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“Nice, quaint and a touch of London.” 4 of 5 bubbles
Review of The Academy

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The Academy
Ranked #506 of 1,086 Hotels in London
Southend-on-Sea, England
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice, quaint and a touch of London.”
4 of 5 bubbles Reviewed 27 May 2014

I stayed in the Academy hotel on the bank holiday weekend on the 25th-26th May with my girlfriend.

Reception greeted us nicely enough as we arrived and promptly took our bags to our room. Our room was situated on the 3rd floor in a hotel which didn't have a lift. Not too much of a problem for myself and my girlfriend who are fit twenty-somethigns but I could imagine a tedious task otherwise.

The room itself was lavish with silky sheets and a nice ascetic feel. The bathroom was spacious and had a lovely large bath but felt aged and needed a bit of a touch up.

Room service was prompt and friendly and the quality of breakfast in bed was tremendous.

I would recommend this hotel but however be aware of some of the quirks that may hinder some such as the lack of a lift.

Room Tip: Higher rooms require access via stairs and don't offer a view as a reward. If possible, book a l...
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  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank RossEgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcademyHotel, General Manager at The Academy, responded to this review, 17 June 2014
Dear Guest,

Thank you for taking the time to review our property.

I am glad you enjoyed the many features of our hotel and thank you for your kind words. As the hotel is a grade 2 listed building I feel it adds to the charm and character but, your final comments are indeed correct - please let us know if you prefer a lower floor room which we will always allocate on request.

Thank you once again for your feedback.

Kind Regards

Andrew van Eeden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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732 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
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English first
Bristol, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 26 May 2014

Staff very friendly, welcomed us and explained all hotel arrangements. We were shown to our room which was a good size with a spacious bathroom. Bedding and towels were very good quality. Room clean but carpets could do with updating, Afternoon tea in the garden was very good and they had made the best of the small yard with flowers around, service also very good.
We had pre-ordered a full English breakfast which was plentiful and tasty. For the situation and average hotel I would stay there again

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jennifer s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcademyHotel, General Manager at The Academy, responded to this review, 17 June 2014
Dear Guest,

Thank you for taking the time to review our property.

By reading through your review I am slightly confused as to the final average remark as everything else seem to have been positive.

Thank you once again for your feedback.

Kind Regards

Andrew van Eeden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 21 May 2014

Front desk really friendly but the rest was sadly very disappointing. Internet frustrating with new codes required every 200mb's and connection slow. Stains on bedroom carpet. Tiny bathroom. No breakfast before 7am despite all being put out well before that. Grumpy dining room staff. No lift for luggage. Expensive for what you get. Noisy corridors!

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Anton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcademyHotel, General Manager at The Academy, responded to this review, 17 June 2014
Dear Guest,

Thank you for taking the time to review our property.

Our internet within the hotel is complimentary throughout which is not the case with most of our competitors in the area. We have a control system in place in that you are required to have a new voucher issued every 24 hours as it’s a closed Wi-Fi signal to enhance security.

Please accept my apologies if there was any marks on your carpet - this is unacceptable and something I will further investigate.

Our published breakfast opening hours is from 7am but, I apologise if my breakfast staff came across unhelpful at this stage.

We are a 4 star boutique hotel in the heart of Bloomsbury and I believe our prices to be in line with other similar properties. As we are also a listed grade 2 building, we are unable to have lifts within the hotel adding the charm and character. A porter should however have been available to take your luggage up to your room and also explain all your room amenities during this stage.

Thank you once again for your stay.

Kind Regards

Andrew van Eeden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these London hotels

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 May 2014 via mobile

My mother and father booked an afternoon tea at this hotel as an anniversary treat for my wife and I. On arrival hotel seems very nice clean simple modern allthough a little tired. Shown to garden( if u can call it that) several rusty and very dirty wrought iron tables covered in bird mess with stained and very faded cushions then food arrived what a joke 4 tiny finger sandwiches each ( obv made in morning and sat around as dry and crispy) full of the cheapest quality fillings and no flavour 2 shop bought scones each and runny clotted cream. Having looked at prices gobsmacked at the overall poor quality of both the location for the tea and the content .

  • Stayed May 2014
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Baldydave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcademyHotel, General Manager at The Academy, responded to this review, 17 June 2014
Dear Guest,

Thank you for taking the time to review our property.

Our afternoon tea offer is based on a standard 4 finger sandwiches per person with various fresh fillings, cakes and petit fours. There is also a selection of two scones each, one plain and one fruit filling with clotted cream and strawberry jam. The afternoon tea is then rounded off with a glass of sparkling wine each for the price which I will not publish at this time is exceptionally good value for money.

Please accept my apologies if the sandwiches were slightly dry and I am sorry if you did not find our courtyard to your expectation.

Thank you once again for your feedback.

