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“Fantastic Hotel”

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The Royal Horseguards
Ranked #115 of 1,073 Hotels in London
Certificate of Excellence
Reviewed 8 March 2010

I was on a business trip to London and wanted to stay near Whitehall -- and was totally charmed by The Royal Horseguards: big, comfortable rooms; superb service; and extremely nice and helpful staff. I particularly appreciated the free wifi and free business center printing. I will be back with the family

  • Stayed: March 2010, travelled on business
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2  Thank RickDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations mmanager at The Royal Horseguards, responded to this reviewResponded 28 March 2010

Thank you for your positive feedback on the TripAdvisor website subsequent to your recent stay at the Royal Horseguards Hotel.

We are delighted to hear that you have enjoyed your stay with and that you were satisfied with the Service you have experienced during your stay with us.

Once again, thank you for taking the time to place your comments on the TripAdvisor homepage. We are looking forward to welcoming you and your family back at the Royal Horseguards Hotel in the near future.

Thank you,
Guest Relations

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Reviews (4,701)
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3,914 - 3,920 of 4,701 reviews

Reviewed 7 March 2010

Our second visit to the Royal Horseguards Hotel. A fantastic building with a perfect (and quiet) location, stunning views of the Embankment,London Eye and river. The room was excellent, spotlessly clean and appeared to have been recently refurbished. The hotel is run with the quiet efficiency that makes a stay so pleasant, things just seem to get done almost unnoticed! All staff we encountered were both pleasant and extremely helpful. Almost intuitively at times! Thankyou to all! Looking forward to returning later in the year. Trying to arrange a New Years Eve stopover for 2011 as the experience/views must be fantastic.

  • Stayed: March 2010, travelled as a couple
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1  Thank SparksFyldeCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations manager at The Royal Horseguards, responded to this reviewResponded 21 March 2010

Thank you for comments on the TripAdvisor website subsequent to your recent stay at the Royal Horseguards Hotel.

We are delighted to hear that you have enjoyed your stay with us and that the service you have experienced has been to your full satisfaction.

We also would like to thank you for your loyalty and we are looking forward to welcoming you back at the Royal Horseguards Hotel in the near future.

Thank you,
Guest Relations

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Reviewed 7 March 2010

Excellent location. The hotel is a London attraction by itself. I had booked a standard double room, breakfast not included, through Booking.com. When we arrived we were shown to room 537 which overlooked the back. It was big and welcoming. We didn't mind not having a view, we value peace and quiet more. However, right outside that room there were the monstrous exterior units of the central air-conditioning system of the hotel. There was a constant nerve-breaking buzzing noise so we immediately asked if we could change room, somewhere away from that noise. The receptionist was very courteous and he moved us to room 560. The room was huge by any standards and gorgeous but it had the exact same problem as the first one although we had explicitly explained that we wanted a room away from the exterior air-conditioning units . We asked to change again and were given room 718. Although this room was small compared to the previous two we were offered, it had an amazing view of the river Thames so we decided to settle in. Sound insulation is not one of the strong points of this hotel. Even though we were high up on the 7th floor, the noise from the street was loud and clear. I consider having a good night sleep as the most important factor when choosing a hotel and I must say that I wasn't satisfied. I expected more for the amount of money that I paid. We were lucky because we stayed there during the days of the british big freeze so traffic was sparse and we didn't suffer from continuous noise, only occasionally.
Staff and service were overall very good but there was a misunderstanding upon check-out. In the beginning, we were charged extra for having had breakfast every day during our stay. When we pointed out that our package hadn't included breakfast and that we hadn't eaten any meals at the hotel, the extra amount was detracted but then the receptionist said that breakfast had been complimentary to amend for the inconvenience of moving to three different rooms. This however, had not been made clear to us so we didn't benefit from the offer. It would have been wonderful to be able to enjoy our breakfast in the hotel instead of going out every morning. Anyway, I still don't understand why we were charged for it in the first place. We were offered free breakfast for the day of our departure but we couldn't take advantage of the offer since our flight left very early in the morning and we wouldn't have time for breakfast at all.

