We were staying at the Hilton Metropole in London for 4 nights with our grandchild that hurt his foot badly 2 days before the tour. He needed a wheelchair to move around and a strong antibiotic medicine to fight the infection. Unfortunately the housekeeping maid threw away the medicine and the bandages by mistake and we've found out that we don't have antibiotics and bandages to dress his foot late at night. The duty manager Kris took responsibility to help. He sent his assistant to the pharmacy to get bandages and cheesecloth and the very next morning he took us to the hospital to get the prescription for the antibiotics. He did not leave until he was sure that everything was settled although it was away behind his shift. I can only praise the way Kris and all the staff pitched in to help. Things can happen by mistake. I'm sure the housekeeping maid did not mean any harm. You can only judge the way the hotel management handle the situation to get the best solution. I think Kris did his utmost in a very professional way. Beside that, the room was perfect and clean. the breakfast is great and so is the location. We had a very good time.
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton