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Reviews (5,499)
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1,137
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44 - 49 of 5,499 reviews
Reviewed 3 weeks ago

I'm already a couple of times stayed in that hotel. Really nice customer service and staff. Two metro stops for max 5-10min distance. Hyde park walking distance. Last time I found that Oxford Street is also a short walk away if you walk to Hyde Park so it's easy to get there. The location is, in my opinion, very good. The room has really good a sight the city if you get the upper floors

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Katri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Stayed here for three nights in May 2018. The hotel is located outside the city centre, but close to two underground stations. Bus stop outside the front door as well. Rooms are decent, nothing extra. Quiet. High with nice view. Breakfast not included, but can be bought at various locations on the hotel. Rude staff. Bar and some small shops in the lobby.

Stayed: May 2018, travelled with family
Thank Finnerikkescreenname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra G, Manager at Hilton London Metropole, responded to this reviewResponded 3 weeks ago

Dear finnerikkescreenname,

Thank you for taking the time to leave a review of your stay with us. We are pleased that you enjoyed many aspects of your time at the hotel and that our wonderful location, with so many transport links on the doorstep, made your time in London easier.

We are grateful for your feedback and hope to see you again soon.

Sincerely,
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I used this hotel for an overnight stay in London. It’s located 5 mins from Edgware road tube so close to tourist spots like oxford street etc. Room was basic, clean and soundproof so I had a good nights sleep. Food and drink at bar downstairs was good and reasonably priced for a London hotel.

This is aimed at families and business stayovers- but if your in the mood for romance I think there are better.

Stayed: June 2018, travelled solo
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra G, Manager at Hilton London Metropole, responded to this reviewResponded 3 weeks ago

Dear Simon B,

Thank you for taking the time to review your stay at the Hilton London Metropole.
We are really pleased that you enjoyed your stay and we hope to welcome you back soon.

Sincerely,
The Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

As someone who has stayed here multiple times for work and pleasure, this is a hard review to write because the last couple of times has just been okay, and if I had to judge on this last experience alone, I am not sure I would return.

The Pros: we were offered an upgrade to a "King Executive" room and all but one of the staff were friendly.

The cons:
1) Diamond status seemed not to be recognised at check-in. Amongst other things, we didn't receive and water and when I called to ask where it was, was told I have to go to the Herb n Kitchen shop to pick some up after returning back to reception for a voucher. Decided to skip it.

2) Hotel Security. We had stepped into the Whiskey/Gin lounge, but had to go to the loo. We were simply following the signs to the loo when security intercepts us to see "where are we going?" Being made to feel suspect in a place I am paying to stay in? Thanks, but no thanks. After that experience, we returned to the lounge to order a night cap drink and then left.

3) Housekeeping. There is really almost no excuse on a Sunday (or more generally, on a day someone is checking out), to knock on the door at 09:30 for a noon check out time. There is even less reason to repeat this a hour later. I shouldn't have to put up the DND sign.

4) Breakfast. This is a minor one. They used to have an omelette station. There seemed to be no way to order them.

It's still an okay overall (the price for the hotel room was reasonable), but basically it feels very much like a factory these days. I think you'll get a more consistent experience at the Hilton Paddington or the Doubletree Islington. It is 'HHonorable' fading.

Stayed: June 2018, travelled as a couple
1  Thank RLC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra G, Manager at Hilton London Metropole, responded to this reviewResponded 3 weeks ago

Dear RCL123,

Thank you for taking the time to leave such detailed feedback about your most recent stay with us. We are sorry to learn that some aspects were disappointing and can assure you that your comments have been passed to the relevant managers to address with their teams.

We are very grateful for your feedback and we hope to welcome you back again in the near future.

Sincerely,
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Used this hotel as a business hotel, I was amazed that they gave me a room as early as 11am.

It was a reputable hotel chain, and of course, there were certain standards that were expected.

Pluses:
Room was large. Had more than enough space for luggage even for the Long haul travel.
Bathroom was a very decent size
Beds were comfortable, though the pillows were extremely soft.

Minuses:
Rooms were starting to look their age, wear and tear were starting to show
Bedroom slippers had to be requested for
There was no bathrobe in the room, I reckon it had to be requested for.

Overall a decently nice hotel

Stayed: June 2018, travelled on business
1  Thank JazzyJas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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