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“Could be better, but decent hotel for the price.” 3 of 5 bubbles
Review of London Marriott Hotel Marble Arch

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London Marriott Hotel Marble Arch
Ranked #371 of 1,086 Hotels in London
Atlanta
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Could be better, but decent hotel for the price.”
3 of 5 bubbles Reviewed 30 May 2014

We stayed here while my partner was on business in London. The staff was very friendly, especially the team members at the front desk. I arrived with a very bad headache after my seat broke on the flight over. They did a very nice job getting us a room as quickly as possible, I think within two hours of arrival. Thank you all very much! Overall, the hotel is just lacking the typical niceness of a Marriott. The rooms were generally okay, clean but not 'super clean' and the lobby/bar area was lacking. The location is only 'okay' and the hotel had a unique and constant smell, not necessarily bad but not good either. The elevators were slow and antiquated. The lounge was pitiful and probably the worse part of the hotel. While not something we much frequented after the first day, they do need to do something about this. The room was quiet and there was not much noise penetration, which we both appreciated. Overall, this is an average hotel, for an average price in London. So, we got what we paid for. We will likely not go back to it, but never say never.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maslowduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, Director of Operations at London Marriott Hotel Marble Arch, responded to this review, 2 June 2014
Dear Guest
Thank you for posting a review and sharing your feedback and I am sincerely grateful for the positive comments.
I am very sorry however to hear of your ordeal on the plane and apologise for clearly what was not a satisfactory accommodating experience at the hotel. Your observations are highly appreciated which will help the team and I look at the areas mentioned to improve our product.
I trust we will have an opportune to welcome you back and if I can be of help with a future stay please do feel free to contact me personally.
Best wishes from the Marble Arch Team!
Ahmed Shawky, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,437 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (232)
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English first
Amsterdam, The Netherlands
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 29 May 2014

This is not up to the quality of the Marriot chain, poor service badly ran housekeeping poor quality rooms and the worst executive lounge I have come across just avoid this one until Marriott sort this out, came back after work to find cleaner still in my room after 17:30 terrible the selection of food and drink in the lounge is poor although the staff were lovely not their fault just the hotel cutting costs

  • Stayed November 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank brian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, Director of Operations at London Marriott Hotel Marble Arch, responded to this review, 30 May 2014
Dear Guest
Firstly I am very sorry to hear of your experience at the London Marriott Hotel Marble Arch and our failure to meet with your expectations.
I also thank you for taking the time to write about your recent stay. Your feedback is most appreciated as can only help to look at our product and service in depth.
It would be really useful to learn first-hand about your experience to ensure we put things right. I would be more than happy to speak with you so please feel free to contact me at a time convenient for you and ask for me in person. Your views are important. I look forward to hearing from you.
Best wishes from the Marble Arch Team!
Ahmed Shawky, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 28 May 2014 via mobile

Stayed 2 nights with husband daughter. Room had 2 very comfy double beds- very typical Marriott standard - you know what you get will be decent.

Excellent location - 5 min walk from self ridges on Oxford street. Taxi to west end 15.00 - taxi to kings Cross 11.00.
Had dinner 1 night in bar - excellent standard for all of our meals. Must mention the fantastic service from the lady who served us - she's a credit to the hotel - Would definitely stay on next visit

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank diane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California, United States
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

We stayed here for my moms 80th and my 45th birthday! This place is in the heart of the shopping district on Oxford. The staff was incredibly helpful! The rooms are very nice. Some construction was going on but there was no noise issues. We had a bag missing from the airport and the staff was patient with our continous calls to locate our bag. We found out that the food was terrific in the hotel too! Would definitely stay here again. The one and only issue was some random charges we found out about once we arrived home.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chaun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

This hotel is very well maintained, very good service, great fitness room/pool/spa but a bit of an odd location. The room was average in size for London (i.e., not large), very little storage, small closet. The furnishings were very nice, the room was quiet and comfortable. The hotel is located in a side street off Edgeware which was a bit hard to find and not particularly close to Marble Arch--about a 10 minute walk. Oddly, there's a Marriott hotel that is right next to Marble Arch, but that is not this hotel. Lots of restaurants, bars and shopping within walking distance. The area closest to the hotel is lined with middle eastern restaurants, lots of sidewalk hookah bars, etc. I didn't find the immediate area appealing or as convenient as hotels located closer to Hyde Park, but it was also significantly less expensive.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank BWMSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburn, CA
Level Contributor
122 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

This hotel is located close to Hyde Park (5 min walk), Oxford street (also 5 min) and the bus and tube lines. We could catch the bus or tube very easily. Service at check in , concierge, gym staff, house keeping, and exec lounge all were outstanding. Only issue was the number of huka pipe restaurants that peppered the walk to and from the tube and bus stations... If you are staying for a few days, get to the Oyster card and the nearby Marble Arch tub station. For 25gbp per person, you can ride the bus unlimited for 7 days! We took the bus nearly everywhere and loved it! Pub in the hotel had good food the one time we tried it...

Room Tip: Choose a high floor, we stayed on 8 and that kept street noise at a minimum.
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  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank RMTCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait, Al Kuwayt, Kuwait
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

My last stay in London was at Raddisson Blue aka Portman Hotel, smaller in room size, but the view excelled that of this hotel by far.

However, the cleanliness and keen eager helpful staff of the hotel not mention how comfy the layout of the room was puts the hotel as my must stay London Hotels, strategically located on the corner of Oxford Street Opposing the Marble Arch Sub Station, makes it ideal for London Window Shopping not to mention the array of restaurants and snack joints and places to visit from this key location.

If there is only one point of observation I had for the hotel was the reception area can be worked on a little more to provide more space for hotel guests coming in and out as well as the check in and check out area.

Other then that, the only reason I did not give the hotel a 5 star was that our room was basically without a view, and could have benefitted something more pleasant as opposed to looking at another room opposing window.

Room Tip: Select your room with the Hyde Park View.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nawaf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Marble Arch

Property: London Marriott Hotel Marble Arch
Address: 134 George Street, London W1H 5DN, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#261 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — London Marriott Hotel Marble Arch 4*
Number of rooms: 240
Official Description (provided by the hotel):
Boasting a central location and elegant amenities, the London Marriott Hotel Marble Arch is committed to exceeding your expectations. Our well-appointed accommodation is filled with contemporary perks - from flat-screen TVs and high-speed internet access to luxury bedding and premium bath products. With Buckingham Palace, Oxford Street shopping and the West End just a few moments away, you can discover the very best of Central London while you're with us. 4-star sophistication awaits you at the London Marriott Hotel Marble Arch. ... more   less 
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Also Known As:
Marriott London
London Marriott

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