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“A great last night in London”

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London Marriott Hotel Marble Arch
Ranked #398 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 21 April 2014

We stayed here for one night on our way back to Heathrow following a 2 night jaunt to Paris via Eurostar. Be warned, there are THREE Marriotts in the Marble Arch area, make sure you know which one is which. The Park Lane is actually closer to the Arch than this one, and Grosvenor Square is about the same distance from it as Marble Arch. Two of the best concierges we've ever dealt with, Alcino and Luis, took great care of us. Our primary need was logistics since we were just passing through on our way home, and they helped us make the most of our last hours in town. Got in one last meal at a great Italian place recommended by Luis, and Alcino allowed us to store a suitcase we didn't need to haul on the train back and forth to Paris. He also planned our departure to the letter in order to make our international flight from Heathrow's Terminal 3 back to the States. A short £7 cab ride to Paddington Station to catch the Heathrow Express at oh dark thirty went without a hitch. This is an excellent choice for a quick, timely, uneventful getaway when your trip to London is over.

Room Tip: Close proximity to Paddington makes this a decent, moderately priced alternative to the hotels adjac...
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  • Stayed: April 2014, travelled as a couple
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Thank ColorBars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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717 - 723 of 1,551 reviews

Reviewed 20 April 2014

This hotel is a must if you are planning to run the London Marathon. My son has run the London Marathon 9 times and I must say this is the best hotel we have stayed in as a family. We were pleasantly greeted at the reception where we were told that we had been upgraded to a room on the 10th floor with a wonderful view. The young family had a really comfortable room on the 6th floor. The rooms were spotless and the beds very comfortable. We had a really good breakfast, again with very pleasant staff. When we left I asked if it could be arranged for my son to have a shower when he picked up the car - we were willing to pay extra for this. We were told that this was no problem, he could use the shower by the swimming pool, where he would find towels and there would be no extra charge for this. If only all hotels could be so accommodating - we would definitely return again to this hotel and would highly recommend it.

Room Tip: Our room on the 10th floor was extremely quiet and pleasant.
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  • Stayed: April 2014, travelled with family
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4  Thank keebhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

Was my first time here. The receptionists, Aya, was very friendly and made me think that the whole hotel was waiting for me. The room was at the 10 floor with nice views of London Eye. The executive lounge is so small and the breakfast food variety is limited but again the staff is very helpful. The gym is really acceptable and the pool was just the right size. If you like Lebanese food like me, there are multiple options within a walking distance. 5-10 min from Oxford street if you want some shopping. Choose a room away from Edgware street if you want a quite room. I wouldn't say it's my best hotel in London but would stay there again

Stayed: April 2014, travelled on business
1  Thank Mason2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

This is an ideal spot to stay while in London if you want a neighborhood feel. The usual sites are close by, but you can walk to the left of the front door and up behind the holte a few blocks to find some great neighborhood pubs and atmosphere. You can also find a little laundromat. Anything you might need and stay out of the typical tourist fray. We felt totally safe, but do keep your eyes open for the gangs of little kids who pickpocket. We loved this place and recommend it if you want to have a more mellow stay with a local flavor.

  • Stayed: February 2014, travelled as a couple
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4  Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

We stayed overnight for a family outing and were met with good service and clean rooms.
The restaurant was a massive letdown. It was 30 minutes before we were asked for our order. The first course took another 30 minutes to arrive and the steaks were dry and not done as requested.
My advise is to stay here, but eat elsewhere.

  • Stayed: April 2014, travelled with family
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Thank SerenSmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, General Manager at London Marriott Hotel Marble Arch, responded to this reviewResponded 18 April 2014

Dear Guest
Thank you for choosing to stay at the Marriott Hotel Marble Arch and posting a comment about your experience with us.
Whilst I am delighted your overall stay met with the standards and requirements I expect. I am disappointed and very sorry to hear of your experience in the restaurant. Your feedback is appreciated and will be taken on board in view of improving our product and service in the restaurant.
I trust we can look forward to welcoming you back and also restore your faith by eating again in the restaurant to which you are more than welcome to also share your feedback with the restaurant team.
Best wishes from the Marble Arch Team!
Govert Deketh, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

Just had fab weekend at this hotel. Shame it was let down by poor restaurant.
booked breakfast at reception on arrival. Party of 3
1/ egg & dippy solders as menu arrived at table for 2 people before starter
2/ My choice eggs benedict brought same time ( eggs Hard) but ate anyway (hungry)
3/ eggs/toasty dippy solders took away fruit starter arrived for wife & friend, hurray all is well.
4/ long wait. Next course 2 x eggy solders re appeared been kept warm somewhere no longer dippy more like 5 aside football cold toast hard eggs
5/ complain to waitress says we can wait for more,offer declined.suggests will take off the bill.
6 /Departure. long delay checkout while management decides which part of breakfast to charge.
7/ Verdict ..Hotel excellent, good position, friendly staff, Restaurant /Bar a la carte food Poor. Keep clear,much better value can be found elsewhere.

  • Stayed: April 2014, travelled with friends
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Thank Barrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

My family (husband and two daughters) stayed at the London Marriott three weeks ago and had a fine stay. The room was clean and staff friendly and accommodating. I had stayed at this hotel once for business and choose it for the family trip for proximity to shopping (ok..a little too close), sites and the tube.

Room Tip: One of the mattresses (rm 506?) needed to be replaced...and we passed it to management when we depar...
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  • Stayed: March 2014, travelled with family
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2  Thank houstonpsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Marble Arch

Address: 134 George Street, London W1H 5DN, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#278 Luxury Hotel in London
Price Range: £155 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — London Marriott Hotel Marble Arch 4*
Number of rooms: 240
Official Description (provided by the hotel):
Welcome to 4-star luxury at London Marriott Hotel Marble Arch. Our stylish and contemporary Marble Arch hotel offers newly redesigned bedrooms featuring Apple TV technology and deluxe bedding, within walking distance of many captivating Central London, England destinations, such as Buckingham Palace, Hyde Park, Mayfair and Oxford Street shopping. ... more   less 
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Also Known As:
Marriott London
London Marriott

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