We arrived for a 3 day weekend and the hotel immediately got off on the wrong foot. We got into the Hilton honors line where there was no one in front of us. There was a decent line for standard check-in and another desk agent came out to lend a hand. She immediately called someone from the standard line as opposed to acknowledging the Hilton honors guest. I can wait an extra three minutes so no big deal.
Given we had just landed from an overnight flight and spent the entire day touring London we were exhausted when we got back to our room. Not only was the air conditioning not functioning correctly, upon showering the room was filled with a burning rubber smell. Nevertheless, the entire family passed out for a good nights sleep only to be jolted awake at 3 AM by a screeching fire alarm and we were forced to evacuate the hotel.
False alarm and we were allowed back in after 10 minutes. Then the alarm went off again at 6 AM. We didn't evacuate this time but it did take some time to get back to sleep. Until 11 AM when the alarm went off for a third time. WHAT THE HELL?
I went downstairs to address the nonfunctioning AC, the stench from the bathroom after showering and the ridiculous multitude of fire alarms keeping us from a good nights sleep. I found a manager in the lobby and she was tremendously sorry for the inconvenience and found us another room that would hopefully function properly. I promptly got a splinter from the door of the new room to which the manager could only say that she is making my bad day worse. Ha ha! Not funny.
The feeble attempts to rectify the pathetic excuse for a four star hotel the staff at this establishment makes really deserves only one star. I give it two because it's not an absolute dump.
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton