I really enjoyed my stay at this hotel and but there were pros and cons. The room had been booked for the night before and the hotel was informed my flight had been cancelled so would be arriving in the early morning - the room had been paid for from the night before so no need for an early check-in (which would have been the case had I arrived as originally planned) - better in a way so that I could go straight to the room and have a wee nap before starting my day.
I get to check-in and the receptionist says please give me a moment. After waiting about five minutes he comes back and says this is your room for now and come back after 3 pm and we will move you to a better room with a view of the Tower. I asked if the room was quiet and was told the room would be quiet and had a view over the Tower. The room the had been booked for a Tower view. I head to the room (Room 175). The housekeeping staff is busy in the hallway and great me. So far everything has gone well and everyone is very pleasant.
I then go into the room - straight on the roof and I open the window and all I can hear is the air conditioning/vent outside my room. I do not unpack as the "View" over the Tower is not great. I lie down on the bed to nap and know I will not sleep as the noise is dreadful, but I want the fresh air after traveling on the plane.
I go back down to reception and tell them that the room is too noisy. They look in the system and then give me a key for another room and tell me to come back after 3pm. I have worked out by this time that they had given away my "view" room.
I go to my new room - room 376. Much quieter. It is not a room overlooking the Tower or the Bridge but overlooking the marina at the back of the hotel. I open the window for fresh and it is quiet enough to sleep. After my nap and then unpack. I go down to reception and tell them I do not want to change rooms at this stage, but am very disappointed that my reserved room was given away even though the room had been paid for and they were notified I would be arriving late.
The room was a twin room, and how anyone over 5'7" can sleep on such a bed is beyond me. I would wake to find my feet sticking out the end of the bed.
The hotel appears to have a mix of high end and late 1990s touches. The shower is over the bath and has a light over the shower head and the water pressure is great, but the tap is somewhat old. The shampoo is a combined shampoo/conditioner rather than separate. And bring your own hairdryer - the one in the hotel is one of the older wall mounted styles and took me over 20 minutes to somewhat dry my hair.
So after all that, I would stay at this hotel again as they have tea/coffee with UHT milks. They also provide a bottle of sparkling water and a bottle of still water. There is a face washer/cloth. In-room safe.
And the location - you cannot beat the wonderful location - walked all along The Thames walk.
I used room service, and after a problem connecting with them on the first time I tried to call them, after that they were prompt and the food was tasty.
I also loved that ability to walk the stairs morning and night to/from my room.
And the windows open - love fresh air when I am travelling.
So would stay again but would not pay for a view room as not guaranteed to get the room you have booked and prepaid for.
- Official Description (provided by the hotel):
- The Tower Hotel is nestled between the River Thames, St Katharine Docks and alongside the World Heritage Site, the Tower of London, boasting unparalleled views of the iconic Tower Bridge. Our location and excellent choice of transport connections put you at the centre of this vibrant city, making it quick, convenient and most importantly, easy to experience the very best of what London has to offer. ... more less
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- Also Known As:
- The Tower Hotel London
- The Tower London
- Hotel Thistle
- London The Tower