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“Tourist No Based on Location”

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London Marriott Hotel Marble Arch
Ranked #381 of 1,063 Hotels in London
Chicago, Illinois
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Tourist No Based on Location”
Reviewed 6 June 2014

The hotel itself is great. The staff is very friendly and the rooms are what you would expect from a Marriott. If I were on a business trip, it would have been fine. As a tourist, the location is not desirable. It is several blocks from the subway/tube, buses or any type of easy transport. The area is interesting, but walking past all the Hookah bars was a bit much for my boys. The hotel might be good for business, but I would recommend another Marriott for touristy things. The Marriott Park Lane would have been a better choice for us.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jjdays4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, Director of Operations at London Marriott Hotel Marble Arch, responded to this review, 9 June 2014
Dear Guest
I have received your comment via TripAdvisor and firstly thank you for staying at the Marriott Marble Arch.
Whilst I am delighted to hear you found the hotel good, I am very sorry you found the location difficult for travelling and felt uneasiness with some aspects in the vicinity. Your time and feedback is most appreciative and thank you for sharing your views.
Best wishes from the Marble Arch Team!
Ahmed Shawky, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (236)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Spanish first
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English first
Sao Paulo, SP
Level Contributor
414 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 3 June 2014 via mobile

It was a pleasant stay, nothing to complain. Comfortable rooms, clean, silent. The doormen were not very friendly, this marked the experience negatively. But the other staff were good. It's a good hotel because you can rent a car there, so if you're planning to stay in London while also hiring a car to go elsewhere, it is a good choice.

Stayed June 2014, travelled as a couple
Helpful?
Thank fernandorees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 June 2014

Stayed here for six nights. I have only 2 good things to say about this hotel. When we arrived at 9 am after an overnight flight they had a room ready for us! The young man and young lady working Tues- Sat in the lounge were both very friendly and went out of their way to make sure everyone was satisfied. Hotel is below Marriott standards, our bedding was never changed, the housekeeper came in on Fri & said she had to rush boss told her it was time to go, not her fault but service was poor. Hotel is in an odd location, after a day we were tired of the area. Staff was not helpful always felt like it bothered them to answer questions. We spent two night in Paris at a Marriott the service and standards were like night and day. Avoid this hotel, we used points for our stay, I would not waste money on this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Tonda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, Director of Operations at London Marriott Hotel Marble Arch, responded to this review, 3 June 2014
Dear Guest
I am very appreciative of you posting a view about your stay at the Marriott Marble Arch which I take very seriously and whilst happy to hear of some good aspects of your stay, I am disheartened for our failures within housekeeping and please accept my sincere apology, this is unacceptable. I am also dismayed to hear of the lack of interest from our staff when needing assistance and certainly not what I expect from my team. Your feedback will be shared and acted upon.
I take a personal interest in what our guests have to say and would be a pleasure to also speak with you first-hand about your experience and invite you to call me to discuss your views further. I trust I will have the opportunity to speak with you.
Best wishes from the Marble Arch Team!
Ahmed Shawky, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Near Boston
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 June 2014

At the risk of sounding politically incorrect, this hotel was quite nice but in a largely Arab/Muslim neighborhood. I traveled with my two college age daughters and did not appreciate the stares from men sitting outside at hookah bars or cafes. We would quickly walk the two or three blocks to the actually Marble Arch to catch our "hop on hop off" tour bus.

Basic Marriott room, nice beds and good service. Enjoyed the executive lounge.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Momof4kidsNearBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 May 2014

We stayed here while my partner was on business in London. The staff was very friendly, especially the team members at the front desk. I arrived with a very bad headache after my seat broke on the flight over. They did a very nice job getting us a room as quickly as possible, I think within two hours of arrival. Thank you all very much! Overall, the hotel is just lacking the typical niceness of a Marriott. The rooms were generally okay, clean but not 'super clean' and the lobby/bar area was lacking. The location is only 'okay' and the hotel had a unique and constant smell, not necessarily bad but not good either. The elevators were slow and antiquated. The lounge was pitiful and probably the worse part of the hotel. While not something we much frequented after the first day, they do need to do something about this. The room was quiet and there was not much noise penetration, which we both appreciated. Overall, this is an average hotel, for an average price in London. So, we got what we paid for. We will likely not go back to it, but never say never.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank maslowduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, Director of Operations at London Marriott Hotel Marble Arch, responded to this review, 2 June 2014
Dear Guest
Thank you for posting a review and sharing your feedback and I am sincerely grateful for the positive comments.
I am very sorry however to hear of your ordeal on the plane and apologise for clearly what was not a satisfactory accommodating experience at the hotel. Your observations are highly appreciated which will help the team and I look at the areas mentioned to improve our product.
I trust we will have an opportune to welcome you back and if I can be of help with a future stay please do feel free to contact me personally.
Best wishes from the Marble Arch Team!
Ahmed Shawky, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 29 May 2014

This is not up to the quality of the Marriot chain, poor service badly ran housekeeping poor quality rooms and the worst executive lounge I have come across just avoid this one until Marriott sort this out, came back after work to find cleaner still in my room after 17:30 terrible the selection of food and drink in the lounge is poor although the staff were lovely not their fault just the hotel cutting costs

  • Stayed November 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
5 Thank brian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, Director of Operations at London Marriott Hotel Marble Arch, responded to this review, 30 May 2014
Dear Guest
Firstly I am very sorry to hear of your experience at the London Marriott Hotel Marble Arch and our failure to meet with your expectations.
I also thank you for taking the time to write about your recent stay. Your feedback is most appreciated as can only help to look at our product and service in depth.
It would be really useful to learn first-hand about your experience to ensure we put things right. I would be more than happy to speak with you so please feel free to contact me at a time convenient for you and ask for me in person. Your views are important. I look forward to hearing from you.
Best wishes from the Marble Arch Team!
Ahmed Shawky, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 May 2014 via mobile

Stayed 2 nights with husband daughter. Room had 2 very comfy double beds- very typical Marriott standard - you know what you get will be decent.

Excellent location - 5 min walk from self ridges on Oxford street. Taxi to west end 15.00 - taxi to kings Cross 11.00.
Had dinner 1 night in bar - excellent standard for all of our meals. Must mention the fantastic service from the lady who served us - she's a credit to the hotel - Would definitely stay on next visit

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Marble Arch

Property: London Marriott Hotel Marble Arch
Address: 134 George Street, London W1H 5DN, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#266 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — London Marriott Hotel Marble Arch 4*
Number of rooms: 240
Official Description (provided by the hotel):
Welcome to the four star luxury London Marriott Hotel Marble Arch with its newly renovated bedrooms. You’ll love their new Apple TV technology, deluxe bedding and contemporary new colour palette of whites, dove grey and aqua marine blue as well as high-speed Wi-Fi. Our Marylebone hotel is within walking distance of many of Central London’s most captivating landmarks including Buckingham Palace, Hyde Park, Mayfair and Oxford Street shopping. Guests staying in our executive rooms get exclusive access to our top floor Executive Lounge, offering panoramic views, free breakfast, drinks and canapés. In addition, enjoy complimentary access to the fully equipped Leisure Club with extensive gym and pool. Savour British gastro fare in our restaurant with local, seasonal produce. Guests seeking the perfect venue for a business meeting or social occasion will be delighted with our flexible, light-filled event space and our knowledgeable catering teams. Discover your gateway to the heart of London. ... more   less 
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Also Known As:
Marriott London
London Marriott

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