We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“London at its best!”
Review of The Tower

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Tower
Ranked #261 of 1,063 Hotels in London
Certificate of Excellence
London
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“London at its best!”
Reviewed 7 April 2014

This is undoutably one of the best London hotels in terms of "Value for money". If you are looking for a comfortable room, good food and excellent location, the Tower is definitely one to keep in your address book. Although some rooms could benefit from a bit of TLC, the overall experience is one of comfort and high-standard hospitality. Special mention for its friendly, attentive staff, they do go out of their way to offer you a really pleasant stay. If in London for the first time, do not miss one of the best photo opportunities with Tower Bridge literally on your doorstep.

Room Tip: You can upgrade to "Tower Bridge view" still the rooms at the book offer a very pleasant v...
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna11London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

6,411 reviews from our community

Traveller rating
    2,487
    2,396
    949
    343
    236
See reviews for
855
2,723
256
1,426
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,846)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Loerrach
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 April 2014

I stayed at this hotel to attend a conference but would not stay there again. The location is fabulous but the hotel has seen better days and nearly everything is falling apart (my bed was new though and very comfortable). What I found most annoying was the poor service, from waiters at breakfast to the frontdesk staff. There were usually 2-3 young people huddled over one computer but they appeared like trainees and were not able to figure out how to solve my problems. And they can't have been that unusual: I had a reservation for 2 nights which needed to be extended by one night because of an airline strike. On the third day, my room key did not let me in and it took me 3 trips to the frontdesk until that was solved. Then there was some confusion about whether or not breakfast was included on the third day. Lots of helplessness and photocopying but no resolution. Settling the bill took far too long as now there were 2 separate invoices. This is something I might accept in a holiday destination in a tropical country but not in a 4 star hotel in London.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Binessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTower, General Manager at The Tower, responded to this review, 8 April 2014
Dear Reviewer,
Thanks for your post
I am sorry to read that we let you down during your stay. Simple requests such as extending a booking and preparing an invoice are a fundamental part of our day to day so I can understand how frustrated you must have felt that these were not resolved more efficiently. I appreciate you highlighting these issues to us which I have shared with the Front Office team. I do hope you will consider us again.
Kind regards,
Billy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southend on Sea
Level Contributor
150 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 6 April 2014

Good hotel. Is dated from the outside but our room was lovely inside with lovely view of Tower Bridge and Shard. Very clean and staff efficient and friendly. Will certainly return on our next visit to London. No complaints at all.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2014

Location is fabulous - next to the Tower Bridge. I had a very posiitve stay at this hotel. Staff were caring and I experienced excellent service. Food was very good and I appreciated the small cafeteria in the foyer where one could get quick takeaway snacks as needed. Room was very comfy - ask for one with a view over the Marina, just wonderful.

Room Tip: Rooms with a view over Marina
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
462 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed 5 April 2014 via mobile

Although it looks a little disappointing from the outside, it is a reasonably well appointed hotel and has pleasant rooms by London hotel standards, although there is no doubt that some of the room could do with some tender loving care.

The food provided by the restaurants in the hotel was excellent and the staff very helpful. All in all a very pleasant stay and reasonably good hotel, especially if you are visiting London for tourism.

Stayed March 2014, travelled on business
Helpful?
Thank KMcCorry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTower, General Manager at The Tower, responded to this review, 8 April 2014
Dear Reviewer,
Thanks for your post
I am very pleased to read you had such a pleasant stay. I’m delighted that your meal in the restaurant was excellent and the team were so helpful. We are lucky to have such a unique location with Tower Bridge and The Tower of London on our doorstep.
We hope you’ll visit us at the Tower Hotel again soon.
Kind regards,
Billy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 April 2014

I have mixed feelings about the hotel. If I wanted high quality room I wouldn't come here again. Good breakfast, great view and central location are on the other hand things that were very positive about this hotel. However, in the end it's the room that counts the most. My room was shabby, overall there were quite old furniture and an oldish wibe. Renovation would be needed in order to bring the rooms into this decade.

Location was good and central. Tube station is a short walk away. View was great (I had an upgrade with the Tower Bridge view) and it was worth 20£. Service was friendly and breakfast buffet had all the food and drinks you can dream of.

All in all, I think this hotel wasn't up for the money spent. I was here on business and in a conference but I'd never pay 270£ per night by myself. Way too expensive considering the value.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaaMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTower, General Manager at The Tower, responded to this review, 8 April 2014
Dear Reviewer,
Thanks for your post
I am happy to read you enjoyed our location, breakfast and excellent views.
Thanks for your comments about your room; starting next year, the hotel will undergo a major refurbishment which will include all rooms and public areas. I would be happy to keep you updated on our improvements so do keep in touch with us via our social media channels for updates.
Kind regards,
Billy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire, England
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 April 2014

Great location over looking Tower Bridge and right next to the Tower of London. Room was very modern in decor but would have been a little snug if I wasn't travelling alone! Disappointing view from my room as on a side but i didn't pay for a particular view so couldn't have expected more.
Breakfast had a good choice and reception staff were very helpful.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saraht2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
City of London
DoubleTree by Hilton Hotel London -Tower of London
Southwark
Hilton London Tower Bridge
Hilton London Tower Bridge
#174 of 1,063 in London
4.5 of 5 bubbles 3,957 reviews
Southbank
Park Plaza Westminster Bridge London
Show Prices
Show Prices
Show Prices
Whitechapel
Grange Tower Bridge Hotel
Grange Tower Bridge Hotel
#217 of 1,063 in London
4.5 of 5 bubbles 3,540 reviews
City of London
citizenM Tower of London Hotel
Covent Garden
Strand Palace Hotel
Strand Palace Hotel
#399 of 1,063 in London
4.0 of 5 bubbles 9,039 reviews
Show Prices
Show Prices
Show Prices

Been to The Tower? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Tower

Property: The Tower
Address: St Katharine's Way, London E1W 1LD, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#196 Luxury Hotel in London
#201 Romantic Hotel in London
#224 Family Hotel in London
#292 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Tower 4*
Number of rooms: 801
Official Description (provided by the hotel):
Large contemporary hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Lastminute, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., HotelsClick, Cancelon, Evoline ltd and HotelQuickly so you can book your The Tower reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Tower Hotel London
The Tower London
Hotel Thistle
London The Tower

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing