty when tasted - it was clearly low quality butter or some horrible substitute - something not usually found in 5 star establishments.
We also had a cream tea which was well presented. The scones were tasty but the bread was very doughy and again the revolting cheap butter or subsitute. The service for the tea was excellent.
If the Royal Horseguards could sort out the catering and bring it in line with other 5 star establishments I would certainly recommend.
Another warning - Pimms is very expensive in this hotel. Four small glasses of Pimms and we were charged £46. It would have been much cheaper to have purchased a bottle of wine. While I appreciate prices in 5 star hotels are more expensive we could have had 4 cocktails for this price. A glass of Pimms (twice the size) was only £3.50 in the pub a few yards away.

  • Stayed August 2009, travelled on business
    • Value
    • Location
    • Rooms
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Helpful?
Thank worriedowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fareham, United Kingdom
Level 6 Contributor
257 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 21 August 2009

The rooms are fabulous, very clean, up to date, decorated impeccably. Nice touches to the room such as very good baths and showers. TV in bath. We had good view of Thames too which was lovely.

  • Stayed July 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill_Fareham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 6 Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 18 August 2009

My husband and I spent 9 nights at the Royal Horseguards - July 2009. We were extremely happy with our choice. The location was great - we could walk to all of the major tourist sites and the Tube Station was only a block away. Check-in was quick and easy. The room was very spacious and we loved the large windows. The bathroom was updated with a both a towel rack warmer and also a heated bathroom floor. There was a "rain shower" type showerhead and a TV screen in the shower as well (loved the bathroom!) We had a king size bed with a nice soft comforter and plenty of pillows - no problems sleeping whatsoever.

We had breakfast included in our "package" which was a buffet breakfast each morning that included eggs, toast, coffee, sausage, bacon, fruit, cereals, pastries, coffee, tea, juice...something for everyone.

We would definitely stay here again! Only reason I didn't give it 5 stars was that we had asked for 2 wake-up calls during our stay. The first one was automated and we were able to request it through the phone ourselves. The second wake-up call was for our last morning (crucial that you check out in time to catch your flight) and this time when we called to order one someone from the front desk took our request. Luckily, we were awake anyway before the wake-up call because....we never received one that morning. But "stuff" happens and I wouldn't let it keep me from staying there again!

Staff was also very nice! We hope to be back again soon - had a great time in London enjoying the sights!

  • Stayed July 2009, travelled as a couple
    • Value
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Helpful?
4 Thank ArubaAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Realtions Manager at The Royal Horseguards, responded to this review, 23 August 2009
Thank you for your comments on the TripAdvisor website subsequent to your stay with us at the Royal Horseguards Hotel.

We have taken on board your constructive feedback and apologise for the not received wake-up calls. We are however, very delighted to note the positive aspects of your stay. We are looking forward to welcoming you back at the hotel.

Customer feedback is a valuable source for future improvements of our service standards. We would like to thank for taking the time to add your comments on the TripAdvisor homepage.

Thank you,

Guest Relations
The Royal Horseguards Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 August 2009

What a great find!
I am generally a fussy traveller and usually reside at the Four Seasons or County Hall however we were entertaining friends and I decided to book somewhere different.
The hotel rooms are spacious and light- usually in central london "airy" rooms don't come with the territory. Modern yet with such wonderful architectural features- the view over the london rooftops on the 9th floor was impressive.
They have completed the renovation here to an exceptional standard and I felt privalaged to be staying here.
Drinks were expensive- £40 for a round with 4 people, the bar, lobby and resturant atmosphere aren't anything to write home about but as we were mainly using the hotel to sleep in, it was perfect. The rooms are really quite something- a standard room had a TV over the bathtub- not something I would usually approve of but when in rome...
The toiletries provided were Elmis and plentiful.
Overall decor and staff service is excellent and they seem well trained.
Great location- I couldn't fault it.

I am definately staying here at my next opportunity; we almost want to keep it a secret so the rates stay low. An excellent find and will be recommending this to all.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovetotravelal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, 18 August 2009
Thank yo for your positive feedback subsequent to your recent stay at the Royal Horseguards Hotel.

We were most delighted to hear that you have enjoyed your stay with us and we are looking forward ro welcoming you back in the near future.

Customer feedback is a valuable source for future improvements of our service standards. We would like to thank you for taking the time to add your comments on the TripAdvisor homepage.

Thank you,

Guest Relations Manager
The Royal Horseguards Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Horseguards

Property: The Royal Horseguards
Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#98 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London

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