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“Stayed overnight for wedding - Fantastic Venue/Hotel in great location”

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The Royal Horseguards
Ranked #114 of 1,068 Hotels in London
Certificate of Excellence
Taunton, United Kingdom
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Stayed overnight for wedding - Fantastic Venue/Hotel in great location”
Reviewed 29 December 2009

Great hotel with stunning river views, great service, very comfortable.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edelinick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, 4 January 2010
Thank you for your positive feedback on the tripadvisor web site.

we are very delighted to note the positive aspects of your stay.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We are looking forward to welcoming you back to the hotel again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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UK
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 December 2009

Spent four days here. River view rooms are river view in the winter but not really in the summer due to the number of trees. Expensive, but you get what you pay for in my opinion. There were problems upon our arrival, but they were thoughtfully and professionally dealt with. Would I stay again? In a heartbeat.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteevUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, 4 January 2010
Thank you for your positive feedbackon the tripadvisor web site.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We have taken onboard your constructive comments . we are however very delighted to note the positive aspects of your stay.

We are looking forward to welcoming you back to the hotel again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 December 2009

We had a lovely view of the London Eye from our room. Good sized room, underfloor heating in the bath room, ipod connection, TV over bath, all the amenities you can think of... a superb hotel in London. Will definitely stay again.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hoteltime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, 5 January 2010
Thank you for your positive comments on the Trip Advisor website Subsequent to your stay in The Royal Horseguards Hotel

We are delighted to hear that you enjoyed your stay at the hotel

Customer feedback is a Valuable resource for future improvements in our service standards.

We look forward to welcoming you back to The Royal Horseguards Hotel once again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wokingham
Level 5 Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 December 2009

Booked with Tesco vouchers but let down on the booking from them to the hotel,when asking for help from the staff,it just went fron bad to worse,poor room and noisy as a disco down in the Liberal club till 1am,thank goodness London has more to offer than the hotel.
First time and last time of staying here!!!.

  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bob9191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, 5 January 2010
Thank you for your comments on the Trip Advisor website Subsequent to your stay in 2009.

Customer feedback is a Valuable resource for future improvements in our service standards.

If you would like to contact our Guest Relations manager on 0207 839 3400 or email on Matthias.kussner@guoman.co.uk to discuss your comments.

We look forward to welcoming you back to The Royal Horseguards Hotel once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hfx
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 December 2009

Fabulous accommodation, fabulous staff, fabulous dining, fabulous location! Accommodation in London doesn't get any better than the Horseguards. Staying here while in London is money well spent!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JKGHfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, 5 January 2010
Thank you for your feedback on the trip advisor website subsequent to your stay at the Royal Horseguards Hotel.

Customer feedback is a valuable resource for future improvements in our service standards.

We are Delighted to hear that you enjoyed your stay with us

We are looking forward to welcoming you back to the Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wiltshire
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 December 2009

stayed here for my 40th birthday ,lovely hotel,couldn't have been in a better location,don't know what all the fuss about the double beds is about,big enough for us!!!!
service and staff great,would love to come again.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laineywrobel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest relations Manager at The Royal Horseguards, responded to this review, 5 January 2010
Thank you for your feedback on the trip advisor website subsequent to your stay at the Royal Horseguards Hotel.

we are pleased to hear that you enjoyed your stay with us.

Customer feedback is a valuable resource for future improvements in our service standards.

We are looking forward to welcoming you back to the Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loughborough, United Kingdom
Level 5 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 December 2009

We chose this particular hotel as we sought quality and the right location. We were not disappointed.

We were warmly welcomed and delighted to be told that our room had been upgraded to an executive room. Even although we had a room facing the inside of the building our room met all our requirments. It was large, tastefully furnished with good facilties, including a flat screen TV at the end of the bath.

The location is ideal for exploring central London and within walking distance of many theatres but the hotel itself is away from the buzz and noise of traffic.

My only disappointment was breakfast on Sunday morning. Since the hotel was full the restaurant struggled to cope with the numbers. In hindsight, room service breakfast would have been a better option.

We often travel to London to see a show or do some shopping. Overall this is probably the best hotel we have used in these trips and I would not hesitate to recommend it.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ianjacraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this review, 4 January 2010
Thank you for your positive feedbackon the tripadvisor web site.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We have taken onboard your constructive comments regarding Sunday morning Breakfast. we are however very delighted to note the positive aspects of your stay.

We are looking forward to welcoming you back to the hotel again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Horseguards

Property: The Royal Horseguards
Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#99 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London

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