  • Stayed: January 2010, travelled as a couple
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1  Thank eleniaggeliki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 21 March 2010

Thank you for posting your feedback regarding your stay at the Royal Horseguards on the TripAdvisor website.

We have taken on board your constructive feedback and would like to apologise if there was a misunderstanding about the breakfast charges. We hope that overall you have enjoyed your stay with us.

We are looking forward to welcoming you back at the Royal Horseguards Hotel.

Thank you,
Guest Relations

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Reviewed 3 March 2010

a one night stay to celebrate my wifes 50 birthday
A great location for west end,covent garden
hotel was clean impressive in check in , lobby , bars etc room small ,4th flr view will have no view when leaves on trees
woke up by next door at 3.30 had to bang on wall to stop singing
manager most apologetic at check out

  • Stayed: February 2010, travelled as a couple
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1  Thank xxxxEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 17 March 2010

Thank you for your feedback on the TripAdvisor homepage subsequent to your stay at the Royal Horseguards Hotel.

Once again we would like to apologise for the "noisy neighbours" which you had to experience during your stay with us. As all our guests deserve a relaxing and harmonic stay we agree with you that such noise disturbance is unacceptable. If you experience any noise related issues in the future please contact our Guest Relations Manager on duty, who will happily deal with the situation immediatly on your behalf.

We would be pleased to have you staying with us again in the near future.

Thank you,
Guest Relations

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Reviewed 3 March 2010

I was there for work and i have to say,the hotel is good and in a good location.
Reception staff very helpful.
As an hotelier myself i did not like the food and beverage department concerning to service. Service was very poor and i would rate it as a 3 stars hotel kind of service.
However i did notice that there was a dramatic staff shortage at breakfast time and everyone seemed to be running around .
I would say after all,i will think twice to reccomend this hotel to my collegues.

  • Stayed: January 2010, travelled as a couple
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1  Thank boyle2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 17 March 2010

Thank you for placing your comments regarding your recent stay at the Royal Horseguards Hotel on the TripAdvisor homepage.

We are disappointed to hear that our service in the restaurant has failed to impress you this time. Your comments have been forwarded to our Senior Management who are concerned about your observations.
The points will be addressed and will be monitored closely by Senior Management.

Once again, we would like to thank you for taking the time to place your constructive feedback on the TripAdvisor website.

Thank you,
Guest Relations

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Reviewed 1 March 2010

Had a 2 night stay Friday and Saturday at the end of February. Stayed in a Deluxe King with River View. Room was perfect with excellent facilities.

Nothing was too much trouble for any of the staff. We were exceptionally well looked after.

Highly rated - we look forward to returning.

  • Stayed: February 2010, travelled as a couple
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2  Thank Tazza2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 6 March 2010

Thank for taking the time to put your comments on the TripAdvisor website.

We are delighted to hear that you have enjoyed your stay at the Royal Horseguards Hotel. We constantly try to improve our service to maximise our customer satisfactionary.

Once again, thank you for your positive feedback and we are looking forward to welcome you again at the Royal Horseguards Hotel.

Thank you,
Guest Relations

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Reviewed 24 February 2010

Royal Horseguards Hotel is located near many of London's known features. Parliament, Westminster Abby, Big Ben, 10 Downing St., and within walking distance of Trafalgar Square, The British Museum, Tower of London and more.

The Hotel itself is on the Thames River.

Stayed: June 2007, travelled as a couple
2  Thank PatP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLondon, Guest Relations Manager at The Royal Horseguards, responded to this reviewResponded 6 March 2010

Thank you for your positive comments on the TripAdvisor website subsequent to your recent stay at the Royal Horseguards.

Thank you for taking the time to share your comments on the TripAdvisor homepage.

We are looking forward to welcoming you back in the future.

Thank you,
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Horseguards

Address: 2 Whitehall Court, London SW1A 2EJ, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Romantic Hotel in London
#43 Family Hotel in London
#60 Business Hotel in London
#100 Luxury Hotel in London
Price Range: £200 - £398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Horseguards 5*
Number of rooms: 282
Official Description (provided by the hotel):
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, fully refurbished Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites. ... more   less 
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Also Known As:
The Royal Horseguards Hotel London
Royal Horseguards London

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