Kind Regards

Andrew van Eeden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 7 May 2014 via mobile

As we pulled up in the cab, my wife noticed the flowers in the flower boxes were dead. No bell hop came out to great us at the curb. Then after check in they took us to the wrong room (up numerous flights of stairs) only to go back to one of the lower floors. Junior suite was spacious and decorated well if a bit faded. However, the room was stuffy and the window penned on to the street with a busy bus route. The nepresso coffee maker was a nice touch but there was only one capsule in the room. We walked down to see the garden (which is okay). But, walked past a common area that had not been cleaned up a couple of hours after tea. Toilet paper was on the last few pulls and there was no extra roll in the room. Bed was hard as a rock but good sized. So after tossing and turning all night, my wife got up early to take a shower. When she went to dry her hair the dryer shorted out burned her hand and blacked out the room. Went down to complain and found a single kid working the desk who managed to get the power back on. We were supposed to stay 3 days but decided to check out after this. They wanted to charge me for a second day and when I pushed back, the woman kept going back to the office (steps away) to talk with the manager. Each time she came back she made another offer... Upgrade to a luxury suite, etc. Not once in this 15 minute back and forth did the manager get off his butt and come to apologize or see if my wife was okay. I do not write negative reviews as a rule, but this hotel did everything poorly.

Stayed May 2014
Helpful?
2 Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcademyHotel, General Manager at The Academy, responded to this review, 17 June 2014
Dear Guest,

Thank you for taking the time to review our property.

As discussed during our direct e-mail communication, I firmly believe that you experienced an isolated incident which then escalated leaving you frustrated with the aftermath.

We have an exceptionally low turnover of staff making it a comfortable environment to work in which is sensed by our regular guests and other transient travellers. Other reviews and feedback will quantify the support towards our professional and friendly service which I hope you will experience during your next stay with us.

Thank you once again for your feedback.

Kind Regards

Andrew van Eeden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northwich, United Kingdom
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 3 May 2014

Stayed for a three-day break at the height of the Tube Strike, so location was important. Easy walking distance from Euston station, and British Museum just round the corner. Were able to walk to Covent Garden, Leicester Square and Soho in about 20 minutes. Room was on the ground floor, spacious, with good sized bathroom. The hotel has great character; late night tea in the Conservatory or in the garden on a lovely spring afternoon are recommended. Staff are all friendly, but not intrusive, providing a professional service at all times. The breakfast contained a good selection of both continental and full English, and was served in a spacious and modern restaurant area. Overall I would recommend this hotel for a stay in London.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yaffle1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcademyHotel, General Manager at The Academy, responded to this review, 17 June 2014
Dear Reviewer,

Thank you for taking the time to review our property.

It is indeed all about location but, the little extras makes us stand out from the crowd!

Hope to welcome you back in the not too distant future.

Kind Regards

Andrew van Eeden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 25 April 2014

I have stayed here a number of times and liked it. Great position - easy access to Oxford Street, British Museum and a nice part of town with the great Bloomsbury atmosphere. It's a traditional Town House with lots of stairs and no lifts but a porter to assist with luggage. There is a lovely garden area and a pleasant conservatory. Previously, I have had a double room,great size, good bathroom and excellent bed. I brought my daughter and we had a twin room. Not so good. Room size fine, awful scaffolding immediately outside our window - they never said anything by way of an apology on this. Bathroom was actually the worst I have experienced in London and I visit weekly on business. The shower was crammed in, cracked tiles, and grubby. We felt rather put off by it and did not want to use it.Lack of plugs next to a mirror for hair drying, curtain hook off at window, no towel replaced...it made me sad actually as I like it and felt it had let itself down. I wasn't asked if I had enjoyed my stay as we paid, so this is the way the hotel will hear. The double bed rooms have been so nice, my two days there with my daughter were quite different.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ohmigod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcademyHotel, General Manager at The Academy, responded to this review, 17 June 2014
Dear Reviewer,

Thank you for taking the time to review our property.

It was good to see that you decided to return for another stay but, I am was disappointed to read that we did not make the same impression. As mentioned in your review, we are indeed a Georgian townhouse building which has been converted into hotel bedrooms giving the property that extra charm and character.
With regards to some of your room comments - the scaffolding outside was actually part of some renovation works carried out to enhance our product which is something that I hope you can see during your next visit. We have an ongoing maintenance programme to ensure the upkeep of the hotel and also further capital investments annually to ensure the product is kept to a high standard.

I am sorry we did not maintain the high standards as experienced during your initial stay but, I do hope you will give us another try when in Bloomsbury so to regain your faith in our service and product.

Kind Regards

Andrew van Eeden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Academy

Property: The Academy
Address: 21 Gower Street | Bloomsbury, Fitzrovia, London WC1E 6HG, England
Phone Number:
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#324 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Academy 4*
Number of rooms: 49
Official Description (provided by the hotel):
The Academy is one of London's most charming hotels. Located right in the heart of London's West End, it is just a stone’s throw away from the city's finest shops and restaurants and well located for visiting The British Museum. This four-star boutique hotel, in London's Bloomsbury, is made up of five restored Georgian townhouses with 49 rooms and is a comfortable base from which to explore the sights of our capital. This small, quirky hotel comes complete with a cosy library, beautiful conservatory and homely sitting room. ... more   less 
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Also Known As:
The Academy Hotel London
Academy Hotel London
Academy London

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