I should have read Trip Advisor first!
All our complaints to the Deputy GM and the GM about this hotel were received as though they had never had such a complaint before; yet reading Trip Advisor it is clear they have been receiving the same complaints for years. What a soul-destroying place this must be for one to work in when ones whole day must be taken up dealing with complaints.
We too walked up several flights of stairs to our room at the top of the hotel, on a very hot day to open the door to our room to be met by a 'fug' of sauna-like temperatures. The air-con didn't work so we were moved to the 'back-up' room. This is room 33 and has been specifically complained about before on this website, and should never be accepted. When we were taken to this room the maintenance staff were there getting it ready, cleaning the air-con and changing the light bulb in the shower room (cubicle). The air-con didn't work here either. Apparently because it was an 'uncharacteristically hot day' at 28 degrees and 74% humidity: we live in Singapore where it is typically 34 degrees and 90+% humidity, but the air-con is always super efficient. Why? Because it is maintained properly.
The internet didn't work. I complained that the two things one expects from a hotel is to get a good night's sleep and to catch up with important business communications. I complained that Premier Inn offer a money back guarantee on both, to which I received the response 'well, that is their USP'.
We got a terrible night's sleep only to be rudely disturbed at 0830 by the maintenance staff knocking the door.
The ablutions are a joke - worse than those at EasyHotel at 26 pounds a night!
I then put my back out falling off the loo seat, which wasn't secured to the floor - I'm not a fat guy.
The UK (I'm British) is appalling at hospitality at the best of times, but this takes the biscuit. It's an embarrassment.
The Academy needs to invest some serious money in a refurbishment: until it does DO NOT STAY THERE.
- Official Description (provided by the hotel):
- The Academy is one of London's most charming hotels. Located right in the heart of London's West End, it is just a stone’s throw away from the city's finest shops and restaurants and well located for visiting The British Museum. This four-star boutique hotel, in London's Bloomsbury, is made up of five restored Georgian townhouses with 49 rooms and is a comfortable base from which to explore the sights of our capital. This small, quirky hotel comes complete with a cosy library, beautiful conservatory and homely sitting room. ... more less
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- Also Known As:
- The Academy Hotel London
- Academy Hotel London
- Academy London