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“Just wonderful!”

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Jumeirah Carlton Tower
Ranked #68 of 1,088 Hotels in London
Certificate of Excellence
Cambridgeshire, United Kingdom
1 review
“Just wonderful!”
5 of 5 bubbles Reviewed 27 August 2014

We stayed (for the second time) last weekend and had the most wonderful time (again!). It was a special occasion for us and the staff went out of their way to help us celebrate. We could not find a single negative thing to say about the Jumeirah. The room was extremely comfortable, the food was fabulous and the staff a joy to communicate with. We had afternoon tea at the Chinoiserie - not to be missed - which was a delicious and utterly relaxing experience accompanied by a harpist playing. We also found time to swim in the pool which was clean, and in a very pleasant environment. Wifi worked brilliantly. Room service was impeccable. We cannot recommend this hotel highly enough and will most certainly be returning.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review, 17 September 2014
Dear Mel F,

Thank you for being our guest and for sharing your thoughts of the Jumeirah Carlton with us.

I am delighted to read that you had such a wonderful time with us again and that we could help to make this occasion even more special and memorable. We always strive to exceed expectations and provide the best quality and service we can.

It is a great pleasure to read that you truly enjoyed your comfortable room, the hotel facilities and especially our afternoon tea in the Chinoiserie, which has been accompanied by a live music.

Thank you very much for recommending Jumeirah Carlton Tower and I hope we will have the pleasure of welcoming you back on your next visit to London.

With kind regards,

Nicholas Chalmers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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588 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Dubai, Dubai, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 August 2014

I love staying in this hotel. From the moment you arrive there is a very warm welcome from conceirge and the same from reception staff. Check in and out is efficient and with real genuine warmth.
The room itself was beautiful with a small balcony with a great view of London with everything you need for your stay. The Champagne and chocolates were well presented and room service was on time and laid out very well. The bed had very comfortable pillows and duvet making it difficult to leave in a morning.
The location of the hotel couldn't get any better than this. Overall an extremely enjoyable stay with great employees.

Room Tip: Ask for a room with balcony overlooking Sloane Street.
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  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank HJM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review, 17 September 2014
Dear HJM1,

Thank you very much for your kind compliments shared here on Tripadvisor.

I am extremely pleased to read that you enjoyed your recent stay with us. We always strive to extend the best service to our guests and I am delighted to learn that you felt very well looked after.

I am also very happy to read that you enjoyed your room with its amenities, comfort of your bed, as well as the prime location in the heart of Knightsbridge.

It has been a great pleasure to have you staying with us and we are looking forward to welcoming you back in the not too distant future.

With kind regards,

Nicholas Chalmers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 August 2014 via mobile

I don't recall ever staying in a hotel of such refinement and quality as this. Nothing was too much trouble for the staff, the room was amazing and the bed was simply vast - and incredibly comfy.

Extremely convenient location either a walk or a short taxi ride from all the attractions London has to offer.

If I could afford it I would live here!

Stayed July 2014, travelled with friends
Helpful?
Thank Fletchinsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review, 20 August 2014
Dear Guest,

Thank you very much for taking your time and sharing your experience here on Trip Advisor.

I was delighted to read the fantastic review following your recent stay at the Jumeirah Carlton Tower. It is the greatest pleasure to satisfy our guests by providing excellent service and to be able to exceed their expectations.

I was also particularly happy to know that you enjoyed the comfort of your bed as well as the convenient location in the heart of Knightsbridge with the short distance from main attractions in London.

We hope we will have a pleasure of welcoming you back in the not too distant future.

With kind regards,

Nicholas Chalmers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenview, Illinois
Level Contributor
184 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

This is a fabulous five star hotel. The staff is so very personable at all times. Lovely lobby area with a harpist playing certain times of the day. Rooms are so comfortable and a pleasure to stay in them. The morning breakfast has a wonderful selection to choose from. Can't go hungry as it all looks so delicious.
There is a nice cocktail lounge on the first floor for an evening drink or coffee. This was such a pleasant hotel to stay at. Also the area is wonderful. So convenient to many stores or just to window shop. Also the subway (tube) was close by.

Room Tip: Great five star hotel if your budget is okay $$$... If u need twin beds make sure to ask for them...
See more room tips
  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mimi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review, 20 August 2014
Dear Guest,

Thank you for being our guest and for sharing your thoughts of the Jumeirah Carlton Tower with us. We appreciate your feedback since the continuous improvement of our product and services are highly important to us.
I am particularly pleased that you found the service to be exceptional and our colleagues to be very personable. We always adhere to the Jumeirah Hallmarks of hospitality to ensure our guests a fantastic stay in our enviable location in the heart of Knightsbridge. Furthermore, we are very happy to hear that you also appreciated the comfort of your room as well as the breakfast at our Rib Room Restaurant.
Your feedback is motivation to us to continue our efforts in the same direction, and I will gladly share your comment with our staff.
I hope that we will have the pleasure of welcoming you back to the Jumeirah Carlton Tower in the not too distant future.
With kind regards,

Nicholas Chalmers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

If you are a dedicated fitness person that likes quality room features (bedding, Nescafe coffee, amenities) then this is the place for you. Here are my top 4 things I liked about this hotel:

