This hotel is huge and over a large site. This causes real problems for guests as whilst there are lots of check in desks in the various wings, only the main desk is used, and it is crazy busy. This was not helped by a computer system failure which lasted 3 days and left a large number of angry guests unable to check-in and waiting over 4 hours to get checked-in.
It is a very modern hotel, clean rooms, great location. Easy to get to Paddington main railway and Edgware Road tube (Bakerloo and Circle lines) - very easy trip to the West End of London for the shows.
Brilliant breakfast, but go early as the large volume of guests overwhelms the staff between 8 and 9:30am.
Leaving bags was hit and miss, with some staff quite ambivalent to guests, and some amazing. There is a real mix of seasoned hotel professionals and random staff who have no idea that they work in the hotel. The size of the hotel is clearly a problem.
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton