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“noisy neighbours”

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The Royal Horseguards
Ranked #115 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 3 March 2010

a one night stay to celebrate my wifes 50 birthday
A great location for west end,covent garden
hotel was clean impressive in check in , lobby , bars etc room small ,4th flr view will have no view when leaves on trees
woke up by next door at 3.30 had to bang on wall to stop singing
manager most apologetic at check out

  • Stayed: February 2010, travelled as a couple
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1  Thank xxxxEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 17 March 2010

Thank you for your feedback on the TripAdvisor homepage subsequent to your stay at the Royal Horseguards Hotel.

Once again we would like to apologise for the "noisy neighbours" which you had to experience during your stay with us. As all our guests deserve a relaxing and harmonic stay we agree with you that such noise disturbance is unacceptable. If you experience any noise related issues in the future please contact our Guest Relations Manager on duty, who will happily deal with the situation immediatly on your behalf.

We would be pleased to have you staying with us again in the near future.

Thank you,
Guest Relations

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3,907 - 3,913 of 4,691 reviews

Reviewed 3 March 2010

I was there for work and i have to say,the hotel is good and in a good location.
Reception staff very helpful.
As an hotelier myself i did not like the food and beverage department concerning to service. Service was very poor and i would rate it as a 3 stars hotel kind of service.
However i did notice that there was a dramatic staff shortage at breakfast time and everyone seemed to be running around .
I would say after all,i will think twice to reccomend this hotel to my collegues.

  • Stayed: January 2010, travelled as a couple
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1  Thank boyle2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 17 March 2010

Thank you for placing your comments regarding your recent stay at the Royal Horseguards Hotel on the TripAdvisor homepage.

We are disappointed to hear that our service in the restaurant has failed to impress you this time. Your comments have been forwarded to our Senior Management who are concerned about your observations.
The points will be addressed and will be monitored closely by Senior Management.

Once again, we would like to thank you for taking the time to place your constructive feedback on the TripAdvisor website.

Thank you,
Guest Relations

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Reviewed 1 March 2010

Had a 2 night stay Friday and Saturday at the end of February. Stayed in a Deluxe King with River View. Room was perfect with excellent facilities.

Nothing was too much trouble for any of the staff. We were exceptionally well looked after.

Highly rated - we look forward to returning.

  • Stayed: February 2010, travelled as a couple
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2  Thank Tazza2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 6 March 2010

Thank for taking the time to put your comments on the TripAdvisor website.

We are delighted to hear that you have enjoyed your stay at the Royal Horseguards Hotel. We constantly try to improve our service to maximise our customer satisfactionary.

Once again, thank you for your positive feedback and we are looking forward to welcome you again at the Royal Horseguards Hotel.

Thank you,
Guest Relations

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Reviewed 24 February 2010

Royal Horseguards Hotel is located near many of London's known features. Parliament, Westminster Abby, Big Ben, 10 Downing St., and within walking distance of Trafalgar Square, The British Museum, Tower of London and more.

The Hotel itself is on the Thames River.

Stayed: June 2007, travelled as a couple
2  Thank PatP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 6 March 2010

Thank you for your positive comments on the TripAdvisor website subsequent to your recent stay at the Royal Horseguards.

Thank you for taking the time to share your comments on the TripAdvisor homepage.

We are looking forward to welcoming you back in the future.

Thank you,
Guest Relations

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Reviewed 18 February 2010

Booked this fantastic hotel for myself and partner for a long weekend x Was a beautiful and peaceful hotel and very grande. Service was fantastic until we found out that our shoppin had been taken x we contacted the manager and we was not satisfyed with the out come . The didn.t even compensate us with any complimentary drinks or discount of our stay . Was going to come back in summer but it just dampened our stay .

  • Stayed: January 2010, travelled as a couple
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1  Thank heath37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Hotel Management at The Royal Horseguards, responded to this reviewResponded 1 March 2010

Dear Guest

Thank you for talking the time to write your thoughts on Tripadvisor with regards to your recent stay with us.

Any allegation of this nature is always treated with extreme care and attention - A full Internal investigation was carried out as per Hotel policy with the findings being explained to you in detail.

After our internal investigation the Management were satisfied with the outcome of the alleged incident.

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Reviewed 17 February 2010

Just got back from a quite stressful but amazing journey to London. Having chosen the Royal Horseguards for its perfect location directly at the Thames, near Embankment and close to the Strand and Musical and Museum district.

Due to a recent refurbishment the hotel is now an up to date 5 star hotel in London and offers 21st century equipment combined with old English charme. All members of staff provide excellent service due to high standards from Guoman Hotels and Preferred Association. Doing business in the Hotel Industry myself I appreciate entering the hotel's doors after a long day in London city and feeling welcome.
My room was equipped with latest technology plus the standard amenities you would expect from a deluxe hotel.

Some points worth noting are:

positive
+ central location at the river front
+ 21st century technologie plus old English charme
+ Highest standards of service throughout the hotel
+ good cost/performance ratio for London

negative
- quite small selection at breakfast buffet
- cleanliness of juice glasses and cutlery at breakfast
- heating problem on check in day (but was fixed immediately after notice)
- some English and International TV channels did not work well, also no Pay TV or Movies on demand

To sum up, this hotel is the right place to stay in London for a short vacation or business trip, offering best services and a unique location and panorama view from some of the rooms. A river side room from floor 6 up is worth every Pound!! Have a nice stay...

  • Stayed: February 2010, travelled solo
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1  Thank IliasOdysseia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Hotel Management at The Royal Horseguards, responded to this reviewResponded 18 February 2010

On behalf of The Royal Horseguards Hotel - I would like to thank you for your positive remarks highlighting your recent stay with us and for expressing your comments through Tripadvisor.

Your negative comments will certainly be addressed - Constructive feedback is essential and I am happy to here that we were able to resolve your heating issue immediately.

We certainly look forward to welcoming you back to the Royal Horseguards Hotels the next time you are visiting London on Leisure or Business.

Guest Relations Manager

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Reviewed 31 January 2010

The staff of this hotel is great. They went out of the way to take great care of us; both when we spent a few days in London before our trip to Greece and when we returned for some chill out time before heading back to reality in the US. We'd asked for a great room, as it was the start of my partner's 50th B-Day trip and we wanted a Thames River view. It was a beautiful, large room with a sitting area and 2 arched windows with the river and the London Eye view, spectacular! The bathroom had heated floors, a large jetted soaker tub with chromatherapy (didn't use it) a nice rainhead shower and two pedestal sinks. I would highly recomend this hotel. they treated us to complementary wine, chocolates and their turndown service delivered ice for my bucket!

Stayed: September 2009, travelled as a couple
1  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relation Manager at The Royal Horseguards, responded to this reviewResponded 18 February 2010

Thank you for taking the time to review your recent stay with us at The Royal Horseguards. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team and hope you choose to stay at The Royal Horseguards again.

Guest Realtion Manager

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Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#100 Luxury Hotel in London
Price Range: £198 - £397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London

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