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The Royal Horseguards
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Reviews (4,998)
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3,344
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4,210 - 4,215 of 4,998 reviews
Reviewed 20 December 2009

Fabulous accommodation, fabulous staff, fabulous dining, fabulous location! Accommodation in London doesn't get any better than the Horseguards. Staying here while in London is money well spent!

  • Stayed: December 2009, travelled as a couple
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1  Thank JKGHfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 5 January 2010

Thank you for your feedback on the trip advisor website subsequent to your stay at the Royal Horseguards Hotel.

Customer feedback is a valuable resource for future improvements in our service standards.

We are Delighted to hear that you enjoyed your stay with us

We are looking forward to welcoming you back to the Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2009

stayed here for my 40th birthday ,lovely hotel,couldn't have been in a better location,don't know what all the fuss about the double beds is about,big enough for us!!!!
service and staff great,would love to come again.

  • Stayed: December 2009, travelled as a couple
    • Value
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1  Thank laineywrobel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest relations Manager at The Royal Horseguards, responded to this reviewResponded 5 January 2010

Thank you for your feedback on the trip advisor website subsequent to your stay at the Royal Horseguards Hotel.

we are pleased to hear that you enjoyed your stay with us.

Customer feedback is a valuable resource for future improvements in our service standards.

We are looking forward to welcoming you back to the Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2009

We chose this particular hotel as we sought quality and the right location. We were not disappointed.

We were warmly welcomed and delighted to be told that our room had been upgraded to an executive room. Even although we had a room facing the inside of the building our room met all our requirments. It was large, tastefully furnished with good facilties, including a flat screen TV at the end of the bath.

The location is ideal for exploring central London and within walking distance of many theatres but the hotel itself is away from the buzz and noise of traffic.

My only disappointment was breakfast on Sunday morning. Since the hotel was full the restaurant struggled to cope with the numbers. In hindsight, room service breakfast would have been a better option.

We often travel to London to see a show or do some shopping. Overall this is probably the best hotel we have used in these trips and I would not hesitate to recommend it.

  • Stayed: December 2009, travelled as a couple
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1  Thank ianjacraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 4 January 2010

Thank you for your positive feedbackon the tripadvisor web site.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We have taken onboard your constructive comments regarding Sunday morning Breakfast. we are however very delighted to note the positive aspects of your stay.

We are looking forward to welcoming you back to the hotel again

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Reviewed 3 December 2009

Stayed here several times before, but unfortunately wont be coming back. Booked hotel 6 weeks ago for standard double room. Clean and well sited hotel,but never encounterest this before.......... the problem is that their standard double beds are 4 foot wide, not the usual minimum 4 foot 6 inches. We raised it with the managment and they said that it was a standard double bed, so we thought that we must have imagined it.......we are not big people but after one nights sleep we still didnt believe. So at the risk of being anal we bought a measuring tape and yes it was 4 foot wide...for UK pds 240 per night!...............the standard double bed is 4ft 6inches and I am afraid a 4 foot bed is not comfortable for two...
Realised that previously we have stayed in deluxe not standard room and guess what the deluxe are 5 foot beds. the deluxe room another uk pds 40 per nght...In all the years travelling never stayed in a hotel that adverstised double beds but were 4 foot.
Never thought that 6 inches was so critical to a good night sleep!!!
Finally no bath only a shower

  • Stayed: December 2009, travelled as a couple
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2  Thank davidncal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2009

Have been staying here for 12 years and love the hotel. Great rooms and amenities. Excellent English breakfast with many choices. Location is near the tube, restaurants, theater and many of the interesting sights to see. Very friendly atmosphere. would recommend for all ages.

  • Stayed: November 2009, travelled as a couple
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1  Thank midnight1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest relations Manager at The Royal Horseguards, responded to this reviewResponded 4 December 2009

Thank you for your positive feedback on the tripadvisor web site.

we are delighted to hear that you enjoyed you visit with us once again.

Customer feed back i a valuable resource to us which enables us to maintain our customer service standards.

we are looking forward to welcoming you back at The Royal Horseguards in the near future.

Thank you

Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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