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“London Marriott”

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London Marriott Hotel Marble Arch
Ranked #393 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 30 June 2014

stay here when visiting london -- close to Marble arch and Hyde Park -- staff are excellent -- i had unfortunately ended up in hospital while on vacation in england and they held our room for the first couple of days and after a couple days moved our stuff downstairs into storage and then when i was discharged they had a room for us again and we were greeted by the actual managers -- could not ask for any better service from any hotel chain -- highly recommend this hotel -- stayed here 5 years ago and the concierge actually remember us on our original arrival

  • Stayed: May 2014, travelled with family
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4  Thank gread2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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676 - 682 of 1,541 reviews

Reviewed 29 June 2014

My husband, two children and I arrived in London after a long-haul flight to find that our accommodation at a place called Mayfair MS had been overbooked despite confirming 48 hours beforehand (that's another story... be very careful about booking via Booking.com at anything other than reputable hotels. we had a terrible experience with apartment style accommodation via this website). Fortunately Mayfair MS referred us to the Marriot Marble Arch. The reception staff and duty manager were wonderful. They liaised with the mercurial people at the other accommodation and we decided to book with them for three nights in a family room. Although it is just a hotel room, it is international standard, and has everything we needed. (Mums, there is a laundromat a few minutes walk away that does basket service!) The distinguishing factors were the kind way we were treated when we arrived, and things shuffled to accommodate us for the three nights. The staff are so friendly, the atmosphere relaxed and the breakfast is really good.

  • Stayed: June 2014, travelled with family
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4  Thank VMc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

I stayed here for my Birthday in January,
We emailed the hotel in advance asking if we could leave our bags at the hotel due to us travelling early and wanting to explore as it was my Birthday, the hotel confirmed this in the matter of minutes with no hesitation.
We arrived at the hotel around 12pm when we arrived they wished me a happy Birthday and had our room ready in advance, they also gave me a few added extras due to it been my Birthday, I couldn't have been any more happier!
They made my Birthday a very special occasion. I loved every minute
The hotel is also very close to everything which is an added bonus,
perfect sleep as well!
I would definitely recommend this hotel to anyone perfect location, perfect accommodation and perfect service.
What more could you want?

  • Stayed: January 2014, travelled with family
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4  Thank Danielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014 via mobile

We got to the hotel, excited because it was in a good location and had two double beds which we had struggled to find on our travels, and as we pulled up the doorman ignored us and went straight to the cab behind us even though we had 3 people and 4 large bags and the other cab was one person. When he saw my companion holding out cash to the cab driver then he approached us when we were already halfway inside. We got into the hotel and found out that while the lobby and restaurant on the first floor have free wifi, but if you are a paying hotel guest in your room you have to pay £15 per day for wifi. Maybe this is being elitist and privileged, but we had just come from staying in "Eastern Europe", Prague, CZ and our hotel there had free high speed wifi and the room was much cheaper and the staff much more attentive. We are staying 3 nights for nearly $1500 USD total and it gives a general impression of bad hospitality not to give your guests complimentary wifi in a "nice" hotel. It is an especial affront when they offer free wifi to the guests of the restaurant who pay maybe £60 tops. Will not be back. Principal of the thing.

  • Stayed: June 2014
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3  Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, General Manager at London Marriott Hotel Marble Arch, responded to this reviewResponded 26 June 2014

Dear Guest
I am glad you have taken the time to post a review on your recent stay at the Marriott Hotel Marble Arch. Your comments are of value and appreciated as can only assist us in improving our product and services.
Further to your comments for your arrival experience, please accept my sincere apology. I will be discussing this with the team.
There are various packages that offer Wi-Fi inclusive of the rate and I am sorry you did not come across this at the time of booking your stay. Just to let you know Wi-Fi in the lounge, bar and restaurant is completely complimentary for our guests use and I am very sorry if this was not pointed out to you.
Thank you once again for your feedback.
Best wishes from the Marble Arch Team!
Ross Paton, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

No complaints about this property but nothing to write home about. Kinda pricey but any name brand in central London is going to be. Rooms were good sized but so-so in terms of being up to date. Carpet had a couple black stains in the entry way but otherwise the room was clean.

If you're a rewards plus gold member you get access to their lounge which serves a continental + eggs breakfast. Canapes at nice too with unlimited drinks.

Location was good too. Short walk to Marble Arch tube station and about a 5 min cab ride to Paddington. What I really liked was that the property sits back on an alleyway parallel to Edgeware road. The effect is that there's little to no traffic and commotion in front of the hotel.

  • Stayed: June 2014, travelled on business
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2  Thank ElGuapo43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, General Manager at London Marriott Hotel Marble Arch, responded to this reviewResponded 20 June 2014

Dear Guest
Thank you for your time to post a review on TripAdvisor for your stay at the London Marriott Hotel Marble Arch.
Overall I am pleased the hotel served your needs. Marriott are always looking at opportunities to improve its product and services and therefore your comments are valuable to us and I appreciate your frankness.
Thank you for your business and trust we will have the opportunity to welcome you back.
Best wishes from the Marble Arch Team!
Ross Paton, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Marriott is consistently good. This hotel near the Marble Arch at the end of Oxford Street is no exception. The staff was very friendly and the concierge staff was very helpful with planning site seeing and recommending restaurants. The breakfast buffet was wonderful and while there isn't any high end dining room, we were very pleased with a reasonably priced menu with great World Cup specials (10 gbp for an entrée and a pint).

  • Stayed: June 2014, travelled with friends
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3  Thank NormSC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

I stayed in this hotel for 2 nights and found it one of the better in the area.
It is not on the main road and may be a little hard to find for tourists, but it is still only a couple of blocks from Edgware Road and Oxford Streets. The hotel is labelled Marble Arch, however it is a 5-10 minute walk to Marble Arch Station. It should not be confused with Marriott Park Lane, which is actually closer to Marble Arch.
The area of this hotel is good, if you like arabic food and shisha then this is a great location for you- right next to Edgware Rd.

I found the check in to be good, the staff were very polite and attentive. The check in was rather speedy.

The standard rooms at Marriott are all rather similar, which is a good thing because you know what to expect. These rooms were a reasonable size, and in London that is quite large.
Beds are large and comfortable. Shower/tub is large. All showers have the standard Hose nozzle in the shower that I have found to be the standard in most Marriott hotels.

The Gym and Health Club are great in this hotel. They are located in the basement and the hotel provides a Gym, Pool, Jacuzzi, Sauna, Steam all in a nice environment.

Price is a little steep for this hotel, however it is quite central and it does have a lot of facilities.

One of only a handful of hotels in Central London to have a hot tub and an indoor pool in quite a nice central location, but if price/budget is a big thing then this may not be a good hotel.

  • Stayed: March 2014, travelled as a couple
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Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Marble Arch

Address: 134 George Street, London W1H 5DN, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#273 Luxury Hotel in London
Price Range: £171 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — London Marriott Hotel Marble Arch 4*
Number of rooms: 240
Official Description (provided by the hotel):
Welcome to 4-star luxury at London Marriott Hotel Marble Arch. Our stylish and contemporary Marble Arch hotel offers newly redesigned bedrooms featuring Apple TV technology and deluxe bedding, within walking distance of many captivating Central London, England destinations, such as Buckingham Palace, Hyde Park, Mayfair and Oxford Street shopping. ... more   less 
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Also Known As:
Marriott London
London Marriott

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