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“A great stay”
Review of The Tower

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The Tower
Ranked #264 of 1,067 Hotels in London
Certificate of Excellence
Farnham, United Kingdom
Level Contributor
196 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
“A great stay”
Reviewed 1 December 2013

We booked this online about a month before we wanted to visit London, and were very pleasantly surprised by the package that we got. The room we had should, apparently, have cost over £200, but we chose the "Romantic Package" which included champagne and breakfast in bed and only cost £155... I still don't quite understand how it worked out cheaper!

Situated right on Tower Bridge, and just a 2 minute walk from the Tower of London, the hotel has a perfect location, which was probably our main reason for choosing it. On arrival, we were very impressed by the hotel lobby and reception, and our check-in was handled very quickly and efficiently, and in a friendly manner.

We had asked in advance if we could have a view of the river, and even though they couldn't guarantee it, they said they would do what they could to accommodate this. Ideally we wanted a view of Tower Bridge, but I guess everybody does! When we found the room, we were quite impressed. A bottle of champagne was waiting for us, the room was very comfortable and the bathroom was clean and pleasant. Our view down the river could have been nicer, but all in all we were fairly happy.

Breakfast was something else! We made our choices before we went to bed, and left them hanging outside our door, along with our preferred time. At 7:30 on the dot, after a wonderful night's sleep, we had a knock on the door and one of the staff was waiting outside with a sumptuous feast. Croissant, bagels, pastries, yoghurt and cereals made up the continental breakfast, along with a full English each, consisting of sausages, bacon, eggs, hash browns, mushrooms and toast. Fruit juice of our choice and a massive pot of tea and coffee was brought too. I've never had such an amazing breakfast anywhere!

I would definitely return here next time I am visiting London. The location, staff and amenities were second to none. My only slight criticism would be that the decor of the room could do with a little updating. The public areas were very impressive, but there were a couple of pieces of wallpaper that were peeling in our room, and it would have benefited from a bit of modernisation.

  • Stayed November 2013, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
2 Thank CJM88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Skegness, United Kingdom
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 30 November 2013

Stayed 2 nights to celebrate birthday, upgraded to bridge view room, 10th floor what a view!!
Very quite in room no external noise heard unless window opened. Rooms are as stated in previous posts in need of makeover, that being said everything in room was in good working order, bed very comfortable, shower very powerful.
Public areas of hotel immaculately kept, all staff regardless of position very smart, knowledgeable, pleasant to talk to.
Stayed bed and breakfast, hot food well presented small quantity out at a time so fresh and hot!
Continental selection limited but sufficient, lovely fresh orange juice
Choice of 2 breakfast rooms, one on ground floor with views of bridge, the other on upper foyer with very good views of the marina, both set up the same for food service.
Not the cheapest of hotels but for a special occasion well worth the cost

Room Tip: if upgrading to bridge view ask for 10th floor, room 1033 was exceptional
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank colin r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashbourne, United Kingdom
Level Contributor
276 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 29 November 2013 via mobile

The Tower Hotel is outwardly very smart and gives the impression of an expensive place to stay.
Public areas are very 'swish' and check-in was efficient and quick.
The room was comfortable and spacious with fantastic views of London Bridge.
On the downside, the heating was very difficult to find - no thermostat, just a small switch by the bed (which I didn't see) to increase or decrease the temp?!!
Lighting was also difficult - 3 different low intensity lights but still (after 24 hours) haven't found the main light switch and no good if you want to work!
Breakfast was however very good.
Lastly, some things were a little 'tired' - new shower head in bathroom but 'old' regulator which is stiff and difficult to work. Also broken and unused washing line over the bath still attached to the wall despite not usable. Mirror in the bathroom was damaged - not a big thing but detracted from the appearance of 'upmarketness' which is otherwise apparent.
All in all I'd stay again.

Stayed November 2013, travelled on business
Helpful?
1 Thank SunshineRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 November 2013 via mobile

Very mixed bag, very slow check in, blurred window so couldn't see the tower bridge well, and a bit tatty. On the flip side nice hotel in room generally and the communal areas, good views when you can see it and great location. Overall would go there again if it was the right price again.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank jimjan69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
85 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 27 November 2013

This is a fairly large and busy hotel, so that's how some drawbacks occur. There can be lines waiting for service (front desk, the lift, breakfast, the taxi). It's exterior has the architectural appeal of a bunker, and as the saying goes the rooms may appear a little tired. But I've found the staff to be friendly and helpful; they do try to expedite those lines. The rooms are nicely sized and comfortable, and the public spaces are welcoming. And the location is a great base for exploring London. With the waterfront setting and adjacent Tower Bridge, no one really looks at the hotel exterior anyway. So if you can stand a little imperfection in room décor, trade that in on a spectacular view of the Thames and Tower Bridge right out your bedroom window, and this hotel will do just fine. I have stayed here twice, and will consider it again for convenience if nothing else.

Room Tip: You may have to pay a little more but get confirmation for a Tower Bridge view when you book
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  • Stayed November 2013, travelled on business
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Helpful?
1 Thank WarrenShoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaenavon, United Kingdom
Level Contributor
158 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 26 November 2013

Stayed as part of a group and were very pleasantly surprised at our treatment by the staff, the comfort of the room and the breakfast. Denise in the restaurant in particular was most helpful.

Though the hotel was much improved on our last stay.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTower, General Manager at The Tower, responded to this review, 29 November 2013
Dear reviewer,
Thanks for your post. It’s great to read that the team did a great job, particularly Denise who was delighted to hear your kind words. I hope you’ll visit us again.
Kind regards,
Billy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 November 2013

Love this hotel. This was my second stay this year and I enjoyed it as much as the first. Great views great staff. Lifts could be a little faster but apart from that I will be back in the new year. I had ordered flowers and champagne for the room on our arrival. Neither was in our room when we arrived but was quickly sorted. The flowers arrived shortly afterwards. The champagne did not arrive by the time we had to leave a dimmer date but when we got back to the room there was a bottle of Prosecco waiting with a little note to apologise and a full refund for the Champagne. This was a pleasant surprise and one I did not expect. The whole stay was fabulous thank you all.

Room Tip: Its worth paying the extra for a bridge view.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BHR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTower, General Manager at The Tower, responded to this review, 29 November 2013
Dear reviewer,
Thanks for your post. I’m truly delighted to read that you’ve enjoyed your stay and the team was able to resolve this for you. We look forward to welcoming you back again soon.
Kind regards,
Billy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Tower

Property: The Tower
Address: St Katharine's Way, London E1W 1LD, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#196 Luxury Hotel in London
#201 Romantic Hotel in London
#224 Family Hotel in London
#292 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Tower 4*
Number of rooms: 801
Official Description (provided by the hotel):
Large contemporary hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more   less 
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Also Known As:
The Tower Hotel London
The Tower London
Hotel Thistle
London The Tower

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