I stayed here in the beginning of May.
I arrived in the morning around 10 am and asked for a room. The staff didnt even ask my name or who I am straight away said" check in is at 3pm you can leave the luggage at the concierge"! I said not even one more and she laughed in my face saying "NO".
Then they send me to the lounge to have breakfast till i have my room ready. We asked for an omlette and they said go downstairs not even looking at me.
People on the sofa were sleeping and other people looking to find a seat available.
Next day i asked for late check out and they said its fine however at 12 am they checked me out without even checking if I am stil in the hotel or not. When i went to check out they said oooo but you are checked out already. When i questioned why u checked me out the receptionist answer very smile "Oooo sir we are checking out everyone at 12am" .
IF YOU LOOKING FOR A TRIP TO LONDON AND U HAVE IN PLAN SPENDING SOME TIME IN THE HOTEL FORGET ABOUT THIS HOTEL GO TO A B&B , much better.
This hotel is a FACTORY! No one cares about you, you feel like you are just a number , a natural figure for the hotel revenue!!
You destroyed hilton reputation!!
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton