I arrived at the Hilton at 3pm on the 10th July looking forward to relaxing before a special event that evening I was greeted by pandemonium, a long queue at the check in, people spending at least 5 mins when they got to reception. Hilton managed to turn a crisis into a disaster, By being assertive I managed by to get into a my room at 5.30 for some people it was much later that evening. You expect brands like Hilton to have managers who can cope with system failures and put in back up procedures, utter shambles.
- Official Description (provided by the hotel):
- Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more less
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- Also Known As:
- Hilton London Metropole Hotel London
- Hilton Metropole London
- London Hilton