1.) Easy access to London because the Tube/taxies are widely available from here.
2.) Great fitness classes + great gym + Hyde Park for running ....all are so accessible you can keep up your fitness routine even being away from home.
3.) Very nicely appointed rooms - there is nothing better than a first rate bed/bedding + fresh Nescafe coffee/quality tea in the morning.
4.) If you don't feel like a full meal then there is a Waitrose (great quality UK grocery store) very close by so that you can grab a snack at any time.
For all these items, it ranked as a SUPERB hotel for our vacation, my husband's work. Yes it's expensive but welcome to London. EVERYTHING in the UK is a good 20% above NYC prices. This was a great hotel, great staff, great fitness facilities and wonderful location. The ONLY thing I didn't like but was not in the control of the hotel were the Lamborghinis and Ferraris that were over from the Middle East racing down Sloane Street at night. Otherwise.....everything was perfect, could not have been better for us.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Chakra123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review, 20 August 2014
Dear Guest,

Thank you for being our guest and for sharing your thoughts of the Jumeirah Carlton Tower with us. We appreciate your feedback since the continuous improvement of our product and services are highly important to us.
We are delighted to read that you had a great time with us and not only reward the comfort and features of your room but also our dedication to enhance an attentive service culture. We always adhere to the Jumeirah Hallmarks of hospitality to ensure our guests have a fantastic stay in our enviable location in the heart of Knightsbridge.
Furthermore, we are particularly pleased that you found the Peak to be a perfect environment to keep up your fitness routine even being away from home.
Your feedback is motivation to us to continue our efforts in the same direction, and I will gladly share your comment with our staff.
I hope that we will have the pleasure of welcoming you back to the Jumeirah Carlton Tower in the not too distant future.
With kind regards,

Nicholas Chalmers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
304 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 bubbles Reviewed 2 August 2014 via mobile

Great location but a bit overpriced. The gym is great and the pool. I have to say its a bit of a busy hotel where there is no quiet moment or place to relax. I would recommend staying in it if you don't mind paying and especially if you are not so familiar with the city

Stayed August 2014
Helpful?
Thank Joanna-Saket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review, 20 August 2014
Dear Guest,

Thank you very much for taking your time and sharing your experience here on Trip Advisor.
Although I was very happy to read that you enjoyed your stay with us, especially our Health Club and Spa – The Peak and the location in the heart of Knightsbridge, I was concerned to learn that you found the hotel overpriced. Please rest assured that our prices are in line with other five star properties in the area and reflect our service and high standards of the hotel.
I am very sorry that you found the hotel busy and with no place to relax. We have a the wonderful Rib Room and Chinoiserie Restaurants as well as the Club Room where you can enjoy delicious meals or just relax with a refreshing drink after a long day.
It was a pleasure having you staying with us and I hope we will havet he chance of welcoming you back in the very near future.
With kind regards,

Nicholas Chalmers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
60 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

London hotels aren't cheap so be prepared at the Carlton Tower, however the standard is very high. I have stayed here twice now and the beds are so comfortable you don't want to get out of them - lovely pillows as well. Very nice modern bathroom with large size Ren toiletries. It all feels very 5 star and luxurious
Nice gym and terrace to have a drink. I went for a swim one morning - great pool to do laps in and staff very helpful
Fantastic breakfast selection on a buffet and you can also order eggs benedict or English breakfast etc from an a la carte menu so it comes to you freshly made - much nicer than on hot plates. Loads of fresh fruit and delicious smoothies as well. Lovely Asian lady that runs the breakfast charmed my husband and also another nice member of staff I think his name was James, they have been on duty both times I have stayed there and make you very welcome

Would thoroughly recommend the Carlton Tower - also great location for shopping!

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank WeekendGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review, 20 August 2014
Dear Guest,

Thank you so much for taking the time to share your experience with us here on Trip Advisor.
I was delighted to read that you enjoyed your stay, particularly your room, its facilities and comfort of the bed. It is our priority to make sure that our guests have a good night sleep and I am happy to read that you had such a positive experience.
I was also very happy to read that you enjoyed the Peak Health Club and Spa with its 20 meters long, stainless steel swimming pool and a breakfast at the Rib Room Restaurant.
We sincerely appreciate your kind remarks about your recent stay with us. It is truly rewarding to learn that thanks to the service extended by our colleagues your visits were highly enjoyable. We are looking forward to welcoming you back in the not too distant future.
With kind regards,

Nicholas Chalmers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Carlton Tower

Property: Jumeirah Carlton Tower
Address: On Cadogan Place, London SW1X 9PY, England
Region: United Kingdom > England > London > Belgravia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in London
#63 Luxury Hotel in London
#74 Business Hotel in London
#74 Family Hotel in London
#98 Romantic Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Jumeirah Carlton Tower 5*
Number of rooms: 216
Official Description (provided by the hotel):
The five-star Jumeirah Carlton Tower is ideally situated amongst the boutique stores of Knightsbridge and Sloane Street. Each of the 216 rooms and suites have been designed with luxury in mind, each benefiting from complimentary high speed wired and wireless internet access. The hotel features three restaurants and bars; The Rib Room Bar & Restaurant, Chinoiserie and The Club Room. The Peak Health Club & Spa boasts state-of-the-art gym equipment, aerobics studio, award-winning treatments and 20m indoor pool. ... more   less 
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Also Known As:
Jumeirah Carlton Tower Hotel London
Jumeirah Carlton Hotel
Jumeirah Carlton London

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