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“Perfect place for New Year's Eve fireworks”

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The Royal Horseguards
Ranked #120 of 1,078 Hotels in London
Certificate of Excellence
Reviewed 8 January 2010

I just stayed at the Royal Horseguards over the New Year's holiday. The exterior of the hotel is breathtaking and the location is perfect. It is 2 blocks from Trafalgar Square, right down the street from Big Ben and Parliament, and across the river from the London Eye. It would be worth it to stay on New Year's Eve just for viewing the fireworks. The room was nice, clean and large by European standards. I loved the heated bathroom floor and heated towel bar. The breakfast was plentiful and tasty. I only had two complaints. One is that there was no top sheet or blankets on the bed. There is just a duvet. The cover was changed daily, but it was very warm and there were no other covers. Secondly, some staff were not as helpful as they could have been. For example, the bellman didn't explain anything about the operation of the lights. It took awhile to figure them out. We called down to ask how to control the volume on the TV in the bathroom, were told there was NO sound. Just before we left, we figured it out. Also we had no hot water - barely warm enough for a shower - for the last three days of our visit. I reported it twice, but was just told each time that they would report it. Also, the computer in the business center didn't work well at all. All that said, I wouldn't hesitate to stay here again.

  • Stayed: December 2009, travelled on business
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Thank tnpatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 7 February 2010

Thank you for your feedback on the tripadvisor web site subsequent to your recent stay at the Royal Horseguards Hotel.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We are very delighted to note the positive aspects of your stay and take on board your constructive feedback reagrding our service culture.

We are looking forward to welcoming you back to the hotel again.

Thank you,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,042 - 4,048 of 4,820 reviews

Reviewed 6 January 2010

The hotel is beautiful with very welcoming staff. The room was lovely even though it was a room without a view; perfect for a trip to London. Exceptionally clean with a comfortable bed with all of the amenities you would need for an over night stay. Very quiet and relaxing atmosphere. Location is fantastic in the heart of london and Westminster is so beautiful at night. Only quibble was on checkout, we had paid for our room already but were then told we had to pay £3.13 for VAT rise. Perhaps they could have let us off?

Overall a lovely hotel and we will return!

  • Stayed: January 2010, travelled as a couple
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1  Thank KTUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 7 February 2010

Thank you for your feedback on the Tripadvisor web site subsequent to your recent stay at the Royal Horseguards Hotel.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We are very delighted to note the positive aspects of your stay and take on board your constructive feedback.

We are looking forward to welcoming you back to the hotel again.

Thank you,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2010

The service was absolutely fantastic and it's worth highlighting the excellent care & attention we received from Dena Parker, Guest Relations Manager. We were given a truly lovely room which overlooked the gardens and Thames river, so lovely in fact that we almost preferred to spend the weekend in the room rather than going out to meet our daughter! The hotel ambiance was leisurely but very professionally orchestrated and the geographical location perfect

  • Stayed: June 2009, travelled as a couple
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Thank Ela2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 4 January 2010

Thank you for your positive feedback on the tripadvisor web site.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

we are very delighted to note all the positive aspects of your stay and are pleased that you like our new rooms.

We are looking forward to welcoming you back to the hotel again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2009

We loved the central location of the hotel- you could walk every where on the West End. We hardly used the tube on our stay. That's wonderful because so much time is wasted on transport if you live outside the city centre.

We checked in on a Friday and was given a standard room on the 5th floor. Room was on the small side, but comfy and no view at all. This however was not the problem. The issue we encountered was after coming home late at night following a West End show we could hear a party going on in a part of the building which apparently does not belong to the hotel.
The noise was so loud it was impossible to sleep. We complained to the night manager, Michael, and was given free minibar and a new room the next day. This however did not help us the night in question. Apparently the hotel was full and Michael said he could not move us. Actually, I beleive him on that. He seemed like a nice guy.

The next day we were given room no 607- an executive room. Very much better than the one on the 5th floor. No view, but the room was wonderful.

In a 5 star hotel such as this I do expect a quiet nights sleep without being bothered by music from party venues. That's my main complaint about the place. We'd go back, but only if given a room on the 6th floor or above!

The breakfast is wonderful, newspapers are complimentary and the staff is very polite.
I recommend it, just make sure you are on the right floors!

  • Stayed: November 2009, travelled as a couple
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1  Thank norwegian-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 5 January 2010

Thank you for your comments on the Trip Advisor website Subsequent to your stay in 2009.

Customer feedback is a Valuable resource for future improvements in our service standards.

If you would like to contact our Guest Relations manager on 0207 839 3400 or email on Matthias.kussner@guoman.co.uk to discuss your comments.

We look forward to welcoming you back to The Royal Horseguards Hotel once again

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Reviewed 29 December 2009

I travelled with my mother for her 80th birthday - we sadly only stayed one night however we had a lovely stay. The room was upgraded (unsure if this was kindness or because they couldn't find our booking!!) to a river view and this was wonderful. There were all sorts of interesting things in the room - the light system, dressing table to name but a few, however the weather was cold and we would have liked a little more warmth! We were told that it was a "green" hotel so maximum was 26 degrees which sounds lovely but the draught from the windows (the problem with a river view). This was not helped by the non functioning underfloor heater and towel rail in the bathroom - didn't encourage showering!! It was reported however we were told it was a fault which couldn't be fixed - we were offered a room change - but at 11pm it didn't seem worth it.
Apologies were profuse - but that didn't make the room warmer! Hey ho - it still was a lovely hotel, excellent service and we would definitely go again....superbly placed for the attractions too. The breakfast was good although not really sure if it was value for money - wouldn't have wanted to walk the streets for an alternative though. We used the hotel lounge for a lunch and coffee etc which was very nice and not bad value either - great service. We didn't use the hotel restaurant for the evening as we went out - as you do!!

  • Stayed: December 2009
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1  Thank CathyBSouthendonSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2009

Great hotel with stunning river views, great service, very comfortable.

  • Stayed: December 2009, travelled as a couple
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Thank edelinick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 4 January 2010

Thank you for your positive feedback on the tripadvisor web site.

we are very delighted to note the positive aspects of your stay.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We are looking forward to welcoming you back to the hotel again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2009

Spent four days here. River view rooms are river view in the winter but not really in the summer due to the number of trees. Expensive, but you get what you pay for in my opinion. There were problems upon our arrival, but they were thoughtfully and professionally dealt with. Would I stay again? In a heartbeat.

  • Stayed: July 2009, travelled as a couple
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Thank SteevUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 4 January 2010

Thank you for your positive feedbackon the tripadvisor web site.

Customer feed back is a valuable resource to us and it enables us to maintain our customer service standards.

We have taken onboard your constructive comments . we are however very delighted to note the positive aspects of your stay.

We are looking forward to welcoming you back to the hotel again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#103 Luxury Hotel in London
Price Range: £163 - £353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London

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