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London Marriott Hotel Marble Arch
Ranked #389 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 8 July 2014

We stayed at this hotel for two nights as we were attending a family wedding in the West End of London. I have used Marriotts a lot over the years on the basis that wherever you are, you will get a good welcome and well taken care of. I have to say that all the staff we encountered were absolutely charming and we felt very relaxed. We were looking after parents in their mid to late eighties over the weekend so comfort and attention were really important. Comfortable rooms, very clean and a splendid spread for breakfast would make me recommend this hotel to anyone needing a couple of days in the centre of London.

  • Stayed: July 2014, travelled with family
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2  Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 July 2014 via mobile

We stayed here for a weekend when we were going to a concert in Hyde Park, it was perfect for us as we were walking distance to the park and also to Oxford St! Hotel is very nice, spacious rooms, friendly staff I would definitely stay here again, happy to recommend!

Stayed: July 2014
3  Thank Julieju82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

We had some challenges with reservations at this hotel and, when we arrived, were told we'd been upgraded to an Executive King suite, which we thought was a nice way to make up for the reservation issues. However, when we arrived in our top floor room it was actually not an upgrade, but a downgrade from a more expensive room with two beds to a room with a king bed and fold out sofa not meant for any human to sleep upon. We asked for the room type of our original reservation and were moved down to the fourth floor and told our executive amenities would be provided. They never were. But, other than the reservation issues, which have no bearing on the hotel staff, our stay was lovely and this is a wonderful hotel in a great location.

My husband travels a great deal for business and is a Gold member of Marriotts frequent guest program so we had access to the executive lounge on the top floor as well as free breakfast each morning. The Executive lounge is a wonderful place of refuge as well as a great place to watch World Cup games at the end of a busy day in London.

The pool and health club also provided a good way to recharge and are both lovely facilities that are kept very clean and in good working order.

The restaurant staff were incredibly helpful, particularly in assisting my daughter, who has a severe nut allergy, to find safe food options. Everyone at the hotel was very helpful and friendly.

I would highly recommend this hotel.

  • Stayed: June 2014, travelled with family
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2  Thank travelpigletCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

I was very impressed with all the hotel has to offer. They have an awesome selection of food choices for breakfast, an extremely knowledgeable and experienced concierge, and everyone that I encountered was very friendly, helpful, and approachable. The size of my hotel room was adequate, especially considering rooms in Europe are generally smaller than what I'm accustomed to in the United States. The location of the hotel also worked very well for my business trip, and although the hotel was just off of a busy London street, I was not disturbed by any street noise during the evening hours (allowing me to rest well and prepare for the next day).

  • Stayed: June 2014, travelled on business
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2  Thank Shirley Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

The best thing that could happen to this hotel is for it to be demolished and rebuilt.
It reminded me of an old motorway cafe.
I would never think of staying there again.
On the bright side the staff were very friendly.

Room Tip: Do not stay at the hotel
  • Stayed: June 2014, travelled as a couple
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5  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonma -, General Manager at London Marriott Hotel Marble Arch, responded to this reviewResponded 2 July 2014

Dear Guest
Thank you for your kind words on the team here at the hotel and posting a review about your stay at the Marriott Marble Arch.
We apologise you do not feel the hotel lives up to your expectations. We constantly review the feedback from all our guests and where appropriate and necessary, action any changes for the benefit of our guests.
Best wishes from the Marble Arch Team!
Ross Paton, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

It's about a 10 minute walk from the marble arch train station which is a down side for us after being on an 8 hour over night flight from Canada. But pleased they offered the mobile checkin. I did not use it but good to know they offered it. The beds were comfortable. Room small but we expected it. Staff were wonderful. The lobby was small so crowded when it was busy. Over all we liked our stay and enjoyed it. Loved the fact it was close to the shopping areas. Piccadilly, Oxford and Regant streets. We were surprised we had an umbrella to use that was in our room. But we needed it especially when it rained the next morning when we woke up, thank you to the concierge for taking care of our One Direction tickets before we arrived. We had them mailed to the hotel in advance. I was abit worried we wouldn't get them. Thank you thank you for a wonderful stay. I would recommend this hotel to family and friends.

  • Stayed: May 2014, travelled with family
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1  Thank Wolf062014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

stay here when visiting london -- close to Marble arch and Hyde Park -- staff are excellent -- i had unfortunately ended up in hospital while on vacation in england and they held our room for the first couple of days and after a couple days moved our stuff downstairs into storage and then when i was discharged they had a room for us again and we were greeted by the actual managers -- could not ask for any better service from any hotel chain -- highly recommend this hotel -- stayed here 5 years ago and the concierge actually remember us on our original arrival

  • Stayed: May 2014, travelled with family
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3  Thank gread2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Marble Arch

Address: 134 George Street, London W1H 5DN, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#274 Luxury Hotel in London
Price Range: £179 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — London Marriott Hotel Marble Arch 4*
Number of rooms: 240
Official Description (provided by the hotel):
Welcome to 4-star luxury at London Marriott Hotel Marble Arch. Our stylish and contemporary Marble Arch hotel offers newly redesigned bedrooms featuring Apple TV technology and deluxe bedding, within walking distance of many captivating Central London, England destinations, such as Buckingham Palace, Hyde Park, Mayfair and Oxford Street shopping. ... more   less 
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Also Known As:
Marriott London
London Marriott

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