Disappointing experience. I arrived at 17:00 on a Friday evening and although checkin was from 14:00, there were no rooms available. 2 other people were also waiting at the same time. After explaining I was attending a function starting in 1 hour I was given a room. After 10 minutes in the room I realised from the smell it was a smoking room. I had booked a non smoking room and at no time had I been asked if I would accept a smoking room. I called reception and was told someone would call me back. No one did,so I called again. I spoke to the reception supervisor but no other rooms were available. I had to get ready in this room and leave my luggage so it could be moved when a room was available. Because of the calls, I was an hour late to the function and extremely upset. I could not believe that a hotel of this caliber could get something as basic as checking in so wrong. The reception supervisor tried her best for service recovery but all I wanted was what I had booked and, after looking forward to staying at this hotel, I was extremely disappointed. Very bad customer service. I work in the travel industry and stay in hotels all around the world and this has been the most disappointing experience.
- Official Description (provided by the hotel):
- The five-star Jumeirah Carlton Tower is ideally situated amongst the boutique stores of Knightsbridge and Sloane Street. Each of the 216 rooms and suites have been designed with luxury in mind, each benefiting from complimentary high speed wired and wireless internet access. The hotel features three restaurants and bars; The Rib Room Bar & Restaurant, Chinoiserie and The Club Room. The Peak Health Club & Spa boasts state-of-the-art gym equipment, aerobics studio, award-winning treatments and 20m indoor pool. ... more less
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- Also Known As:
- Jumeirah Carlton Tower Hotel London
- Jumeirah Carlton Hotel
- Jumeirah Carlton London