We stayed at this hotel after reading many positive reviews. I chose a Premium Club King which is supposed to have a "splendid view of the Thames and London Eye". The first room shown was completely grown in by the foliage on the trees and was very dark. As was the second room. We were finally allocated a room on the 6th floor which had what I can only call a partial view through a gap in the foliage to the river and London Eye. Our final room was bright and airy and had the added bonus of a lovely big window in the bathroom. The room amenities were very nice but we both felt the bed was a bit on the firm side and we were glad to move on after six nights.
The service we experienced on check in was strange and disconnected with no apology for the fact that the promised view was not forthcoming.
Our room rate also included canapes in the room every evening. They were a no show on the first evening and I had to call and ask for them on the second night. After checking we were informed by room service we were indeed entitled to canapes and they arrived with a complimentary bottle of wine. A nice gesture, check in staff take note. They were also delicious and were served every evening thereafter promptly at my appointed time!
The breakfast was only adequate. We didn't try the restaurant at night as the breakfast was so ordinary.
Overall the hotel is lovely, modern, clean, wonderful bathrooms beautifully maintained but the service at reception was very odd and unnecessarily frosty especially after a 23 hour flight!
- Official Description (provided by the hotel):
- This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more less
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- Also Known As:
- The Royal Horseguards Hotel London
- Royal Horseguards London