The hotel itself is clean and in a fantastic location with a view of either London bridge or St Katherines dock. However, we had paid specifically for a double room yet when we arrived, we were told there was a mix up and was given a twin room instead. We were not happy with this and were simply told that none were left and had to pay an extra £50 to upgrade to an executive - even though this was their fault.
When we reluctantly arrived to the room, the maid was still cleaning meaning we had to wait a further 15 minutes in the hallway for it to be ready.
As a 4* hotel in London you would expect their customer services and organisational skills to be a better standard than this.
- Official Description (provided by the hotel):
- Large contemporary hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more less
- Reservation Options:
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- Also Known As:
- The Tower Hotel London
- The Tower London
- Hotel Thistle
- London The Tower