The last Friday before Christmas, 2 or 3 major works do's, a football team and business, tourist and shopper guests - the place was full. Nevertheless Reception managed to check me in early rather than just stash my bags and did so quickly and accurately and with a smile. Average sized room with all expected usual amenities. Great view of the Shard and Tower Bridge. Kept the curtain open all night to see the view.
Breakfast was madness with everyone doing the expected and heading for 09:30. Long queues to get in. Staff did a great job bringing out juice and ensuring fair queues - a real challenge considering not everyone enjoys this social aspect like the English! Good work replenishing the hotplates - although they should be described as tepid plates; I don't think the chafing dishes were working well.
Overall a very good stay. No complaints about the service and staff attitude and enthusiasm despite being really busy. Checkout was pretty quick too. A well run and manned hotel.More
- Free Wifi