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“Typical Doubletree by Hilton”

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DoubleTree by Hilton Hotel London - Marble Arch
Ranked #495 of 1,081 Hotels in London
GreenLeadersGold level
Reviewed 17 February 2014

If you've stayed in a Doubletree before this one is much the same, the bedroom was smaller than some, and you could probably find non-chain boutique hotels which offer the same standard for a fraction of the price. Bed was so comfortable I didn't want to get out. Good central location.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this reviewResponded 25 February 2014

Dear Rebecca H,

Wow thats great that you diidnt want to get out of bed! I am sorry we didint wow you a bit more with our DoubleTree. Maybe if you are coming again i can make it that little bit more special for you....please do let us know if you are returning in the future.

Kindest regards

James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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912 - 918 of 1,643 reviews

Reviewed 16 February 2014

Very close to Marble Arch tube station, right next to Portman street bus stop. A perfect location. Service is great. Concierge is very helpful. Room is somewhat small, but so? Very clean. I highly recommend this hotel.

Stayed: February 2014, travelled as a couple
Thank terry h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this reviewResponded 25 February 2014

Dear Terry H,

Wow thats a lovely sweet review...thank you so much we do appreciate it.

Kindest Regards

James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014 via mobile

Not impressed. Room not family orientated had to keep taking the youngster out of fallen gap in single bed supposedly for 2 people. Arrived in family room for 1adult and 2 children after a lengthily check in process to 2 bottles of water instead of 3, bathroom contained 1 shampoo, 1 conditioner, 1 shower gel and a bar of soap! The smallest size of everything. Couldn't reach reception as nobody answered! How irritating although the room was spotless, the service however, was not.
The catering staff copped an attitude when asked for some warm milk for the children's cereal. The cold water requested was hotter than my coffee. Hot meals were kept in earthen ware type of containers which was too hot to handle with a paper type serviette to lift heavy lids.
To top it all, at checkout, they tried to overcharge me for breakfast which was clearly included in the rate of the room.
I was offered some points for the inconvenience caused but ideally I would love my money back for the fact that the booking was accepted knowing full well they did NOT accommodate the youngsters sufficiently. I feel robbed.

Stayed: February 2014
Thank MissmoneyPenny21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this reviewResponded 25 February 2014

Dear MissMoneyP,

Straight away I will offer my sincerest appologies for what has transpired.

I would ask that you contact me directly so that i can have the opportunity to make amends.

Thank you so much for your very constructive and helpfull comments.

Kindest Regards

James

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Reviewed 13 February 2014 via mobile

It's a great hotel. Fantastic Location. Very clean. Some rooms are too small but we enjoyed our stay very much. The stuff was helpfull. We will be more than happy to come back again. Just near tube central line, oxford st. And everything you cann look for on vacation

Stayed: February 2014, travelled as a couple
Thank perlamit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this reviewResponded 25 February 2014

Dear Perlamit,

Thank you so much for taking the time to post your review...it was lovely! we appreciat it very much

Look forward to seeing you again very soon!

Kindest Regards

James

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Reviewed 11 February 2014

All the Staff are very helpful and polite. This is the 3 rd time always a problem of some sort in the room. Room is too stuffy and you can hardly breath especially at night. Bathroom window does not open and bedroom window with scoffolding apart from an extractor fan noise all night long. Only 1 kind of Bread for Breakfast.The rest is ok.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Buggles333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this reviewResponded 25 February 2014

Dear Buggles333

I am sorry that your recent stay was not problem free! I hope that the issues where addressed while you where onsite.

Thank you for alerting us to this problem, we appreciate you taking the time...

Kindest regards

James

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Reviewed 10 February 2014

A small but high quality room in central London all for £100ish via lastminute.com. Very clean, excellent fittings and furnishings; friendly service, free cookie on arrival, great location. Had he feel of an upmarket hotel but all at a good price

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Mossiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this reviewResponded 25 February 2014

Thank you so much for your very kind comments! we appreciate it very much indeed and we are so pleased that you enjoyed it!

Kindest regards

James

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Reviewed 10 February 2014

The Hotel was ideal for our requirements with my wife arriving for the weekend from St Petersburg, Russia for her birthday, ideally placed for shopping, tourism, theater and restaurants. The staff were very helpful and efficient. We enjoyed our stay

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this reviewResponded 25 February 2014

Dear Derek W,

We are so pleased that you had a great weekend at our DoubleTree!

I hope that we can be of service to you again very soon

Belated happy birthday to your Wife from all at DoubleTree Marble Arch - Congratulations!

Kindest Regards

James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London - Marble Arch

Address: 4 Bryanston Street | Marble Arch, London W1H 7BY, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Green Hotel in London
#253 Business Hotel in London
#317 Luxury Hotel in London
#326 Romantic Hotel in London
Price Range: £132 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Marble Arch 4*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel London - Marble Arch, located in the heart of the West End just steps from Oxford Street, Marble Arch, Hyde Park and the Marble Arch Station on the Central Line. Enjoy proximity to the shoppers' paradise of Oxford Street, Regent Street and Bond Street as well as famous landmarks such as Madam Tussauds. Our friendly staff will greet you with a delicious DoubleTree chocolate chip cookie upon arrival. This London hotel, housed in a historic 18th century building, was recently refurbished to include modern contemporary interiors. Work out in our newly refurbished fitness center, 6am - 9pm, or unwind in a comfortable guest room. Stay connected with WiFi or refresh in the stylish bathroom with rain shower, speakers and mist mirrors. Relax on a comfortable bed as you watch a movie on the 40-inch HDTV. Upgrade to a luxurious suite for additional space and amenities, including a separate living area. Complimentary WiFi is available in public areas of our London hotel. Hold a business or social event at the DoubleTree by Hilton Hotel London - Marble Arch, which offers a complimentary 24-hour business center and eight flexible and modern conference spaces. Start each day with a delicious breakfast at our extensive buffet and unwind each evening with a drink in our Indigo Lounge Bar. Enjoy a casual meal in our on-site Indian fusion restaurant, Fire & Spice, or indulge in fine dining at Texture, our superb Michelin Star Restaurant. ... more   less 
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Also Known As:
Best Western London
London Best Western
Mostyn Hotel London

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