I stayed there for 4 nights on a business trip to London, I normally stay in the Holiday Inn up the road, but that was not available to me on this occasion, First impressions were good, however it appears that our corporate rate did not include Internet as it did up the road for which they wanted £15 a day (our booking system said it did) however after dismissing this as a joke ( I can get internet anywhere in Europe roaming via my mobile phone cheaper than that ) I checked out the more affordable options. There were around 4 BTOpenzone hotspots (which has a deal with many other networks )available from my room which are a fraction of the Hotel totally unrealistic price, and as I get access to those for free I was happier. (when are hotels in the UK going to realise that they could advertise Free internet and actually get more business? I'm always going to pick a hotel in preference to one that doesn't )
On arrival in the room, the phone was ringing, it was reception asking if I was happy with everything, as I hadn't even had the opportunity to put the card in the slot to turn the lights on I was a little unprepared to give a detailed response other that 'I think so' !
The bed was very comfortable, however the lack of any bedside power points meant I had to charge my phone on the other side of the room, and had to get out of bed to check time or answer texts etc, not good, and so simple to fix, even the hotels clock radio was on the other side of the room.
The bathroom appeared clean, however the large windowsill / shelf where all the soap etc was placed, was loose and not sealed in, there was an 8mm gap between it all the way around, and just looked a bit rubbish. The shower was an over the bath type of shower, however the water wasn't particularly powerful, and you had to angle the head to shoot the water out horizontally and stand in front of it, not really ideal, but at least you can get wet!
The first nights sleep was broken at Midnight when the fire alarms sounded for 30 seconds then stopped ... then started .... then stopped, finally after another 60 seconds sounded continuously, everyone started to migrate downstairs where no one seemed to be coordinating us, we stood in the foyer, then out the front, then in the foyer, and finally out the back of the hotel where we had to stand for 30 minutes, in all this time I heard not a peep from any of the hotel staff. On re-entering the hotel I was told I could not use the Lifts due to safety concerns, so after climbing 4 flights of stairs I was even more awake and out of breath ! (The lifts although are rated for 6 people would struggle to fit more than 4 )
The air conditioner also contributed to the insomnia due to making an annoying vibration sound for minutes at a time which would go quiet by tapping the side of it.
The following morning we received a note from the manager saying their 'state of the art' fir system had been triggered by a leaking water pipe in the conference room.... strange system.....
However, the best part of the stay I think was the breakfast, it was superb, and all of the breakfast staff were extremely friendly.
All in all, not bad, I would consider staying there again if I was prepared to take an extension lead and maybe some earmuffs .... (Joking)
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 215 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Executive rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more less
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- Also Known As:
- Doubletree By Hilton London - West End Hotel London
- Park Inn Russell Square
- Bonnington Hotel London