We've stayed here many times for around 25 years now and this is the first time we have been disappointed. I'll get to that in a minute. Firstly the staff are brilliant including concierge, restaurant and bar staff to the bloke that carried the bags. They are all without fail excellent. Location is perfect and the rooms are normally extremely good. Meals, drinks and room service are likewise faultless and as mentioned, before this visit we preferred this hotel to most of the five stars. Here we go.....
There is now a big silver airstream van parked on the tower side selling something but actually playing extremely loud music from external speakers from 09.00 until 21.00 one evening. The noise was deafening through closed windows on the third floor. Apparently this belongs to the hotel. Whoevers idea this was please sack them. Some small businesses, ie market traders, do use music to entice customers in. The Tower is a four star hotel which charges more for a bridge view therefore you are being charged to listen to tinny blaring music. We were moved to an executive room immediately on the dock side which was great. A big fuss was made about giving us free parking to compensate. This added up to £100.00 which really didn't cover it but I gladly accepted it to find out later, at home, that parking for an executive room was free anyway. Also we left just after they closed the roads for the tour de france and access away from the hotel or the whole of Wapping was impossible without getting the wife to chat up a copper - you could have told us about the TDF, I wondered why the concierge pretended to be busy leaving my wife to carry the bags out for the first time ever. Like I say 25 years a regular and sadly we will not be back while that silver van is there.
- Official Description (provided by the hotel):
- Large contemporary hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more less
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- Also Known As:
- The Tower Hotel London
- The Tower London
- Hotel Thistle
- London The Tower