Stayed on Fri 15th Nov 2013.
Lady at check in was delightful but that is where any positivity ended. The room I was allocated was utterly appaling: it was tiny, overlooked Euston Road and had no sound proofing as far as I could tell as all I could hear were police sirens through the night; the bathroom looked like something from a Victorian Blackpool guest house and the wardrobe was some pieces of chipboard painted white and stuck on the wall by the door of the room. The whole place resembled a student flat. I tried to change my room but got nowhere.
The executive lounge was very small, not enough seating by miles for the number of guests and the staff couldn't care less: I heard the man at the door say to a customer "There aren't any seats, it's just tough, it's first come first served." No attempt at all by the exec lounge staff to ask lone customers seated at tables for 4 to move, just downright unhelpful attitude.
I have had a Diamond Card with Hilton for several years but that didn't count for anything. It was one of the worst experiences I have had and I will never, ever stay at this hotel again.
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton